AOL Desktop Gold
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This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1196 results found
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mail problems
All too often when I check my deleted mail, my sent mail is listed instead. Or old mail. I have almost permanently deleted sent mail and not the deleted mail because of this error. Please display the correct mail listings. Thank you.
Try refreshing the mailbox. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.
If you still encounter issues call us at 1-888-265-3733.
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Tech support
Three days ago I posted a "feedback" which was removed by the moderator with a note to contact "tech support" - I called and went through all the hoops - name, email address, code to cell phone - what is the problem. THEN she transfers me to "tech support" who was she? Tech support then wants all the same hoops - why? Girl one said she would transfer the data - NOT ! So started the frustration - Girl two finally admitted that my original concern doesn't work and maybe - some day it would be addressed by software designers.…
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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Why can't I use ClipArt anymore -- since latest upgrade. What replaced it?
Please restore access to Clip Art.
Please call the AOL Desktop Gold team at 1-888-265-3733 in order to have one of our technicians investigate this. Thank you.
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If I accidentally type an address incorrectly it gets picked up and sits there waiting to be used. And I have, as it is mostly highlighted.
Don't register every address that is being typed, I'd rather make my own decision if I wish to add it or not. Less Mailer Deamons for sure (sp?)
Click on Edit → Mail Settings > tap on Advanced tab > uncheck the option " Auto-add contacts to my Address Book when I send them mail" Changes are saved automatically.
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Spoof?
I got two of thiese, and I don't trust them:
AOL
Hi ********,*********@aol.com
Someone on an unrecognized device attempted to deactivate your AOL account.
This sign in attempt was made on:
Device
chrome, windows nt
WhenDecember 31, 2018 at 6:40 AM
Where*Virginia, United States
147.225.00.14
Didn’t sign in recently? please reply in this email if you don't request to remove your email from our site.
Reply us please
Thanks,
AOL
We will never ask you for your password in an email. If you don’t trust a link in an email, go directly to the normal sign in…
You can mark this email as Spam. Emails from AOL are not asking you for a reply.
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How many PFC organize folders can be imported to AOL Gold?
I have appx 50 PFC organize folders that I backed up to flash drives from several older versions of AOL dating back to 2002.
Call they all be imported to AOL Gold, from flash drives, in date order, and accessible?
Or would all of the PFC organize folders be merged together in AOL Gold?
Or is only a single PFC organize folder permitted to be stored in the AOL Gold?If true that only 1 PFC organize folder is permitted to be imported, what would occur if a PFC organize folder from 2018 was imported to AOL Gold, then a…
There is no limit on how many PFC files you can import, but AOL Desktop Gold can only display 252 folders in the ‘Saved on My PC’ section. The AOL Desktop Gold can detect duplicate emails or folders, so you should not see any duplicate emails, after importing several files.
All the PFC files you import in AOL Desktop Gold will be stored under one data file.
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I dont like the pop up AOL "SEARCH THE WEB" every time you sign on
it is already shown on te AOL welcome page(homepage)
To disable the Search Window go to Edit > Startup Settings > Main Tab > uncheck the Search Window box.
The changes are saved automatically.
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Stop The Comment Censoring or Do It Correctly
Comment censoring on this site has become random and arbitrary.It doesn't matter what your rules or guidelines are because they censors are ignoring them.Posts are removed that have no language or any other violations within them.Specific members are targeted sometimes across the platform.I just today had several posts removed that in no possible way could have violated any rules.This activity followed me through at least three articles.
Your people are violating member's rights.They are using their own sets of rules to choose what is removed.They often leave similar posts or posts that should be removed in favor of whomever they…
Thank you for participating in our AOL Community. Images and some comments will be flagged in our system prior to becoming public. Here are some reasons why your comments may be flagged: – Language (Examples may include: all caps, inappropriate words, etc.) – Suspicious IP – Any Image In order to create the best possible experience for everyone, we request that you abide by the AOL Community Guidelines, our core code of conduct, in all of your activities on AOL Services. For more information, please view our community guidelines: http://legal.aol.com/community_guidelines/
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Time stamp on printed emails is incorrect. Indicates Central Standard Time vice Central Daylight Time.
The date stamp that is placed on email shows central standard time vice central daylight time. Central standard time doesn't start until Sunday November 4th @ 2:00 AM. It is now 9/27/2018. ??????????????
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Your system is changing the address of the e-mail I am writing from yahoo.com to AOL creating a demon response
Your system is changing the address of the e-mail I am writing from yahoo.com to AOL creating a demon response
Please make sure the email addresses are complete, including @DomainExample.com . In case the domain name is not included in the email address, the username will be treated as an AOL account and @aol.com will automatically be added at the end.
If you are using the auto-complete feature to add the contacts in the recipient box, check your address book, and make sure this contact has the correct full Yahoo email address. -
5/2/18: Your weather right now shows 15 degrees in New York, NY but it is 61 degrees.
Even the AOL weather is broken. Nothing works here anymore! I already cleared my browser so don't tell me to do that.
Please make sure the temperature is set to be displayed in Fahrenheit. After loading the aol.com/weather page click on the Fahrenheit symbol on the top right corner of the page.
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All of a sudden SPAM IS all over my accoutn
Stop the spam . I have controls and my master account is loaded with spam from obvious spammers emails like lkx99 etc
STOP it. member since 1998
We recommend setting up a content filter in order to block mail containing specific words and phrases. To do this in AOL Desktop Gold,
1. Click “Mail” on the top left.
2. Select “Block Unwanted Mail” from the drop-down menu.
3. Check the “Block mail containing specific words and phrases” option.
4. Add postmaster-relay the in the box below.
5. Click Save at the bottom.If you want to permanently block these emails, you will need to set the Blocked Mail option to “Permanently delete blocked mail”, after following the steps above (and click Save again after this). Please note that by permanently deleting the blocked mail, the emails blocked by your Sender Filter and Content Filter will be returned to the senders and cannot be retrieved from the Spam folder.
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BRING BACK PICTURING EDITING FUNCTIONS
I want to be able to crop and resize photos I'm sending in emails. You had it before. Please bring it back
In order to use the crop image option, please follow these steps after embedding an image in the Write mail window:
1. Click on the embedded image from the Write mail window.
2. Select the Edit Image button below the picture.
3. Click on the Crop button on the top left corner of the image.To resize a picture after it was embedded in an email, click on the picture, then drag one of its four corners to adjust its size. Here’s a screenshot of the function for you to reference:http://o.aolcdn.com/hss/storage/fss/f3aad8d20388891bc76f00e9b8d49620/resize+picture.png
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my AOL desktop gold is gone missing again earlier today. This has happened about 12th times now.
my AOL desktop gold is gone missing again earlier today. This has happened about 12th times now. Tech support have downloaded and reinstalled application. I need help to avoid this from happening again. Please refer to case number - 04860403.
Follow the steps from this article: https://help.aol.com/articles/restore-my-missing-aol-desktop-gold-icon-or-shortcut
If you still encounter issues call us at 1-888-265-3733.
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Discontinuing " My Portfolio "
Bad move - I transferred my portfolio to Yahoo as suggested and what I got was an advertisement for "Ameritrade" - I can't delete a security without signing up for an Ameritrade broker which makes the portfolio useless. I need a nimble portfolio software so I can add and delete securities - this portfolio is about as user friendly as Einsteins theory of relativity.
Thank you for your feedback. In case you are prompted by a pop-up mentioning setting-up a brokerage account when opening your portfolio page, you can close it by clicking on ‘Maybe Later’ or the X button on the upper right side of the pop-up.
In case you need help with managing your personal portfolio, please check the following Yahoo Finance article: https://help.yahoo.com/kb/finance-for-web/manage-lists-portfolios-markets-sidebar-sln28273.html
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In order to turn off the randomize color for the Toolbar, follow these steps:
1. Open AOL Desktop Gold and sign on.
2. Go to the Keyword(CTRL+K): Toolbar
3. Click on the drop-down menu below ‘Randomize Color’ and select ‘Never’.
After following these steps you can close the window, and the changes will be saved automatically. You can also choose your preferred Toolbar color from the same menu. -
When I open Aol it takes a long time for the blue circles to stop spinning and allow me get
When I open AOL it takes a long time for the blue circles to stop spinning
and allow me to get the welcome page. It also happens when I switch from one user name to another one.Please try clearing the Browser Footprints:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
2. Select “Clear Footprints” from the Browser Settings.No need to wait for a confirmation message, the Footprints will be cleared immediately.
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Yahoo does not allow manual creation of stock portfolios. This means that one can not create analytic portfolios which is the only type of
Yahoo does not allow manual creation of stock portfolios. This means that one can not create analytic portfolios which is the only type of portfolios I have created on AOL
Please follow the steps from the Yahoo Finance article below in order to add holdings in your personal portfolio.
https://help.yahoo.com/kb/sln4178.html -
Can't write nickname in news article comments
There isn't enough time for me to add my nickname before I type my comment at the end of an AOL news article.. Every comment has a nick name as a header so what's wrong with my comment section? My AOL friends do not have this problem. Nickname header stays visible for only a few seconds and then disappears. Please fix it. Thanks.
You can update your AOL nickname in the Personal info section of your account settings and information page.
1. Sign in to your account settings and information page here: https://login.aol.com/account/personalinfo
2. Click on the ‘Edit’ button on the top right.
3. Type your desired nickname in the ‘Nickname’ field on the lower left.
4. Click ‘Done’ on the upper right. -
iggy yourself
Why in Chat am I unable to iggy? No matter who I click a note pops up that I am unable to iggy myself.
To ignore a user in the Chatroom, click on his username from the “People Here” list on the top right, then click on the “Ignore User” button.
Please note, that if you have your own username selected from the member list, you will receive the following error when clicking on the Ignore button: Sorry, You cannot ignore yourself.
- Don't see your idea?