AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1467 results found
-
Your news videos play without being able to pause or delete them. My only solution to avoid this nuisance is to hit MUTE".
Keep the pause button on your videos.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
Every time I sign in I am met with a partially completed write mail screen that I completed and sent some time ago. I can close it out, but
Every time I sign in I am met with a partially completed write mail screen that I completed and sent some time ago. I can close it out, and then proceed to use my AOL Gold but next time I sign on the same write mail screen appears. This has been doing on for at least two weeks now and it is a nuisance. How can I permanently get rid of this problem at sign on? (I just downloaded the Windows 10 update hoping that might fix this problem, but it made no difference)
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
-
SERIOUSLY
SERIOUSLY what an awful mess you have created with "GOLD"? IF I see one more time "NOT RESPONDING" I will scream. I try to read a story and when I click close I lose the WHOLE Welcome Screen (I'm sure this is ALL part of your NEW and IMPROVED AOL) I've been with you guys for a long time but I'm thinking it's not going to be much longer with this **** that you have now presented us with. Just cut your losses and go back to the last version.THIS is NOT worth my money and it makes me sad…
Let me put you in touch with one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
Viewing videos.
Why can't I enlarge a video from the home screen without getting a white bar at the bottom that says Chat is Off and can't be removed?
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
I don't understand why you disabled one of my user accounts and now I can not add any I pay a lot of money for my AOL account and services
AOL Gold is horrible and so is AOL customer service and its lack of service ever since Gold came into effect
Please give us a call at 1-888-265-3733 in order to have an expert technician investigate the issues you experience.
-
E-Mails
Whats going on. You click once and they open up. God forbid it was a virus because its open. Then you go to delete one e-mail and 3 delete.
Why all these problems does your technical support team have a VIRUS?I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
On 4/11 your beta fix says: HOT New! - access to offline mail while unauthenticated
I still can not access my mail unless I am signed on. Also, none of the many Beta Fixes you've made have helped any of my problems.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
I am thiking of changing I have a problem loging on
I don;t like the changes not an improvement I have a problem almost every time I log in & I pay for this lousy service
If you are still encountering problems signing in please call the AOL Desktop Gold team at 1-888-265-3733 in order to have one of our Technical Agents investigate the issue.
-
Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
I keep getting notices that my anti-virus has expired but CANNOT open anything showing my free benefits to fix the problem
Tell me how to get my FREE anti-virus. Keep getting notices my computer is not protected but when I click on them it takes me to where I can BUY McAfee. Cannot get my benefits page to open. Can't get ANYTHING to open to help me
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
Error Message instead of Welcome Screen
Why am I getting an error message instead of the Welcome screen when I sign on every day?
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
I am so disgusted withy o ur service. I plan to discontinue it as soon as humanly possible. I spent 45 minutes trying to delte screen nam
Start again. Your service has gone downhill at an unbelieveable pace. I can't wait to abandon AOL. Virtually nothing works. Tried to delete a few screen names, and after 45 minutes simply gave up/ Improve my experience with AOL...............at this point I don't know where to begin.
Let me put you in touch with one of our technicians to check if they can help you out. Please call us at 1-888-265-3733. Our experts are available 24/7 by phone.
-
Why is every picture I save now going to my Download folder I don't want it there
Every picture I now save goes to my download folder I do not want it to go there and why now is it being downloaded when all you used to do was right click it and save where you wanted it to go. This is lousy. If this keeps up I don't want AOL anymore.
We want to look more into this and have an expert technician investigate the root cause of this issue. Please call 1-888-265-3733.
-
Having a problem when accessing portfolio.
Having a problem when accessing portfolio. When trying to access my own portfolio I am routed to other person's portfolio. I would have to reenter my portfolio numerous time before getting to my own portfolio. I already called tech support, no known issue found. Please refer to case - 05648744. This is urgent. Thanks!
Unfortunately, this does not sound like something we can help with through this forum, however, we do have several different options for you to contact a Technical Support agent who would be glad to assist you. Please reach out to them through one of these methods:
- By Email at aolfinance-support@sigfig.com
- By Phone at 1-(855) 267-6269 (8am to 8pm EST, Mon-Fri only). -
Issue
When I go to a site jewishworldreview.com and click on an article to read it returns to my desktop. It happens only on this site. If I enter the site on Google,this does not happen. This does not happen on other AOL users.
When and if you fix this issue, will you notify me? I am told by your level 1 techs it will take 24-48 hours to notify me. -
Accessibility is TERRIBLE! I needed 7 - seven!- logins, 2 computer re-starts to read my email!!!
AOL GOLD needs accessibility and proper function for a valid browser. It has NOT reached that stage.
-
Restore access to e-mail from my phone
You abruptly cut off access to my e-mail from my phone today. How can it be restored?
Let me put you in touch with a technician to see exactly what’s causing this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.”
-
I must have tried twenty times to change my font and point in my mail settings and it will not do it. Any suggestions?
Email settings
Let me put you in touch with one of our technicians to investigate the cause of this issue. Please call us at 1-888-265-3733.
- Don't see your idea?