AOL App for iOS


Aol App


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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.


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  1. 15.4.1 glitch

    Ever since my phone updated to iOS 15.4.1 my aol kicks me out constantly. I did a hard shut down on my phone and it still didn’t help. Pleas fix!

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    Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.

  2. App keeps crashing

    My aol app keeps crashing and slow. I have to constantly keep going back into the app. Why?

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    Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues. 

  3. Please correct asap

    Email crashing on my iPhone Please fix asap. Unable to use email app

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    Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.

  4. App keeps closing after update

    App keeps closing after update please fix this asap please

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    Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues. 

  5. App keeps shutting down after the most recent update

    Will there be another update to fix this most recent update?

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    Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.

  6. 6.49.1 update, no longer get email

    With your latest update I no longer can get email when I’m away from my Wifi. Anyone else experiencing? Any suggestions?

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    Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.

  7. What should I do

    When I try to access my aol email the app just closes out

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    Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues. 

  8. why are my pictures not attaching to my emails anymore? This is new!

    Why are my pictures not attaching to my emails anymore? This is new!

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    Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues. 

  9. Is this the below a legitimate e-mail?

    Verizon Mail (*******)
    To:you (Bcc) Details
    DEAR

    VERIZON USER

    The Classic version of VERIZON Mail will be replaced by our new version on the 18th of NOVEMBER 2021. So it's time to verify, before you lose your email access.

    Please click here Log-in Restore to re-validate your mailbox.

    Note: Failure to comply within 24hrs might lead to permanent deactivation.

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  10. Hacked?

    Some of my e-mails are showing my e-mail address but has another person’s name on it...Please advise.

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    Hi there. Sorry to hear that! It does sound like your sending name may need to be corrected as well.

    You can check your sending name by following these steps. Please go to ’’Options’’ – ‘’Mail Settings’’ – ’’Compose’’ – ‘’Display Name’’ and enter the name you want displayed when you send an email.

    Hope this helps!

  11. My app is missing from my iPhone Home Screen and so is the download cloud button in apps

    My app is missing from iPhone Home Screen and so is the download cloud button in App Store and library

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  12. No Subject When Reply or Forward Emails

    I spoke to AOL technical support and followed their suggestions to fix the problem. I was unsuccessful. Please fix the problem which is that the subject from the original email disappears when I reply or forward that original email. The subject line comes up “(no subject)” on the reply or forward email.

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    I have a couple of troubleshooting steps for you that should resolve this issue:
    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Uninstall and reinstall the app
    4. Restart your mobile device
    5. Lastly, switch the internet connection from WiFi to mobile data. -BR

  13. IPad update works poorly for AOL email ;(

    Please fix AOL integration for iPad??????????????

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    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  14. We're glad you're here

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    Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com

    Thank you!

  15. Worst server ever

    Locks me out every day, can’t send large emails that other servers have no issue with, going to delete and move to gmail as you never offer support to fix identified issues

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  16. App issues

    Your told us we had to get the app to access our mail in smart phone. So I did but the phone mail app works better than your app...why!!!

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    Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!

  17. Picking Contacts - Chops off first letter

    Hi, when I pick a contact from my list it looks correct but when it goes into the To: column it’s chopped off. It’s missing the very first letter which of course then causes the email to fail. It wouldn’t be so bad if you could actually select it and correct it but you cannot.
    If you put it in the copy column it works fine.

    Is there any chance you can work on fixing this?
    Thank you so very much.
    Debbie

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  18. Impossible d’ouvrir certaines PJ

    Certaines photos sont qualifiées de «  trop grandes » par l’application alors que sur l’ancienne boîte mail ,sur le même téléphone ,elles s’ouvrent facilement .

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    Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!

  19. SUBJECT LINE BLANK...

    ... When Replying & Forwarding. For the last several weeks, or so. Please correct. Thx.

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    I have a couple of troubleshooting steps for you that should resolve this issue:
    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Lastly, switch the internet connection from WiFi to mobile data.

  20. Please let me into my account!!

    For the billionth time....I log in, then nothing.
    Why????

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    As much as I would like to help you directly, for security concerns, we do not handle account-related information through this forum. Please contact our AOL Customer Support team at 1-800-300-5017 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)

    Best wishes,

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