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393 results found

  1. 180th ranked

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  2. Provide an option to talk to a live agent via chat. The virtual chat option is useless.

    Provide an option to talk to a live agent via chat. The virtual chat option is useless.

    73rd ranked

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  3. Truth or scam

    I received this message today from "A0L Management Services* bbclara@sbcglobal.net

    AOL.MAIL

    Dear user,

    We are closing all old version of our Mailbox as from Today, Please follow the link below to update your account,

    UPDATE NOW

    Failure to do this. Your account will be closed.

    AOL - ADIMN"

    How true is this?

    180th ranked

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  4. Stop the restrictions on people when your Monitors DO NOT AGREE WITH THE POLITICAL PERSONAL OPINIONS OF MEMBERS

    FIRST OF ALL I AM NOT POLITICAL, I AM FOR WHAT IS RIGHT ACCORDINGN TO THE LAWS OF THE U. S. A... I SPEAK ENGLISH WELL ENOUGH THAT I DO NOT HAVE TO USE PROFANITY TO EXPLAIN MY SELF, IF THE WORD CLOWN IS A DIRTY WORD THEN I AM GUILTY? STOP THE RESTRICTIONS ON EVERYONE UNLESS THEY ENCOURAGE HATE, VIOLANCE, THREATS, AND GIVING PERSONAL IDENYITIES OF OTHERS THEY DISLIKE.

    109th ranked

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  5. Generate app password for Thunderbird id not working.

    Generate app password is not working when trying to get a password to use with Thunderbird and my Verizon.net email account.

    109th ranked

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  6. How about one of your "help" desk people being able to get me into my AOL account! I've called two days in a row and have gotten no help!

    Bring your call center back to the U.S. for a start! Have supervisors available to speak to customers when the regular agent can do not a **** thing to help you. AOL is holding my account *******! Are you trying to go out of business????

    180th ranked

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  7. 180th ranked

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  8. 180th ranked

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  9. Comment Section

    AOL really needs to do something about the comment section. Restructure it so a group of people can't oust anyone who doesn't agree with them. There seems to be the same group of male names that post on every article, or they are bots. I have apparently been banned for life from posting and so far no representative can tell me why. Please consider coming up with a new format. Obviously there are so many people in the same boat.Do something someone!

    73rd ranked

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  10. 180th ranked

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  11. On September 1, server changes are now preventing imap connections

    On September 1, 2022, server changes are now preventing imap connections to outlook, at least on my windows 7 computer and any type of connection on my kindle fire even with aol generated passwords. Impossible to share issues with tech support even if I pay for support. Are the days of AOL coming to an end?

    50th ranked

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  12. app password

    This issue is really not acceptable; I wonder what email services/accounts the owners and support team from AOL use?? I'm thinking that if AOL leadership were to encounter this issue there would be layoffs. I've been reading the history on the internet after encountering this myself and this really does not bode well for AOL. While I try every day to generate and app password "unsuccessfully" I'm not researching options. signed a very long time loyal customer :(

    73rd ranked

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  13. fix my email

    Right now very upset your not letting some email through why wait on a job answer

    180th ranked

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  14. I am not receiving all e-mails that are being sent to me

    Fix the system; I am not receiving all e-mails that are being sent to me.

    109th ranked

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  15. GET AOL HELP THAT HELPS !

    My bank says your browser Desktop Gold is too old & not secure. So I called your "Tech Support" for help. What a joke. Can't speak in English. Wants to verify my acct. by sending a TEXT to my home landline that is what I'm talking on. So then He wants my driver's license number, Something you can't have to verify ID If I never gave it to you ever. So I ask for a Manager, And like usual, None are available right now. I ask how I can send feedback on my phone call with AOL about lack of…

    180th ranked

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  16. 109th ranked

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  17. GET HELP 24/7

    Let PAID AOL Members actually get LIVE HELP 24/7 since we are paying for it. I tried calling and keep getting, "The office is closed", seriously?? Then what are we paying for?? I am not a happy camper!!! I've been with AOL since 1995, maybe it's time to switch!!!

    180th ranked

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  18. Password generated app

    Why isn't this working?????

    50th ranked

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  19. Can't setup aol email in Outlook

    I had to reinstall Outlook and now I can't set up my aol email in Outlook. I am using the correct password. It is not an Outlook issue. Please fix your GENERATE AN APP PASSWORD or get rid of it. Total BS!!!!!!!!

    50th ranked

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  20. Don't lie by saying you offer 24/7 live help because you don't

    I signed up for 24/7 live help. I called the 800 number and the message says call back during business hours.

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