AOL Help
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Tell us how we can improve AOL Help. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
411 results found
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Password generated app
Why isn't this working?????
51st ranked -
Can't setup aol email in Outlook
I had to reinstall Outlook and now I can't set up my aol email in Outlook. I am using the correct password. It is not an Outlook issue. Please fix your GENERATE AN APP PASSWORD or get rid of it. Total BS!!!!!!!!
51st ranked -
Don't lie by saying you offer 24/7 live help because you don't
I signed up for 24/7 live help. I called the 800 number and the message says call back during business hours.
51st ranked -
Third party application password generation has been down. This has to be devasting to members who use third party applications. .
When do you believe this will be fixed? I am sure this is an issue for hundreds of members. If this is going to be be an issue for an extended amount of time, I along with others will need to explore alternative service providers.
77th ranked -
Chat was not helpful
When you contact chat for help you should" 1 not be hit with a long spill about new email. 2. They should pay attention to what you have told them instead of trying to tell you to do something you told them did not work
77th ranked -
make it easier to sign in for leaving feed back.
I kept trying to leave feedback. It kept saying I needed to sign in. Then it did not want to let me sign in with out several tries
190th ranked -
make easier to find support email so I can forward something to them
AOL Member Services aol.customer.support@aol.comHide
To nightwitch56@aol.com nightwitch56@aol.comref:00D0PDfmX.5004U109ycj:ref
190th ranked -
Recover password using power of attorney
Allow recovery of password with power of attorney, please. Mom is addled, does not do texts, seldom answers the phone. She is in Missouri, I, her daughter with POA, am in Colorado.
190th ranked -
Your help section is terrible. I want to be able to write what I need help about.
i need to be able to ask for help in my own words and get a response. This help is created by a bunch of nitwit geeks.
51st ranked -
make it easier!!!!!!
make it easier! it's impossible to EASILY FIND HOW TO CONTACT ANHYONE AT AOL
I'm now being told I've asked to deactivate my AOL email account. of course, this is not true where is the help? who do I contact? why do I even have to ask?
116th ranked -
SECURITY BUG
Hello,
I found a bug on your website, can I get any rewards for these bugs, I know you do not have a bug program. Critical Vulnerability of His Web Server An attacker could use this vulnerability to attack your Web site. I am a security researcher and hacker, I have found many vulnerabilities on various websites. It is a great honor for me if my work is appreciated as a reward.
Thank You
190th ranked -
Make flexibility/sync with older mail app versions that need generating passwords.
There is always a problem with generating passwords from AOL to use in older mail apps. The service is usually not available. Please come up with a new way or make an app like Outlook or add the features like it.
Limited features right now. I am sure you can come to some understanding.
Thanks,
190th ranked -
CLEARLY state where and how we should forward very questionable phishing expeditions.
Trying to get a fast email address to forward suspicious phishing emails is impossible. AOL seems to do everything so that it doesn't know about what's happening to real customers. PLEASE GIVE US AN UP_FRONT ADDRESS WHERE WE CAN FORWARD SUSPICIOUS EMAILS.
190th ranked -
change dob info
Hi, How can I change my date of birth please? I entered the date incorrectly on sign up.
116th ranked -
On September 1, server changes are now preventing imap connections
On September 1, 2022, server changes are now preventing imap connections to outlook, at least on my windows 7 computer and any type of connection on my kindle fire even with aol generated passwords. Impossible to share issues with tech support even if I pay for support. Are the days of AOL coming to an end?
51st ranked -
I signed up for AOL Live Support Plus and am looking for the advertised Chat option but found none. Is this a fraud or what?
Need a Chat to solve a problem.
116th ranked -
I been with AOL for 11 years and I have called only one time to change my password and now I need to pay for a password reset wow Go google!
I been with AOL for 11 years and I have called only one time to change my password and now I need to pay for a password reset wow Go google!
77th ranked -
Your original feedback: I am hoping you will care enough to help me with email barrage, I get 300 email a day in my newmail and equal amoun
Your original feedback:
I am hoping you will care enough to help me with email barrage, I get 300 email a day in my newmail and equal amount in SPAM folder, , any personal mail I get is lost in it, I can block every thing that is not in my contact list and I did that but that is not the answer I want the barrage to stop, I love AOL I am 76 and I have had AOL since it began, I do not want to cancel but unless you can tell me how to fix this I…77th ranked -
i want to thank rep nani for fixing my spam/reg mail problem. while speaking to her we got disconnected and even though she did not call me
got disconnected and even though she did not call me back to reconnect she continued with resolving my problem perfectly. thank you nani job well done
190th ranked -
Why do I need a code?
Why do I need a code?
116th ranked
- Don't see your idea?