Join the 21st century. Provide something remotely resembling average support for your customers. Provide a way for your support team to provide email support. How is it you can still do phone support (for paying members) during COVID but you can't provide email support?! Please transfer verizon emails to another company that actually cares about providing support.

I was just told that in order to get password recovered for my Childs account, we would have to sign up for a premium service with a monthly fee!

It took quite a while for my chat connection to happen. I had waited almost 10 minutes. Ran to get my phone and then got connected. It was frustrating to wait so long.

I reported a comment that included the vulgar slang for a woman's genitals (t _ a t) that was used in two different comments. They returned the comments to the web site! I don't know who is verifying these sites, but they need to be taught what is vulgar and what isn't. I have seen them block the word racist....when it is not being used to insult, but they will leave comments that call blacks animals, etc.

Adchoices on welcome page is very annoying. The movement gives me vertigo. This ad program ruins my browsing. Because I am not able to disable I will use other browsers.

stop saying get help 24/7 because but cant be done when the office is closed. aol is dunb

How can you say there is no voter fraud you treasonous ***** bags. Stop telling me there is no voter fraud when I can show you videos. Why were people not allowed to view ballots being entered. Why do we use machines that can be accessed by any country in the world. Don't spit down my back and tell me it's raining.

Your support and program have gone down hill and I'm no longer going to use it for my e-mails.

Get that **** off my screen

go back to old aol in chat rooms an conversation rooms

I want to take the time to praise one of your excellent employees...Gandi. He not only is very knowledgable in his field, but also a very patient and kind human being. I am 81 years old and, of course, not proficient in this electronic age. He understood and worked with me to solve my technical problem. Please reward his good work as soon as possible. He deserves it. Thank you, *** (A 20 year subscriber to AOL)

Equal and balanced news would be appreciated by we loyal customers .

As a current member(3o years or more) phone or live chat is not convenient for my needs. Email should be available for members also.

The people who design aol do not use it as a new customer, they build it as they like it. The whole application, ie web site is inteligi
ble.

I f I wanted to open a new account , no where it let you know how to do. don't think that helps aol.

I have worked at all of the above and your articles/writers are SO exceptionally poorly educated or completely lack common sense, integrity, ability to spell or write a grammatically correct phrase or sentence, much less an ARTICLE.....

I am am available on a freelance basis.... !!!!!

One way or another, as the longest running "website" and provider.... you must be more cautious of the vendor site to affiliate yourselves with.

They speak volumes about your reliability(rather than ad money"..... Do you want to be taken as a "credible" website or not???????

When verification is needed, instead of the notification popping up when ever it wants; there should be a tab to click on when we're ready with our phones or access to our back up emails. Then we could actually accomplish the task, instead of worrying about getting locked out, as the notification appears and disappear at it own whim.

what good is help when there is none????????

What the **** does "Disallowed Key Characters" mean? I clicked on a link from Nortons several times and got this message, and after several attempts, was still unsuccessful!!!