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AOL Subscriptions and Plans


Help us improve AOL Subscriptions and Plans

We invite you to share your thoughtful and specific feedback with us. At AOL, we strive to improve our product offerings and we often use the most popular suggestions to make positive changes!

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255 results found

  1. Notify customers before you start charging their credit card

    Have used AOL for over 25 years for free.... not notified that my credit card was going to be charged every month now for the same service

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  2. Better display of plan and feature costs especially with new rates

    If I go down to $12, can I still add dialup? What do I lose? My plan has a name but it is not on the list of plans. Raising it t$3 a month not reflected in plan prices offered. If I take the 2 free months, how long am I locked in? The whole presentation feels like a trap!

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  3. MAKE IT EASIER TO CHANGE BILLING CREDIT CARD. IM ****** OFF.

    Button on Main Screen that connects to Billing

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  4. I want to stop paying for a service I have not used in several years. It seems that I have to jump through a LOT of hoops to do that.

    Make it MUCH simpler to cancel my subscription to AOL. I have not used it for several years and want to quit paying. You seem to be requiring me to jump through more hoops than a Cirque de Soleil acrobat to do that. Simplify the process! I've been a paying member since the days of 5-1/4" floppies and $5.00 a month service!

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  5. How many ways can AOL waste my time?

    Constantly getting pop-ups for AOL System Mechanic computer cleanup program, so I finally took the time to read about it then enter my billing information. Download failed twice - "An error occurred."
    Logging into MyAccount required that I go through 2-step verification.
    Clicked into all available "Help" options and nowhere is there a simple email address to express my frustration. (No, I don't want to chat.)
    Then had to go through the steps to cancel my subscription to a product I cannot even install.
    The only contact method other than chat is this forum, and it clearly states that it…

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  6. Clear-easy/functional access to plans with comparison charts

    20230926
    Upper Management, AOL

    There is certainly no loss of examples of purposeful/unplanned/unknown irrational decisions in business and AOL is not exempt.
    It is certainly beyond me that there is not a simple, easily accessible path to find the available plans, singular and bundled, on you web site.
    Even your employees appear to be totally unaware of such a process.
    To also require the customer to be on a plan before being able to communicate or chat with someone to potentially find that information also does not make sense.

    I recently had an issue with my AOL mail.…

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  7. McAfee subscription is not being renewed

    I've had McAfee through AOL since 1999, and all of a sudden I get a message that in order to use McAfee, I need to pay for a subscription. I am already paying for a subscription. McAfee says they can't find my account. AOL says my account is active. I am paying for something I can't use. I tried to cancel, there is no cancel button. I tried uninstalling. I still get pop ups saying my computer has issues but can't run a scan without paying. I've tried to fix this for one year.

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  8. you need to accept a prepaid card for fee some do not own a credit card

    you need to accept prepaid cards, people are getting rid of the credit card do to high interest rate and would rather pay with a prepaid card so it is also safe and you do steal peoples credits cards.

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    1 comment  ·  Admin →
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  9. This is a complaint, I can't find any other way to contact AOL

    I had to reset my laptop and had to reinstall a lot of programs, including Outlook (for e-mail). I called tech support (which i pay for) and they set up a new password for one of my e-mail accounts. They said AOL was no longer helping set up Outlook for additional e-mail addresses.
    I am NOT HAPPY
    j.leber2@verizon.net

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  10. If AOL is free, why are you charging me $14.40 per month? Please email me a personal response.

    If AOL is free, why are you charging me $14.40 per month? Please email me a personal response.

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  11. STOP POSTING THIS AND BUGGING ME AND STOPPING ME FROM REACHING A WEBSITE LIKE GOOGLE TRANSLATE!!

    STOP POSTING THIS AND BUGGING ME AND STOPPING ME FROM REACHING A WEBSITE LIKE GOOGLE TRANSLATE!!

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  12. accent to my account

    why is it a problem in changing my credid card number to continue paying my account when the card is no longer good

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  13. Stop sending software & web offers to Canadians

    Email offers for Anti Virus, Anti Spam keep coming to Canadians who have an account .... Dumb ... while it doesn't say the offers are only good in the USA, when you try to sign up or purchase...only accepts US addresses .... typical arrogant, ignorant Americans thinking all emails addresses are located in the USA

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  14. I NEED A PLACE OR CUSTOMER SERVICE NEEDS A PLACE TO CHANGE MY BILL DUE DATE.

    I NEED A PLACE OR CUSTOMER SERVICE NEEDS A PLACE TO CHANGE MY BILL DUE DATE.

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  15. 104th ranked

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  16. No support for AOL Account Holders outside of USA

    All these offers you email to account holders for SPAM protection etc...
    Offers not valid outside of US...not even at AOL Canada pretty stupid

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  17. are you trying to kill or stop this site with dashboard?

    Are you trying to kill or stop this site with this slow dashboard

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  18. 104th ranked

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  19. I do not like the new aol plan. My mail has been going into the spam folder. And some mail has been deleted before it should have been.

    The new aol plan is not working. The appearance itself is awkward. Mail has not been coming in and I've had to search the trash or junk folder for mail which should not be there. I want to return to the previous plan

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  20. How do we contact someone directly related to AOL that can actually help?

    If you look up the screen name I am using I have had this since the creation of AOL. However one day you up and shut down and killed an entire family of people. You shattered friendships and silenced voices. Your buddy list and the friends I met there saved my life. You should take into consideration those folks who depended on you and give them some sort of assist in getting some of those relationships back. I would have never made it to adulthood without the friends I made on there.

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