AOL Subscriptions and Plans
261 results found
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110th ranked
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All AOL has to do is LISTEN when contacted!
I contacted AOL last month to change plans. They did NOT change the plan and biledl again for another month of what I don't want. Bait and switch much? And I can't change my plan online. So now what? Have to talk to another person who doesn't know how to do their job?
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where is my email
where is my email, you just deleted my whole ******* life
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aarp
I finally got ahold of someone that said AOL cancelled there contract with AARP so that is why everyone is cancelled. I had to pay to have mine renewed, Mine was expired for over a year before I found out about it.
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Email about a price increase to $33.99. Is it legit?
I just got an email titled Upcoming changes to your AOL membership pricing about a price increase to $33.99. Is it legit?
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Just improve
Get up! Do something! Anything!
It says it all below…”this forum is not monitored!” Any questions??
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Real human not AI online
Real humans to deal with benefits subscription cancellations. All I get is AI which gives me the same solutions that don't work. Everything should be done online without waiting on a phone call to finally talk to someone.
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Start by getting a handle on your constant 'New Product' intros which are for the most part something you bundled and renamed and repackaged
First flush all the new > Good, Better and Best < intros you bring in on a regular basis. I feel like I'm being sold a new set of 'Nothing will stick to it, inside or out, regardless of how high you set the cook temperature cookware . Even if you have AOL ASSIST, not is your problem usually solved, (That's a compliment by the way), But you can't get back to what you you were doing when you had to call for assistance because you're afraid you first have to hear the whole new 'canned pitch' about what software…
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I see that typing my comment here is laced with technical difficulties. Guess AOL dont like posting complaints.
You're just as woke as everyone else is. Trying to type this message was plagued with difficulties. What I came here for was to describe my first attempt with Premium AOL email. AOL claims to get rid of unwanted ads. Nope, they dont. They school people on how to get rid of them, they dont automatically get rid of anything. They give tools on how to go about doing it yourself. I will say that most of my unwanted emails did stop coming, but I think that my own hard work got them stopped. If AOL would teach a class…
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I today discovered that I have paid monthly for AOL benefits not ever received due to non-activation (of which I was not informed until now)
Fully inform and assist customers that activation is required - I was told
I had beenfits paid for monthly for over 15 years that I never received.110th ranked -
aol technical costs?
Costs for technical support (2-3 years) way to expensive! taken for a ride after tech support cleaned 37k files! Charging an amount for which ever service.I would want. Contracted agreement.Bogus scammed?
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Notify customers before you start charging their credit card
Have used AOL for over 25 years for free.... not notified that my credit card was going to be charged every month now for the same service
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Better display of plan and feature costs especially with new rates
If I go down to $12, can I still add dialup? What do I lose? My plan has a name but it is not on the list of plans. Raising it t$3 a month not reflected in plan prices offered. If I take the 2 free months, how long am I locked in? The whole presentation feels like a trap!
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MAKE IT EASIER TO CHANGE BILLING CREDIT CARD. IM ****** OFF.
Button on Main Screen that connects to Billing
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I want to stop paying for a service I have not used in several years. It seems that I have to jump through a LOT of hoops to do that.
Make it MUCH simpler to cancel my subscription to AOL. I have not used it for several years and want to quit paying. You seem to be requiring me to jump through more hoops than a Cirque de Soleil acrobat to do that. Simplify the process! I've been a paying member since the days of 5-1/4" floppies and $5.00 a month service!
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How many ways can AOL waste my time?
Constantly getting pop-ups for AOL System Mechanic computer cleanup program, so I finally took the time to read about it then enter my billing information. Download failed twice - "An error occurred."
Logging into MyAccount required that I go through 2-step verification.
Clicked into all available "Help" options and nowhere is there a simple email address to express my frustration. (No, I don't want to chat.)
Then had to go through the steps to cancel my subscription to a product I cannot even install.
The only contact method other than chat is this forum, and it clearly states that it…110th ranked -
Clear-easy/functional access to plans with comparison charts
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Upper Management, AOLThere is certainly no loss of examples of purposeful/unplanned/unknown irrational decisions in business and AOL is not exempt.
It is certainly beyond me that there is not a simple, easily accessible path to find the available plans, singular and bundled, on you web site.
Even your employees appear to be totally unaware of such a process.
To also require the customer to be on a plan before being able to communicate or chat with someone to potentially find that information also does not make sense.I recently had an issue with my AOL mail.…
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McAfee subscription is not being renewed
I've had McAfee through AOL since 1999, and all of a sudden I get a message that in order to use McAfee, I need to pay for a subscription. I am already paying for a subscription. McAfee says they can't find my account. AOL says my account is active. I am paying for something I can't use. I tried to cancel, there is no cancel button. I tried uninstalling. I still get pop ups saying my computer has issues but can't run a scan without paying. I've tried to fix this for one year.
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you need to accept a prepaid card for fee some do not own a credit card
you need to accept prepaid cards, people are getting rid of the credit card do to high interest rate and would rather pay with a prepaid card so it is also safe and you do steal peoples credits cards.
110th ranked
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