264 results found

1. How many ways can AOL waste my time?

   Constantly getting pop-ups for AOL System Mechanic computer cleanup program, so I finally took the time to read about it then enter my billing information. Download failed twice - "An error occurred."
   Logging into MyAccount required that I go through 2-step verification.
   Clicked into all available "Help" options and nowhere is there a simple email address to express my frustration. (No, I don't want to chat.)
   Then had to go through the steps to cancel my subscription to a product I cannot even install.
   The only contact method other than chat is this forum, and it clearly states that it is not monitored.
   Wait, wait, there's more. I hit "Post" on this present comment: Another error, "Sign in required to continue." Did I just do the whole 2-step verification for nothing?
   Total waste of my time and no good way to tell AOL about it.

   Constantly getting pop-ups for AOL System Mechanic computer cleanup program, so I finally took the time to read about it then enter my billing information. Download failed twice - "An error occurred."
   Logging into MyAccount required that I go through 2-step verification.
   Clicked into all available "Help" options and nowhere is there a simple email address to express my frustration. (No, I don't want to chat.)
   Then had to go through the steps to cancel my subscription to a product I cannot even install.
   The only contact method other than chat is this forum, and it clearly states that it… more

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2. Clear-easy/functional access to plans with comparison charts

   20230926
   Upper Management, AOL

   There is certainly no loss of examples of purposeful/unplanned/unknown irrational decisions in business and AOL is not exempt.
   It is certainly beyond me that there is not a simple, easily accessible path to find the available plans, singular and bundled, on you web site.
   Even your employees appear to be totally unaware of such a process.
   To also require the customer to be on a plan before being able to communicate or chat with someone to potentially find that information also does not make sense.

   I recently had an issue with my AOL mail. I called for help and was advised that I would have to pay for that help. Without any discussion regarding options, I was then, under trial, enrolled in the Diamond Support Plan.
   Thankfully the issue has been corrected.
   Following that time I have attempted to decide whether to continue this plan due to the cost.
   Your site provides a circular experience without results.
   I have yet to find an actual listing of all plans available with benefits and pricing.
   As this Diamond Plan has some 22 so called benefits, naturally it would be customer friendly to have a comparison chart to determine what is best suited to that customer/couple/family.

   I have searched your web site.
   I have done an online search.
   I have done two chats: the first chat resulted in reference to a link on your site which continued the "circle". The second was able to provide plan names (the diamond plan was not mentioned and I have yet to find it listed on your site or during an online search!) and prices but no link to determine benefits.

   I find this all to be frustrating/unacceptable.
   If this is reflective of customer service, then I will have to look elsewhere for our online security needs.

   20230926
   Upper Management, AOL

   There is certainly no loss of examples of purposeful/unplanned/unknown irrational decisions in business and AOL is not exempt.
   It is certainly beyond me that there is not a simple, easily accessible path to find the available plans, singular and bundled, on you web site.
   Even your employees appear to be totally unaware of such a process.
   To also require the customer to be on a plan before being able to communicate or chat with someone to potentially find that information also does not make sense.

   I recently had an issue with my AOL mail.… more

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3. McAfee subscription is not being renewed

   I've had McAfee through AOL since 1999, and all of a sudden I get a message that in order to use McAfee, I need to pay for a subscription. I am already paying for a subscription. McAfee says they can't find my account. AOL says my account is active. I am paying for something I can't use. I tried to cancel, there is no cancel button. I tried uninstalling. I still get pop ups saying my computer has issues but can't run a scan without paying. I've tried to fix this for one year.

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4. you need to accept a prepaid card for fee some do not own a credit card

   you need to accept prepaid cards, people are getting rid of the credit card do to high interest rate and would rather pay with a prepaid card so it is also safe and you do steal peoples credits cards.

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5. This is a complaint, I can't find any other way to contact AOL

   I had to reset my laptop and had to reinstall a lot of programs, including Outlook (for e-mail). I called tech support (which i pay for) and they set up a new password for one of my e-mail accounts. They said AOL was no longer helping set up Outlook for additional e-mail addresses.
   I am NOT HAPPY
   j.leber2@verizon.net

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6. STOP POSTING THIS AND BUGGING ME AND STOPPING ME FROM REACHING A WEBSITE LIKE GOOGLE TRANSLATE!!

   STOP POSTING THIS AND BUGGING ME AND STOPPING ME FROM REACHING A WEBSITE LIKE GOOGLE TRANSLATE!!

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7. accent to my account

   why is it a problem in changing my credid card number to continue paying my account when the card is no longer good

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8. Stop sending software & web offers to Canadians

   Email offers for Anti Virus, Anti Spam keep coming to Canadians who have an account .... Dumb ... while it doesn't say the offers are only good in the USA, when you try to sign up or purchase...only accepts US addresses .... typical arrogant, ignorant Americans thinking all emails addresses are located in the USA

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9. I NEED A PLACE OR CUSTOMER SERVICE NEEDS A PLACE TO CHANGE MY BILL DUE DATE.

   I NEED A PLACE OR CUSTOMER SERVICE NEEDS A PLACE TO CHANGE MY BILL DUE DATE.

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10. update news and current world events hourly NOT weekly
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11. No support for AOL Account Holders outside of USA

    All these offers you email to account holders for SPAM protection etc...
    Offers not valid outside of US...not even at AOL Canada pretty stupid

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12. are you trying to kill or stop this site with dashboard?

    Are you trying to kill or stop this site with this slow dashboard

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13. Very slow response on line 1 keystroke=1 second FIX IT

    FIX a major problem NOW !!

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14. I do not like the new aol plan. My mail has been going into the spam folder. And some mail has been deleted before it should have been.

    The new aol plan is not working. The appearance itself is awkward. Mail has not been coming in and I've had to search the trash or junk folder for mail which should not be there. I want to return to the previous plan

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15. How do we contact someone directly related to AOL that can actually help?

    If you look up the screen name I am using I have had this since the creation of AOL. However one day you up and shut down and killed an entire family of people. You shattered friendships and silenced voices. Your buddy list and the friends I met there saved my life. You should take into consideration those folks who depended on you and give them some sort of assist in getting some of those relationships back. I would have never made it to adulthood without the friends I made on there.

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16. Maybe don't make Mac users download and commit to the so-called AOLProtections, when "TechFortress" and "DataMask" are not available for Mac

    TechFortress ad DataMask are not available for Mac users, but this IMPORTANT bit of info doesn't come up until after the process is started and curiously after MacAfee is loaded and yet these two seem like they would lend the most benefit. However, after reading some of the App reviews, maybe not. Either way, seems like faulse advertising to me. Shame on you AOL.

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17. Stop showing "How to improve my AOL account "...

    Stop showing, " How to improve my AOL account ", it's interfering with log on.

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18. Fix McAfee Renewal Problem Once and For All

    I am tired of getting renewal notices for McAfee. It stops working when it says my subscription has expired. I go to McAfee/AOL tech for help and they "fix" the problem by uninstalling and reinstalling McAfee. Guess what it happens again and again. It is like groundhog day. FIX IT! Don't tell me to go the McAfee help. This just kicks the can down the road and takes up my time.

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19. Stop censoring posts!!!! Otherwise I stop paying you!!! Got it????

    Stop censoring posts!!!! Otherwise I stop paying you!!! Got it????

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20. Either you stop deleting my my non-vulgar AOL story posts or I delete paying you!!!

    Improve by stop censoring posts! I am ******!!!!

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