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This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.


How can we improve AOL Mail?

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159 results found

  1. Forceful Ads

    Please stop making the mail viewing experience stressful by trying to force Ads on customers. If one does not like an Ad and gives feedback they do not prefer it, stop forcing that same ad on a person.

    1st ranked
    Gathering Feedback  ·  5 comments  ·  Themes and Background  ·  Admin →
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  2. don’t delete old emails

    why did you delete old emails, i have lost conversations with family members i can no longer speak to, notes and pictures i had saved in this account. why would you be so cruel

    2nd ranked
    Gathering Feedback  ·  22 comments  ·  Admin →
    How important is this to you?

  3. We should be able to see if someone read our email or not

    Be able to check our sent emails to see if they were opened or not. I remember back in the day you didn't have to download anything, you could just check and see if someone read your email. Now, all the sudden, we have to download things?! Why?? Why don't you just fix your software so we don't have to download anything. And in doing it that way would make us trust it more. You just want us to download something for no good reason. That's the way I see it. You can easily do it yourself, but you want…

    3rd ranked
    0 comments  ·  Admin →
    How important is this to you?

  4. Allow me to stay signed in and not have to spend minutes receiving and entering my phone number and a new security code every time I leave

    Just give me an option of staying signed in.

    4th ranked
    Gathering Feedback  ·  2 comments  ·  Navigation  ·  Admin →
    How important is this to you?

  5. Id like to be able to contact a customer care manager directly about spam mail its now non existant it needs addressing

    5th ranked
    0 comments  ·  Admin →
    How important is this to you?

  6. Cleaning emails

    I used to be able to delete page by page ,please fix it it was a lot easier to do so would clean my email easier.

    6th ranked
    1 comment  ·  Admin →
    How important is this to you?

  7. Mailbox Width Adjustment

    7th ranked
    Gathering Feedback  ·  10 comments  ·  Navigation  ·  Admin →
    How important is this to you?

  8. Hire Actual Human Beings

    Hire actual people to assist customers. Many issues do not fall into your "pretty box of topics."
    I just spent 15 minutes with the response, "Sorry, I didn't quite get that." I know that- you responded the same way eight times. How many tries does it take to grab a human (contract or otherwise) to take a GD call?

    8th ranked
    Gathering Feedback  ·  0 comments  ·  Admin →
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  9. Failed communication on deleting emails

    Deleting ALL emails due to inactivity? You FAILED to send any notification to me to sign in or give me a warning. Lost emails from people who are gone and conversations I’ll never get back.

    Such a disappointment to come to realize you’ve stolen that from me.

    9th ranked
    0 comments  ·  Admin →
    How important is this to you?
    Gathering Feedback  ·  AOL Product Support responded

    Hi there! We're really sorry to hear you're dealing with this issue, but we'd love to help! Can you provide us with some more information? You can reach us over on X.com through a DM @AOLSupportHelp or on our Facebook page AOL Customer Care via a PM. We're lookin forward to figuring this out together!

  10. Cut the spam,I get hunderds a day,and multiples from the same

    Your spam is horrendous,you don't provide a way to block them,all they do is spoof a different from address

    10th ranked
    0 comments  ·  Admin →
    How important is this to you?

  11. Folders on phone aol.com

    I am no longer allowed to create new folders.

    I click + Add folder

    Dialog box opens

    But name field will now either close completely and / or block all entry of characters.

    This is using: aol.com on my Samsung galaxy A42.

    Thanks
    - Scott

    11th ranked
    Gathering Feedback  ·  7 comments  ·  Admin →
    How important is this to you?

  12. Get rid of the adds at the top and middle of my emails or I'll just use gmail!

    Get rid of the adds at the top and middle of my emails list or I'll use gmail only?

    12th ranked
    2 comments  ·  Admin →
    How important is this to you?

  13. Width Adjustment of Mailbox List vs Reading Pane

    Users need to be able to manually move/set the separation bar between mailbox contents and reading pane.

    Most monitors are SO large today that having the reading pane occupy 70% or more of the pane is a detriment to easy navigation. The mailbox contents list is of limited use when it's needllessly narrow and many emails are of such low value that being able to see them as 33-50% of the left of the screen leaves LOTS of space for reading while being able to preview one-liners or alerts, simple yes/no replies, etc.

    12th ranked
    Gathering Feedback  ·  0 comments  ·  Admin →
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  14. Get rid of the adverts popping up in my emails.

    Please get rid of the adverts that now keep popping up in with my emails. Really annoying. Annoying enough to cancel AOL account !!!

    14th ranked
    1 comment  ·  Admin →
    How important is this to you?

  15. Selecting all email to delete

    I just got a new phone, and after downloading this app, I have over 4,000 emails in my inbox that were NOT there yesterday. In order to delete them I have to physically select each and every one of them. Lame.... the app I had on my old phone, had an ALL box you could select, so you could delete them all. Much faster. Please include this in your next update. 🤔😒🙄

    14th ranked
    Gathering Feedback  ·  0 comments  ·  Receiving  ·  Admin →
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  16. Netscape and AIM domain obsolescence and email addresses

    I want to delete my netscape.net and my aim.com email addresses. Both domains have been obsolete to the AOL platform for years now. Why can't I delete these emails addresses and just have my AOL.com email address?

    14th ranked
    Gathering Feedback  ·  1 comment  ·  Sending  ·  Admin →
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  17. K E E P IT SIMPLE ! The more different steps in arrangements in AOL or just too confusing!

    Thinking about just sending letters through the mail instead of using THE WORSE OF WORSE form of communication, infamously, known as AOL vwbpiano@aol.com

    14th ranked
    Gathering Feedback  ·  2 comments  ·  Font  ·  Admin →
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  18. The Spam Mail is Ridiculous

    There was a time where the junk mail wasn’t entering the regular inbox so often. This is now a regular occurrence and it’s beyond annoying. They’re being moved to junk everyday now!! I have a primary email with yahoo and this doesn’t happen nearly as much. I am looking to delete this email altogether.

    18th ranked
    0 comments  ·  Receiving  ·  Admin →
    How important is this to you?

  19. Folders

    1) is there a LIMIT to total # of folders we can have on aol.com ( I don't use the app )?

    2) is there a way to ADD more folders ( sub ) to a MAIN folder?

    3) I cannot ADD anymore folders to my aol.com account ( main / ROOT ) folders.

    I don't use the app, I use a browser only.

    Can you all research & address / explain how / re-code the browser version to fix these?

    18th ranked
    Gathering Feedback  ·  2 comments  ·  Folders  ·  Admin →
    How important is this to you?

  20. Too much spam. Also discovered a whole bunch of spam contacts in my address book. How does that happen?

    discovered spam contacts in my address book. How does that happen?

    20th ranked
    0 comments  ·  Contacts  ·  Admin →
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