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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

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139 results found

  1. I want old email format back

    I want the old format back where I can get a preview of what is contained, a preiew, of each email. I want the pop-up adds GONE. Please.

    94th ranked

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    1 comment  ·  Settings  ·  Admin →
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  2. Terrible. Who would have any clue that there was going to be a change that would delete all old emails? My dad died and now the email he sen

    My dad had multiple sclerosis and died very slowly over a course of the last 25 years.

    We sent emails to each other, and they were the highlight of my life. They gave me hope that keeps me alive every day.

    I went to go print them out -and they’re gone. Just gone.

    What an awful thing to do to people. I see others on here experiencing the same thing.
    Read the room. Obviously people use email for communication. It’s not just work related, for some people it’s the only connection to loved ones.

    Was there like a heads up…

    118th ranked

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  3. Leave it the way it was. It worked fine. Why do you have to separate everything so it's difficult to organize your mail. If it works don't t

    Leave it the way it was. It worked fine. Why do you have to separate everything so it's difficult to organize your mail. If it works, quit changing things.

    118th ranked

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  4. AOL app after update does not work works on the web but not on the app

    AOL app after update does not work works on the web but not on the app

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  5. You sell my email address to a vicious **** email address, which I never in a million years signed up for,, why are you sending me this???

    Really vicious and horrible emails come through that I would NEVER sign up for

    Why do you keep sending these ??

    On spam , isn’t it a waste of millions of dollars of electricity
    ( energy) on a data server to send spam through your
    System to send ????? ( Billions of spam costs money that you will never get back
    I will sue you for distress if you don’t get rid of these **** and gambling emails
    I have screenshoted all this conversation, for my lawyer

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  6. Can't log out. Ask if want to, say yes., it repeats question.

    Can't log out when select log out, takes me to a screen to confirm. I said yes log out, just keeps asking the same question over and over. Never logs me out of my aol email.

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  7. Blocked contacts

    Why on God's green earth, can you not view your blocked contacts on a phone. For some reason you have to be on a computer to view your blocked contacts, & I dont have a computer, so I have no way of receiving an important email, from a contact that may have been blocked

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    0 comments  ·  Contacts  ·  Admin →
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  8. I have an iPhone 8 - I don’t have iOS17 and can’t access my email.

    I have an iPhone 8 - I don’t have iOS17 and can’t access my email.

    Hello, I have been a customer with AOL since your company took over the accounts for Verizon.net.

    8-31-2026 - I just tried to access my email AOL account and a pop up stated I need to use iOS17 or higher.

    I can only access my emails through my iPhone 8, which is only iOS16.7.16.

    Please help. I am not able to access emails, anymore. Very frustrating!!

    My financial institution, M & T Bank also did this where they went to the iOS17 and then they…

    118th ranked

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  9. Calendar Timezone Okay but Time Stamps Wrong

    I have followed the instructions for changing my time zone on the calendar. My email time stamps are still 4 hours ahead of my time zone. I then tried setting my time zone 4 hours behind my location but the time stamps remain 4 hours ahead. I guess my idea is, can anyone solve this problem? A lot of people seem to have the same problem.

    Update: I was unable to correct this for the better part of a year. Shortly after posting this report, I switched from the LibreWolf browser to the Zen browser. This change in browser resolved…

    94th ranked

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  10. Hacking

    The neighbor is a hacker. As soon as I change my password he knows. He has a hidden keyboard on my phone

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    1 comment  ·  Navigation  ·  Admin →
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    Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.


  11. Put the trash folder. There is no trash folder !

    Put the trash folder. There is no trash folder !

    118th ranked

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  12. 118th ranked

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    0 comments  ·  Settings  ·  Admin →
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  13. STOP Autocorrect FROM SLURRING!

    I am ****** because it seems some covert Nazi has set an algorithm to auto correct the word "like" to the slur "k*ke" in email messages. You all seriously need to stop that. I'm tired of frantically checking every message for that nonsense! That's ridiculous. Autocorrect should eliminate all slurs far as I'm concerned, not generate them!

    118th ranked

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  14. Ich bin in Deutschland geboren und spreche nicht englisch egal aus welchem Lsnd englisch gesprochen und gelesen wird.

    Hallo es ist nicht mehr lustig, das andauetnd etwas geändert wird, ich bin eine alte kranke Frau von 75 Jahren, bezahle alle Dienste auch das Vodafone was immer unzuverlässigen geworden ist, seit 2 Jahren nur Beschwerden und nichts wird besser, ob egal PC oder TV oder Handy und Festnetz. Ich habe nur Probleme mit allem und bezshle alles.

    Senden

    138th ranked

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    0 comments  ·  Receiving  ·  Admin →
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  15. Emails still showing up in Archive.

    My emails are not showing up in my inbox.

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    0 comments  ·  Folders  ·  Admin →
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    Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!


  16. I never should have left aol mail!

    I was with aol mail for years and got suckered into going with another email provider. Horrible! Glad to be back!!!

    138th ranked

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    0 comments  ·  Compose  ·  Admin →
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  17. Lost account

    Trainyour customer service on how to retrieve old accounts.
    Your customer service is the worst possibly in the world.
    I have lost an account and I really hope aol disappears from existence

    94th ranked

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  18. It’s perfect the way it is, no issues whatsoever!

    I have used AOL mail from the first day I purchased a computer. I find AOL mail to be just great and have never had issues. I also have lots of accounts using AOL, you are my go to email service. AOL is perfect for me and I thank you!
    Mr S Evans

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  19. Add member since date

    Just a little something that shows you when you first created you email

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  20. Turn off archives

    Why is my messages going into achieve folder

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    0 comments  ·  Folders  ·  Admin →
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