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This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.


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145 results found

  1. Having Trouble logging in to out account

    Can’t get new email

    33rd ranked

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    0 comments  ·  Admin →
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    Gathering Feedback  ·  AdminAOL Product Support (Admin, AOL) responded

    Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!


  2. You need a better spam blocker

    Sick to death or receiving foul dirty sex sites I've never visited outlook.com and hitmail.com need reporting

    1st ranked

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    Gathering Feedback  ·  443 comments  ·  Spam  ·  Admin →
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  3. Automatically moving emails out of NEW MAIL to READ

    Why are my emails in New Mail folder moved to READ folder after I open them? This is new and never happened before now. Just WHY do you feel the need to ***** with my email and move things around?

    11th ranked

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    Gathering Feedback  ·  3 comments  ·  Admin →
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  4. Let me sign out of the account

    AOL is stuck in a loop and won't let me sign out so i can check e mail on the other screen name. Even after a restart and purging history, it keeps going right back into the same account without entering a password ...

    81st ranked

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    0 comments  ·  Navigation  ·  Admin →
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  5. My acc was hacked

    99th ranked

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    1 comment  ·  Admin →
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    Gathering Feedback  ·  AdminAOL Product Support (Admin, AOL) responded

    Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!


  6. Go back to basic mail

    Please return my mail to basic mail & never reverse to the scrappy new style

    135th ranked

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    1 comment  ·  Admin →
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  7. Lost account

    Trainyour customer service on how to retrieve old accounts.
    Your customer service is the worst possibly in the world.
    I have lost an account and I really hope aol disappears from existence

    135th ranked

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    1 comment  ·  Admin →
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  8. Change Inactivity Deletion Time

    AOL should wait THREE years before erasing/deleting email in an account due to inactivity. AOL should send notices/alerts in advance to email holder to caution/warn about any potential automated/random deletion.

    24th ranked

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    Gathering Feedback  ·  3 comments  ·  Folders  ·  Admin →
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  9. Mobile app unavailable for earlier iOS versions. Ultimately, I just want to be able to be notified on my phone when I receive an email.

    Make mobile app available for earlier/all iOS versions OR allow us to receive a text notification on our phones when an email is received.

    62nd ranked

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    0 comments  ·  Settings  ·  Admin →
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  10. It’s perfect the way it is, no issues whatsoever!

    I have used AOL mail from the first day I purchased a computer. I find AOL mail to be just great and have never had issues. I also have lots of accounts using AOL, you are my go to email service. AOL is perfect for me and I thank you!
    Mr S Evans

    135th ranked

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    1 comment  ·  Admin →
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  11. Turn off archives

    Why is my messages going into achieve folder

    115th ranked

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    0 comments  ·  Folders  ·  Admin →
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  12. Buenos días, a toda la persona que lea este mensaje, por favor les mando a decir que les digan a los achichinclen deslin y ¿salina qué se ll

    Hola

    115th ranked

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    0 comments  ·  Admin →
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  13. Verification

    Hello,
    my accounts with a verification via telephone number are not working. It is the correct number, but I'm not receiving any verification code.

    Is the problem maybe the country-code? Because everytime I want to log in it is a 0 instead of my country (+XY) and if that is the case it's been send to a random guy in another country.

    Thank you very much.

    115th ranked

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    0 comments  ·  Receiving  ·  Admin →
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  14. Why can't I access my account details. Better still where do i access my account. This is a 100% joke

    Why can't I access my account details. Better still where is my account 6, seriously this is a JOKE

    115th ranked

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    0 comments  ·  Admin →
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  15. Message wrong location again

    Messages end up in archives folder and not inbox

    115th ranked

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    0 comments  ·  Folders  ·  Admin →
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  16. Messages

    My messages still showing up under archives again, fix the problem.

    115th ranked

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    0 comments  ·  Folders  ·  Admin →
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  17. I can’t delete contacts

    I can’t delete some contacts

    The delete option is lowlighted so it can’t be deleted

    99th ranked

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    Gathering Feedback  ·  1 comment  ·  Admin →
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  18. Give me basic mail only! Should not have to go thru settings

    Return me to basic mail permanently!!! Should not have to go through settings EVERY time!!!

    135th ranked

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    0 comments  ·  Admin →
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  19. Vacation response your instructions say to go to “more settings”. That does not exist.

    Fix this so I can put in my vacation response

    135th ranked

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    0 comments  ·  Settings  ·  Admin →
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  20. Contacts (Auto-Sync with Google Contacts)

    I like to get rid of my Google and permanently switch over to my AOL account, but can't effectively do it until you provide a way to sync my Google contacts, Calendar, as well as the email account I have. Can you please provide a and automatic syncing of all of these components of my Gmail account, at minimum? This would allow me to permanently migrate over to AOL as you provide all the features that my Gmail account offers. There may be other features I utilize with my Google account, but these are the most critical three, that I…

    26th ranked

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    Gathering Feedback  ·  0 comments  ·  Contacts  ·  Admin →
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