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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

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145 results found

  1. Having Trouble logging in to out account

    Can’t get new email

    30th ranked

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    0 comments  ·  Admin →
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    Gathering Feedback  ·  AdminAOL Product Support (Admin, AOL) responded

    Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!


  2. You need a better spam blocker

    Sick to death or receiving foul dirty sex sites I've never visited outlook.com and hitmail.com need reporting

    1st ranked

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    Gathering Feedback  ·  445 comments  ·  Spam  ·  Admin →
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  3. Automatically moving emails out of NEW MAIL to READ

    Why are my emails in New Mail folder moved to READ folder after I open them? This is new and never happened before now. Just WHY do you feel the need to ***** with my email and move things around?

    11th ranked

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    Gathering Feedback  ·  3 comments  ·  Admin →
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  4. Let me sign out of the account

    AOL is stuck in a loop and won't let me sign out so i can check e mail on the other screen name. Even after a restart and purging history, it keeps going right back into the same account without entering a password ...

    81st ranked

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    0 comments  ·  Navigation  ·  Admin →
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  5. Lost account

    Trainyour customer service on how to retrieve old accounts.
    Your customer service is the worst possibly in the world.
    I have lost an account and I really hope aol disappears from existence

    117th ranked

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    1 comment  ·  Admin →
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  6. My acc was hacked

    99th ranked

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    1 comment  ·  Admin →
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    Gathering Feedback  ·  AdminAOL Product Support (Admin, AOL) responded

    Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!


  7. Not deleting emails after 12 months.

    Not deleting emails after 12 months of no use. Had a email here since not sure 2001 or later... Go mentaly sick after need to care of my mother and when I started tô get better... Have no more my e-mail.

    117th ranked

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    0 comments  ·  Admin →
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  8. Change Inactivity Deletion Time

    AOL should wait THREE years before erasing/deleting email in an account due to inactivity. AOL should send notices/alerts in advance to email holder to caution/warn about any potential automated/random deletion.

    21st ranked

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    Gathering Feedback  ·  4 comments  ·  Folders  ·  Admin →
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  9. Messages

    My messages still showing up under archives again, fix the problem.

    99th ranked

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    0 comments  ·  Folders  ·  Admin →
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    Gathering Feedback  ·  AdminAOL Product Support (Admin, AOL) responded

    Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!


  10. Mobile app unavailable for earlier iOS versions. Ultimately, I just want to be able to be notified on my phone when I receive an email.

    Make mobile app available for earlier/all iOS versions OR allow us to receive a text notification on our phones when an email is received.

    62nd ranked

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    0 comments  ·  Settings  ·  Admin →
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  11. It’s perfect the way it is, no issues whatsoever!

    I have used AOL mail from the first day I purchased a computer. I find AOL mail to be just great and have never had issues. I also have lots of accounts using AOL, you are my go to email service. AOL is perfect for me and I thank you!
    Mr S Evans

    137th ranked

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    1 comment  ·  Admin →
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  12. Turn off archives

    Why is my messages going into achieve folder

    117th ranked

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    0 comments  ·  Folders  ·  Admin →
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  13. Buenos días, a toda la persona que lea este mensaje, por favor les mando a decir que les digan a los achichinclen deslin y ¿salina qué se ll

    Hola

    117th ranked

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    0 comments  ·  Admin →
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  14. Where is the trash folder? I don't seem to have one.

    I inadvertently deleted a draft email. When I looked for the Trash folder to see if I could recover it I found that I don't seem to have a Trash folder. Where would it be if not in the menu on the left side of the page?

    137th ranked

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    0 comments  ·  Admin →
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  15. Verification

    Hello,
    my accounts with a verification via telephone number are not working. It is the correct number, but I'm not receiving any verification code.

    Is the problem maybe the country-code? Because everytime I want to log in it is a 0 instead of my country (+XY) and if that is the case it's been send to a random guy in another country.

    Thank you very much.

    117th ranked

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    0 comments  ·  Receiving  ·  Admin →
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  16. Why can't I access my account details. Better still where do i access my account. This is a 100% joke

    Why can't I access my account details. Better still where is my account 6, seriously this is a JOKE

    117th ranked

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    0 comments  ·  Admin →
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  17. Message wrong location again

    Messages end up in archives folder and not inbox

    117th ranked

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    0 comments  ·  Folders  ·  Admin →
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  18. Put the trash folder. There is no trash folder !

    Put the trash folder. There is no trash folder !

    137th ranked

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    0 comments  ·  Admin →
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  19. I can’t delete contacts

    I can’t delete some contacts

    The delete option is lowlighted so it can’t be deleted

    99th ranked

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    Gathering Feedback  ·  1 comment  ·  Admin →
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  20. Vacation response your instructions say to go to “more settings”. That does not exist.

    Fix this so I can put in my vacation response

    137th ranked

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    0 comments  ·  Settings  ·  Admin →
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