AOL.com
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve AOL. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
12297 results found
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Provide actual customer service.
All of my posts to the news articles are being summarily rejected. I have not been able to get a reason why. The 'chat' feature said I should call the help line. The help line techs said they only deal with email problems, that I should post 'feedback'. And yet, "This forum is not monitored for any support-related issues."
Just try to find any way to get meaningful support on this site. Does AOL have any real idea what 'customer support' actually means?1775th ranked -
2 factor authentification is turned off but you still insist it every time I login
2 factor authentification is turned off but you still insist it every time I login Please fix this!
2744th ranked -
Need to check your advertisements before posting. Snoopy weather Vain is a rip off. Not anything like shown on the advertisement. Bad Bus
Poor judgement on AOL's advertisement department. Before you advertise make sure what your clients are advertising is what the customer gets. People beware of banner advertising on AOL
4896th ranked -
Fix the problem with the Comments section
I'm currently having a problem accessing the Comments. Signed into AOL on Microsoft Edge and couldn't pull up Comments there either. AOL's live chat was no help, nor was calling them directly. They said the only way for an IT Tech to see if this even warrants their attention is to read a post on this Feedback. And when you first submit the feedback, it winds up really low on the totem pole (somewhere in the thousands).
1775th ranked -
Unable to access Comments
I'm currently having a problem accessing the Comments. Signed into AOL on Microsoft Edge and couldn't pull up Comments there either. AOL's live chat was no help, nor was calling them directly. They said the only way for an IT Tech to see if this even warrants their attention is to read a post on this Feedback. And when you first submit the feedback, it winds up really low on the totem pole (somewhere in the thousands).
1775th ranked -
Follow up on the feedback
Follow up on the feedback you receive. Your chat and phone agents made me go to this feedback to say I cannot like, dislike comments. Nor can I make a comment. This was done over a month ago and the problem still exists. Make your agents log the issue and get them to the right people without going to this ignored function.
4896th ranked -
Do not allow email ads with false delete boxes
Do not allow adds with false delete box that hijack to vendor website. I would never ever buy a product using deceptive practices.
4896th ranked -
I do not want this NEW second Advertisement placed in the middle o my saved mail!!!
No new ads within my saved mail!!
4896th ranked -
Learn how to use hyphens correctly
https://www.aol.com/articles/kristi-noem-devastated-report-husband-193853835.html
"Sam Rockwell’s critically-acclaimed cameo as Frank includes a long, viral monologue reflecting on his character’s past life of excess, sex. "
The purpose of hyphenation is to increase clarity. The hyphen between critically and acclaimed is completely unnecessary, as there is no possible confusion that could result by leaving it out. Inserting a hyphen where it’s not needed is like adding an exclamation mark when there’s no interjection or exclamation. It’s not an oversight, it’s an error.
"Do not use the hyphen to connect an adverb ending in ly with a participle in such phrases as newly married couple,…4896th ranked -
Unable to post comments when signed in or comments on posts received. What is going on?
Unable to post comments - original or comments answering other comments. Why?
4896th ranked -
4896th ranked
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I WANT TO REMOVE AD POPPING UP ON MY MAIL
REMOVE AD ON MY MAIL
4896th ranked -
automatically block spam mails. if mails from Walmart for example don't come from Walmart e-mail, just block them. you know it's spam
you know there are thousands of mails you can block them. There are hundreds of mails daily from walmart, costco for example that come from various e-mail addresses. you know they are spam. Costco will only send mails from Costco. you can do more to help out e-mail users.
1326th ranked -
Do not download System Mechanic. It is MALWARE
Earlier in March I downloaded the free trial System Mechanic. Almost immediately after running a "deep clean" I started experiencing strange behavior. In particular I'd have to hit the refresh button 2-3 times to get a program such as a bank login page to completely populate. Ultimately my system froze, ctrl-alt-del was unresponsive. The only recourse was to reboot. But that hardly helped. My computer would freeze within 2-3 minutes of the reboot. Ultimately I had to have the disk wiped and my OS reinstalled. That cost me plenty both in terms of time and money!
2744th ranked -
Help stop junk mail after being reported
Help stop repeated junk mail please. I report and delete this mail but nothing seems to help. What can AOL do for us?
999th ranked -
The SEND button on my AOL windows desktop email is gone! WTF??? AOL Android app is still there.
The Send button on AOL email has disappeared on the desktop Windows 11 version of AOL. Anyone else seeing this? How to improve AOL? Do you need to ask after seeing this?
2744th ranked -
stop with the Harris ads they are very offensive
stop with the Harris ads they are extremely offensive
33rd ranked -
Improve performance of the Ads shown on AOL pages by using image-only vs interactive videos - they are resource hogs
The interactive video ads are resource hogs and cause perpetual Wait messages or total non-response and page and computer lock-up. I need to constantly run the optimization utility to free up space or, when totally locked-up, force machine crash-type shut down of my computer and the reboot. This is not at all anything remotely close to being but user-friendly.
4896th ranked -
Deleted emails without my permission
Maybe AOL should warn an account holder through their back up email or phone on file before you delete years of emails and history. AOL Deleted all my old emails because I hadn't logged on in about year. There was no warning or anything. I had some very nostalgic emails that i can never get back now. At the very least you should have a way to recover your old emails for about a year after they delete everything without permission.
4896th ranked -
For those at AOL who changed the e-mail page, they should be FIRED! No one likes change, especially when it comes to links within the e-mai
I'm sure I won't be the only one who is irritated at what AOL has done to the e-mail page. I doubt you'll find anyone who was dissatisfied with the links within e-mail. As of today, March 26, 2026, your tech team decided to change the links. NOT a good thing to do. Change it back to the way it was!
4896th ranked
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