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Help us improve Assist by AOL

We invite you to share your thoughtful and specific feedback with us. At AOL, we strive to improve our product offerings and we often use the most popular suggestions to make positive changes!

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166 results found

  1. See comment. Catch a clue? Mabee? Odds are against me u guess

    Listen and respond to your customers issues dont makes them RANK ONE ANOTHERS ISSUES THAT NEVER ARE RESOLVED YOU ARE THE EVIL THAT KILLS MANKIND

    57th ranked

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  2. weather app missing from aol side bar

    My weather app has been missing for a week!!! Turned on today and it was there and read a news story and then it disappeared again???? Please tell me how to fix.

    33rd ranked

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  3. Can you please add some type of filters that can be used to reduce the number of spam emails that fill my spam inbox.

    I get over 400 spam emails in my spam box everyday. AOL used to control this with an options in settings where the user could select different parameters to reduce these emails. I get so many that it is impossible to check the folder for any emails that should not have gone to spam. I also use gmail, yahoo and outlook and none of those have the amount of spam that I get in AOL. How do they filter this and you don't seem to be able to do that?

    33rd ranked

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  4. New format is awful and full of bugs

    It is confusing. It ruined all the links in my existing emails that allowed me to easily access important meetings. Bring back the old format

    83rd ranked

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  5. When making changes, updates, etc., please give notice in advance then provide a readable guide or FREE information to navigate update.

    I just did: Inform in advance, provide readable print information to navigate the so-call-improvements, and provide FREE live phone advice. I find this new update nearly impossible to work with.

    83rd ranked

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  6. Accommodate people who do not own a cell phone.

    I recently tried to access my AOL email account at a local public library computer. I was locked out, even though I never had this problem in the past. I do not own a cell phone. When I tried to get an access code from my recovery email address website, this website also required a cell phone... or that I get an access code for that website from the AOL email address website. Impossible! If my computer at home would cease to function, I would completely lose access to my email account. Why not ask a security question instead?

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  7. I need to open emails in a separate window. The old format did that. The new format doesn't. Fix please.

    I need to open emails in a separate window. The old format did that. The new format doesn't. Fix please.

    83rd ranked

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  8. Your new layout needs to include size of printed text like you had before and better colors!

    Size of text and better colors in above area where font is listed like you had before. This new layout is awful.

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  9. 83rd ranked

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  10. See comment. Catch a clue? Mabee? Odds are against me u guess

    Listen and respond to your customers issues dont makes them RANK ONE ANOTHERS ISSUES THAT NEVER ARE RESOLVED YOU ARE THE EVIL THAT KILLS MANKIND

    83rd ranked

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  11. Hey, I am located in USA why German?

    Are you harassing Americans of Russian descent? my server (NORD VPN is in US. Shame on you to extole German Nazi pass! NOPASARAN

    18th ranked

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  12. 83rd ranked

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  13. Omg seriously?

    Prior to covid the service was much better
    There seems to be no accountability since tech support is working remote
    It takes multiple calls to address the same problems and very few tech support personnel document ones call so when u call again - one has to start over
    The workers seem to want to do the bare minimum- they promise to call back but never do
    Getting through to a supervisor is incredibly difficult
    After spending 4 hours having to make 4 calls to address the same problem I finally got connected to a supervisor
    The supervisor couldn't help…

    33rd ranked

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  14. why I am unable to download attachments in my emails??????

    I used to be able to click on an attachment and open it. What happened????? Now I can't open attachments.

    83rd ranked

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  15. Trouble Resetting Password

    Why do I have to pay to reset my password? Ridiculous!

    83rd ranked

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  16. Fonts

    Fonts for Android app: color, size,bold, Italics would be great and helpful when responding to an email to distinguish from the original sender. Also great for initial emails inspiring creativity.

    33rd ranked

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  17. Let users specify email domains to block as Spam, not only full email addresses, e.g. addto-cart.co.uk

    Spammers often use the same domain but different email addresses. How about allowing users to specify domains to be filtered out as Spam, as well as full addresses? e.g. addto-cart.co.uk as well as 154769207@addto-cart.co.uk

    10th ranked

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  18. from with love to AOL

    i do belive in high potential and corection

    18th ranked

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  19. How many Trump stories are you gong to run everyday?

    No one cares about Trump anymore, but Biden's failed economy would make a good story.

    57th ranked

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  20. Can't use mail scroll tab

    New AOL format does not allow use of scroll tab on chrome book. It's there but cannot be accessed.

    33rd ranked

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