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Help us improve Assist by AOL

We invite you to share your thoughtful and specific feedback with us. At AOL, we strive to improve our product offerings and we often use the most popular suggestions to make positive changes!

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180 results found

  1. When making changes, updates, etc., please give notice in advance then provide a readable guide or FREE information to navigate update.

    I just did: Inform in advance, provide readable print information to navigate the so-call-improvements, and provide FREE live phone advice. I find this new update nearly impossible to work with.

    87th ranked
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  2. 37th ranked
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  3. Accommodate people who do not own a cell phone.

    I recently tried to access my AOL email account at a local public library computer. I was locked out, even though I never had this problem in the past. I do not own a cell phone. When I tried to get an access code from my recovery email address website, this website also required a cell phone... or that I get an access code for that website from the AOL email address website. Impossible! If my computer at home would cease to function, I would completely lose access to my email account. Why not ask a security question instead?

    87th ranked
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  4. NEW AOL EMAIL IS HORRIBLE. DOES NOT WORK. Bring back OLD EMAIL FORMAT!1

    FIRE or Terminate the New Email Engineers and Developers.
    Bring Back Old Emails!   The New Email Format is horrible.

    I can't read the columns on left menu column because its gray letters on gray back ground.  And the fonts and spreading of the left column is so far apart, that is is impossible to see a majority of the items in the left menu column.

    I don't understand why there is a Jewish Star of David on all of my emails showing up on every single email.  Leave ALL religious symbols out of my email.

    In OLD MAIL, it shows the date or month and waste valuable space and ABSOLUTELY STUPID to categorize mail by Day, Last Week, Earlier in June....  STUPID.....to the right column is the EXACT EMAIL DATE ALREADY !!!!

    I have called your tech support for help.  THEY ARE USELESS and they expressed to me that they have been bombarded with non-stop complaints and angry users who ALL HATE THE NEW AOL EMAIL FORMAT.

    The AOL Engineers, developers, corporate, managers and supervisors are obviously not reading and responding to ALL OF THESE FEEDBACK  COMPLAINTS.

    IF ALL AOL EMAIL FEEDBACK IS NEGATIVE....DON'T YOU THINK SOMETHING IS WRONG????

    4th ranked
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  5. 14th ranked
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  6. " If It Aint Broke - DON'T FIX It ! "

    Didn't you learn anything from Coca Cola, or the beer companies ?? "If it Aint Broke - Don't Fix it !!!

    I liked the old AOL for Decades. But then you had to come out with the "NEW" AOL... That was bad enough because it eliminated some of the features which I really liked about the original AOL, so I tried it a few
    times, but always went back to the original because it worked for me. So, that was bad enough, BUT, now you have even changed THE ORGINAL VERSION. Made it look different ( WORSE), Eliminated a couple…

    5th ranked
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  7. I need to open emails in a separate window. The old format did that. The new format doesn't. Fix please.

    I need to open emails in a separate window. The old format did that. The new format doesn't. Fix please.

    87th ranked
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  8. Your new layout needs to include size of printed text like you had before and better colors!

    Size of text and better colors in above area where font is listed like you had before. This new layout is awful.

    87th ranked
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  9. Return to old original format…this chg is awful

    Return to old original format…this chg is awful

    5th ranked
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  10. 87th ranked
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  11. I think somebody hacked your new (horrible) email format to destroy your company! No Beta ask, no choice in the situation, dictatorship

    I think somebody hacked your new (horrible) email format to destroy your company! No Beta ask, no choice in the situation, dictatorship rules.

    10th ranked
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  12. I want my old aol mail back. This new aol mail is useless and too cluttered.

    This "new aol mail" is useless. I want my old aol mail back.

    1st ranked
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  13. Why was the classic version of AOL mail was discontinued

    why was the classic version of AOL mail was discontinued

    37th ranked
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  14. See comment. Catch a clue? Mabee? Odds are against me u guess

    Listen and respond to your customers issues dont makes them RANK ONE ANOTHERS ISSUES THAT NEVER ARE RESOLVED YOU ARE THE EVIL THAT KILLS MANKIND

    62nd ranked
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  15. See comment. Catch a clue? Mabee? Odds are against me u guess

    Listen and respond to your customers issues dont makes them RANK ONE ANOTHERS ISSUES THAT NEVER ARE RESOLVED YOU ARE THE EVIL THAT KILLS MANKIND

    87th ranked
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  16. 87th ranked
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  17. why I am unable to download attachments in my emails??????

    I used to be able to click on an attachment and open it. What happened????? Now I can't open attachments.

    87th ranked
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  18. 5th ranked
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  19. Trouble Resetting Password

    Why do I have to pay to reset my password? Ridiculous!

    87th ranked
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  20. 8th ranked
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