AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1521 results found
-
WHY did you delete my old emails? I put certain ones in Saved folder because they were special & I didn't want to lose them.
My account has never been dormant, not once in all the years I've been a customer. Yet today I needed an old email I'd put in the Saved folder only to find it and several others with the same contact had disappeared! These were very special, very sentimental emails and now that contact is deceased and apparently so are my conversations with him. WHY would you do that to an active account? And why wasn't I warned if you had some time restrictions or something so I could have saved them to an exterior hard drive??
1022nd rankedHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
-
Stop wasting time.
CHANGE TO UNLIMITED BLOCKED ADDRESSES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
EVERY DAY UNTIL YOU FIX IT!!!!!!!!!!!!!!!!!!!!!!!!!!!1022nd ranked -
Email improvement
I am now getting ads (Wayfair,etc) right in the middle of my regular emails. They look like emails except they don't have the little box to the left to delete them or report them as spam. Why is AOL doing this and how can I NOT have these ads included in my inbox?? Please stop this practice.
1022nd ranked -
When I open AOLmail I get one of my folders, always the same one. I always have to click on New Mail to get my new mail. I go to settings an
When I open AOLmail I get one of my folders, always the same one. I always have to click on New Mail to get my new mail. I go to settings and make sure that I have chosen to open to my mail. Tell me how to fix this.
722nd rankedHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
-
GLAD TO SEE AOL RETURNING
WELL ALL THE PHOTOS FROM THE PAST THAT ACCUMULATED, NO WAY TO DELETE THEM. THERE IS A DELETE OPTION @BUT THEY CONTINUE TO POP UP, CALLED N TALKED WITH JOHN IN SUPPORT, HE WAS VERY HELPFUL BUT SAID THERE DOESN'T SEEM TO BE A WAY @ PRESENT TO DELETE THEM. THANK YOU AND GLAD TO SEE AOL BACK IN THE GAME. LARRYBENNETT
1022nd ranked -
AOL removed emails i was saving without being told to do so. Perhaps for political content in violation of my First Amendment.
AOL removed emails I was saving perhaps for political content in violation of my 1st Amendment Rights I have not been censored since winding up in FB jail. I will not have my account, that I've had for 40 years since I paid for it, violated in such a way. The emails were from Prometheus. Is AOL the next class action suit to be filed? How many others have had their accounts violated in such a manner? I will be posting this on X.
1022nd ranked -
WHERE is the Standard email setting????
Where is the standard email settings? I do not like when deleting multiple emails that it may check 100 than check 180 or more. I LIKE the standard setting for that.
722nd ranked -
AOL Mail is difficult to access with MS Edge and blocks multiple attempts.
Eliminate the hurdles imposed to sign on to AOL Mail in MS Edge.
1022nd rankedHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
-
missing attachments in email messages
Email attachments over a period of time disappear in email message, and in messages with multiple recipients, or just show file name but does not show the actual attachment.
1022nd ranked -
insupportable de recevoir des spams à longueur de journée il faut tout bloquer ,anarchie totale
un controle sérieux des mails ,et chiffrement sinon faillite assurée ,fin d'AOL
1022nd ranked -
What has happened to the text accompanying the pictures on the Welcome screen. I don't want to have to click on a picture that has no meani
The Welcome screen lacks text accompanying the pictures with related stories. I don't want to have to click on each picture to discover the content. It is a waste of time to have to do that. All articles don't interest me so I click through them and only read the ones that I want.
1022nd ranked -
Search feature is not working
Search feature is not working
1022nd ranked -
unable to change my security method because I can't log in due it not working, customer service is unable to help
unable to change my security method because I can't log in due it not working, customer service is unable to help,
my account is friedmansmovie@aol.com I can get into the email on a different computer, but cannot install anywhere else due to this problem1022nd ranked -
DRAFTS: Why do they copy themselves continually and why is there such a delay in sending them???
STOP SCREWING UP MY AOL!!!!!!!!!!!
1022nd ranked -
Seller Fraud on 3/17/26 I placed an order with MARNEIC Confirmation#GLA8CLLXJ $59.46 Paid via ATM card I have tried numerious times to cont
on 3/17/26 I placed an order with MARNEIC Confirmation#GLA8CLLXJ $59.46 Paid via ATM card I have tried numerous times to contact the company no results. There is also another company selling the same Item and after contacting them was informed that the order was not placed with them.
Any help would be greatly appreciated
Thank you in advance
Loren Fitzgerald President
Americaltc@aol.com1022nd ranked -
Invalid email when copy pasting from a website
I just copy pasted a company email and I was getting an error message that said invalid email. I was able to get rid of the error message by typing the email instead.
1022nd ranked -
HACKED... when we add email to our phone it's duplicated by a gmail; I lost all of my contacts deleting that account that was meant for Aol
I had a gmail account that was exactly the same as my AOL. That account was hacked but still exist, so when I was forced to download my AOL account on the phone gmail made it exactly the same as my AOL account which I already had a gmail with the same name, so when I tried to find the account, gmail sent me the old account and I lost all of my contact sunk into the new gmail they created. I already had a gmail with that name; now I want to know how to get those contacts back…
1022nd ranked -
Mail Filters
AOL can improve Mail by making the rules governing email Filters easy to find and easy to understand. Specifically, it would be very helpful if AOL Mail users knew how many criteria are allowed in each "FROM/contains" section. Without guidance, the user is forced to choose between creating a New Filter for each criterion (for example, in the "FROM/contains" section) and using multiple criteria separated by commas or another delimiter.
1022nd ranked -
when im calling AOL the recording is not catching the first 3 letters of my email
when I'm calling AOL the recording is not catching the first 3 letters of my email add.
1022nd ranked -
FIX IT!!
EVERY DAY UNTIL YOU FIX IT. CHANGE THE SPAM BLOCKER TO UNLIMITED!!!!! CHANGE IT!!! FIX IT!!!! DO YOUR JOB!!!!!!!!!
1022nd ranked
- Don't see your idea?