AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1391 results found
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Bring back Classic AOL
It's been months and I'm still not accustomed to this stupid new email system.
The old AOL was vastly superior.
227th ranked -
i do not like your updated news items with that anoying video stuff that you make me watch to get to the next thing. Pleas get rid now.
I do not like your updated news items with that annoying video stuff that you make me watch to get to the next thing. Pleas get rid of that now.
227th ranked -
spam count display
Display the folder count against the Spam Folder -
The Spam Folder used to show the count of email in it. It currently does not. As a direct result, combined with AOL's apparently more aggressive spam filtering, messages have been accumulating in my spam folder without my realizing it. That means I have missed important messages because I did not have any reason to look in the spam folder!
Please, put the count of messages back in the left column for the Spam Folder.227th ranked -
Spellcheck "new AOL" versus "Classic AOL"
When using Spellcheck in the new aol, there is no way to add words to the Spellcheck. So, my last name and the names of the organizations to which I belong, along with medical terminology, show up as spelling errors. Bring back Classic! I just tried to change my settings back to what you are now calling "Basic AOL" and it doesn't display my messages as I would like.
227th ranked -
What happened to my AOL Mail address book? The new format is unpopulated with all the information I have been entering for YEARS.
What happened to my AOL Mail address book? The new format is unpopulated with all the data I have entered for MANY years.
227th ranked -
preview attachments
Users are being greatly inconvenienced by being forced to download attachments before being able to view them. It is time consuming to have to download an attachment, create a file to hold it in, and then open it. That is simply too many steps to go through view an attachment. Previously, a user could simply click on an attachment and preview it. The current method is too time consuming and makes that AOL mail feature inferior to the previous "click and view" method. PLEASE! Change it back to "click and see preview.." That will be much more appealing to your…
227th ranked -
Check sponsored ad for viruses.
please do a better job of screening the ad links you pin to the top of my message list. This one contained a virus. https://a.beap.gemini.yahoo.com/mbclk?bv=3.0.0&es=AQAAAAlcmjLoOZAE0Ij873GI-IxHMFe-s4DgcknrGirNjbWY9_rM9tdxH0E57qHX75ttqMKwZ1x3TcIQHyMwMeX0C5kv2IOFQClXjSoBZQSvI26ZAiIJb8Yxyis6oThIS7dIFrmHbgMHQv7P2ykWfUOgRmvadQOd8qxaBqVfx_5QvysHFjq5ietu6UI9duQB9_2JU5PinhVgzhKAdAWQnIykhvhS7fCX7BcQWNwK_qVcuPb3ZeUPamW5-hud7ECQAJARnfMfBAp2xVSFPeP49OVScCAF-WFw0bsGwKjaOJmHWBwOBeJTcI0hlBC0wE0ePMwUksyKCxBEkkQGsNeTgDiJBgVdusvM74GjSuX1yt7TrQTd2qgRQnwL47E_ycyZgl3UYBoCA_GNnLU7jGU16I6kAFeLrxoTKODE6tsdUWWQFZ21PSM9bFdSp99Rep3zU8L2I_aNKy2k7wLRppgh7j-dat8Ds8oaT4H0yJqD-MVGjQttU53aiqIGcTuIkGDCpi9oWLyDmF-o_CslKbcdUaJ0u4hdCP6UFvZoWet2LnbZoUsa5gLGwm-CrkcNIO6Ei9cLrQndaj3A6hqUZ-sHmpSAVHG17GsIXGzem8tJ48oFtRWzBiQ5AUL1MuHvOMRrpBFD37UzoJ7RGfAC9HUeJkQrtkxRFatiTyUBe91OQP-zqBkg4tmYxR1TEzJAIhtMeK7uR5-5Rhqv9vYCBZA
227th ranked -
Date/Time stamp
Date/Time stamp: I would like to see the entire date/time stamp on all my emails even the current day emails. Instead of "Today 2:27 pm" or "Yesterday 3:52 pm" NO.... I want to see "09/20/23 2:27 pm" or "09/19/23 3:52 pm"
227th ranked -
MAKE IT POSSIBLE TO FORWARD INCOMING AOL EMAILS TO ANOTHER PLATFORM
It seems that every other email service allows their incoming emails to be forwarded to another email account. (Example: I want to be able to have one of our old, mostly un-used AOL emails for our nonprofit forwarded to a gmail that we do use, so we won't miss any emails that happen to come in.) Please.
227th ranked -
Fix New AOL to Have Features of Old or Make Classic Email Available
Things I'd liked changed. 1. When trying to delete from Spam and Trash, the Select All doesn’t check all. It only selects what you see. You have to scroll down and click again each time to delete the next group. ANNOYING!
2. Too many headings under Inbox. I would like to remove Starred and Unread.
3. When I click Inbox it doesn’t go back to the top showing the last one I received anymore.
4. After entering address when using Compose, a box called Related Contacts opens. Create option to not have the box appear.
5. When composing an email…227th ranked -
Bring back selection of wallpapers/backgrounds
Please, please, please bring back the wide selection of background/wallpapers we had in the previous mail version. I really miss them. I can't understand why they had to be changed.
227th ranked -
scroll post with keyboard
I USED to be able to scroll an email using the 'Space' bar. Now you do not allow ANY keyboard input to page through an email! I have to click the email, then move the arrow down and right to the vertical scroll bar, THEN click to page down - NOT as convenient!
227th ranked -
The search bar. When I search something it doesn't show the keyword of what I search
It doesn't show the email address of what exactly I search.
-I search for an email it shows me on the search result.
Example : I search testing123@gmail.com , what shows up on the search result is "me". When I opened the email it's an email I sent to testing123@gmail.com... It's BEST to indicate the recipient's email instead of the sender.
227th ranked -
I am finding it difficult to tell you how difficult and unpleasant I find your new aol system.
Change to another one.
And here we go again - more difficulties
227th ranked -
Are you harassing users? Why are you asking to text access code on a daily basis
Suddenly, I am being asked on a daily basis to enter access code texted to my phone. Is this harassment? I used a VPN in the past so what changed? This is an overkill for sure so what is behind it?
196th ranked -
Contact Lists are not alphabetical???
I have multiple contacts that are Lists - and the Lists are no longer alphabetical. So I have to scan all List groups to find the List I would like to email. not convenient. Do you actually use programmers? ACME School of Programming? Incompetent. No way to fix - unless I delete all the Lists and re-enter them alphabetically?
227th ranked -
Show the total number of items in the Inbox
Show the total number of items in the Inbox
227th ranked -
What do we NOT know? Impending sale of AOL? New bid to get customers?
Why on earth would they want to expunge their loyal customer base? Why would they want their mail to look and behave like gmail? Why the 6 point font that only 30 year olds and under can read? What is going on that would signal this kind of a "fix" for a system that clearly the users DID NOT ASK FOR OR WANT? I am not a conspiracy theorist but a business person. Businesses don't make enormous changes without enormous changes in mind.
227th ranked -
The "Gathering Feedback" is BS
There is no "Gathering Feedback." The kids who came up with this shizzle are just munching popcorn and kicking back waiting for their participation trophies. Stop acting like you care what your long time users actuallly think. If you did, you would have reverted immediately from this disaster. Anyone actually watching, launch a "classic site," invite us on here, and get YOUR popcorn to watch us jump ship to your new venture.
227th ranked -
signature pictures no not function
signature photos do not work properly, cannot put company logo next to name in signature.
227th ranked
- Don't see your idea?