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AOL Mail Norrin



This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

1104 results found

  1. you should not expect me to pay $4.99 when you advertisements stick and I cannot use my email

    when signing into my email the advertisement block sticks and does not give me the the advertisement but a black box spins with a circle preventing me to not use the opening or deleting my emails. It blocks my email screen.

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  2. Provide wildcard (*) in Domain name

    SPAM senders modify the Domain Name and one has to block each one. If AOL allowed the use of wildcards in Domain Name one would use less entries. Get SPAM from same user ID but a modified Domain. When trying to use a wildcard one gets the message "Invalid address".
    How about allowing wildcards in Domain Name.

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  3. Verification codes

    Stop wasting my texting minutes. This verification code nonsense is BS!!

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  4. The text is too small, even with the large text enabled.

    You should have an option to zoom to the size text that is most comfortable for you.

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    Please try following the instructions for enabling large text size described in the "Select font size" section on https://help.aol.com/articles/customize-your-inbox-theme-font-size-and-layout-in-new-aol-mail


    If that isn't meeting your needs, or if the email sender has specifically set fonts that are too small, please try using your browser's zoom functionality as described in https://help.aol.com/articles/how-do-i-enlarge-or-reduce-the-font-size-on-my-web-browser

  5. blocking duckdns phishing email bombing

    duckdns is a free dynamic dns service being used to send out mass phishing emails.

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  6. increase screen size option

    make it easier to increase screen size

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  7. Right Click no longer includes "Block Address"

    Will you please give us the tools to block SPAM? The right click does not work on many of the spam addresses

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  8. It should have ribbon which contains all icons such as: File, Home, View, Insert, Review, Paste, layout, Normal, Recall, Read/Unread, etc

    AOL Mail should have a ribbon (which it doesn't have) with icons: File, Home, View, Review, Insert, Paste, Recall, Read/Unread, Normal, Layout, etc.

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  9. Improve the parameters of your search function for inbox/mail

    The search function is currently very inefficient. I am trying to get rid of SPAM in my inbox so do a search for it and it tells me "nothing to see here" for search result(s) however when I go to my inbox, I'm finding emails from the places/people that I just did a search on with no results. It clearly is NOT working the way it's suppose to. Not to mention, having the search for both "mail" and "web" in the same search area is very confusing, and I think might be A factor in to why it isn't working…

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  10. Everytime I reforward an email a new margin and line appear to the left - THIS NEVER EXISTED MONTHS BACK!

    Everytime I reforward an email a new margin and line appear to the left...REMOVE MARGIN LINES THAT ARE CREATED EVERYTIME YOU FORWARD AN EMAIL - oit narrows and distorts the original email

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  11. LET US REVERT BACK TO THE OLD (BETTER) AOL.

    How long are you going to BLATANTLY IGNORE that your TOP complaints are all asking the same request....

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  12. Give us a whitelist

    I'm tired of pulling the same friendly senders out of the Spam folder, and your system doesn't learn when I keep marking them "Not spam." Time to join the 21st century.

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  13. More poor corporate decisions

    The new mail system is a POS. It's slower, poorly organized, and it's an example of people making poor decisions. Add off-shore programming and you have a sure-fire garbage system. Bring back the old system. It was quicker, organized, and user friendly.

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  14. Improve customer support

    Customer support is non-existent. You have blocked all of my most commonly used contacts and they are not able to get hold of me by email.

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  15. Sort emails alphabetically

    Sort emails alphabetically

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  16. Please remember selected sort function

    Please make it so the selected "sort" function remains the same unless changed by user. People prefer their mail to be sorted in certain ways and once selected it should not automatically revert the to a format they do not desire. Thanks

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  17. aol mail format

    Pls revert back to the classic format. I still hate this new format.

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  18. AOL mail

    Don't like the new changes...

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  19. 281st ranked

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  20. 281st ranked

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