AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1204 results found
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Old set up
I would like the old email set up and presentation!!!!
329th ranked -
Auto correct spelling WHILE TYPING!!!
Your comment is UNACCEPTABLE. I've already checked my browser. It is set to autocorrect spelling. It always has been set to autocorrect. This function worked fine (and it works here in this field as I type... if I spell a word incorrectly HERE, it autocorrects while I type).
PLEASE RESTORE THIS FUNCTION TO EMAIL MESSAGES!!! The comment you made is the following:
"Just wanted to give a quick update on spell check. In New AOL Mail, we are leaving spell check up to the expertise of your preferred browser. For more information on your preferred browser's spell checking capabilities please…329th ranked -
valid emails went to spam folder!
ANGRY, FRUSTRATED, OUTRAGED.. for three weeks, a friend and I have been unable to send or receive each other's emails. They would be "sent" but would not arrive. We have been contacts since AOL began. We finally "found" all the missing emails in SPAM. Reason? According to AOL, we each "had marked this email as spam". WE DID NOT EVER MARK EACH OTHER'S EMAILS AS SPAM! This resulted in many important missed communications. WHY DID YOU DO THIS? We have pressed the field for NOT SPAM but the emails remain in SPAM. This is infuriating and unacceptable.
329th rankedAny chance you have a third party app (e.g. something on your phone) connected to your account? Hopefully this help article is useful to you.
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Improve customer support
Customer support is non-existent. You have blocked all of my most commonly used contacts and they are not able to get hold of me by email.
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Revert to previous email format
The new format is confusing when replying to a message a 2nd or subsequent time. Do NOT like the new email, want to revert to Classic email.
329th ranked -
AOL mail
Don't like the new changes...
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329th ranked
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Awful current system, if one can call it that is Primitive and quite 3rd World. Go Back to Classic
It doesn't matter how many requests are made to revert back to a world beating system, you will carry on with this 3rd World excuse for an email system. But you still solicit request on how to improve this awful system.
Quite why you do that , when you take not a jot of interest is quite sad.329th ranked -
Double vérification
La double vérification est une catastrophe. Le délai de réception est beaucoup trop long. De plus il n'est pas toujours envoyer à la 1ere demande. Attente d'une minute pour réclamer un 2eme envoi. C'est insupportable.
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Bring back Classic AOL
It's been months and I'm still not accustomed to this stupid new email system.
The old AOL was vastly superior.
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Sign In Process to Many Steps
Why do we need to do the picture Prove You Are Human and then also get a code to sign in.? You are making checking my email more and more difficult. Redesigned AOL page is awful.
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Please stop assuming I am elderly--I am young and don't care about all the mature topics you continuously include. I will
Please stop including gross health ads or ads that target older people--I am still young and am not in your target audience. Even when I do reach that age someday, I still wouldn't want to see any of those ads. They are repulsive and demeaning.
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I like and have gotten used to the new format, but I would like more theme settings, for holidays, birthdays, weather, etc. Thank you!
I would like more theme settings, like for holidays, birthdays, weather, interests, etc.
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spam count display
Display the folder count against the Spam Folder -
The Spam Folder used to show the count of email in it. It currently does not. As a direct result, combined with AOL's apparently more aggressive spam filtering, messages have been accumulating in my spam folder without my realizing it. That means I have missed important messages because I did not have any reason to look in the spam folder!
Please, put the count of messages back in the left column for the Spam Folder.329th ranked -
Restore the ability to generate passwords for third party email apps such as Outlook
AOL seem to have (deliberately?) disabled the passord generator for third party apps which means (being forced) to use AOL apps (along with unwanted adverts).
329th ranked -
new mail old mail new mail
Why does a new email that I have read show up again a few hours later as new mail?
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Make it so I can auto-forward to a different email address
AOL seems to be the only major email service to not allow this. It makes no sense and it causing business issues on my end.
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ADD MORE FONTS TO CUSTOM DEFAULT SETTINGS IN WRITING EMAIL
Custom default writing EM setttings: There is NO DIFFERENCE AT ALL betw Classic, Classic Wide and Garamond. Each exactly the same in the Preview Signature field. MORE VARIETY OF FONTS PLEASE! I always used Georgia. Why has it been dropped?
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Bring Back Contact editing and display window.
Your Contact arrangement is not friendly to editing and deleting. Your previous contacts & list management method was so superior to your present arrangement.
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Email images and links are missing
For some reason, images and links in emails disappear when I reply to the email or forward it. Also Emogies are gone. I don't see any settings that address this.
329th ranked
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