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AOL Mail Norrin



This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

1377 results found

  1. Email images and links are missing

    For some reason, images and links in emails disappear when I reply to the email or forward it. Also Emogies are gone. I don't see any settings that address this.

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  2. move spam button

    Move the spam button away from all other buttons. I use a touchscreen computer and sometimes try to delete an email but since the SPAM button is so close to the delete button, I accidentally hit the spam button. Please move the spam button to be away from the others.

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  3. I would like to hold mail in Trash longer than 1 week. Can I change this?

    I would like to hold mail in Trash longer than 1 week. Can I change this?

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  4. your news in 'TODAY ON AOL" are so stupid and shallow. A shame for culture and education.

    your news in 'TODAY ON AOL" are so stupid and shallow. A shame for culture and education. I by pass them wthput atempt t read them Yhey are just a nonseses news, irrelevamt, plainly stupid, not coming from any one who could be as stupid and shallow as them

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  5. Incomplete Titles for AOL News Articles - A Terrible Idea.

    AOL News does not now show full titles for most news articles. A terrible idea. I will not read any article where the title does not tell the content of the piece. Bad for AOL. Bad for advertisers that I hope are complaining big time.

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  6. Why did the automatic "bcc" option disappear so that every email I send automatically also sends to myself? This new version is TERRIBLE!!!

    Why did the automatic "bcc" option disappear so that every email I send automatically also sends to myself? This new version is TERRIBLE!!! Does AOL strive to make its developers justify their existence by making unneeded changes? Do you ever ask your customers what they want before you make these ridiculous changes? Your new versions are never better - only more confusing!

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  7. How do I email a bulk list? Change my senders name?

    I changed my senders name once, but can't figure out how to do it again. Also I can't find a way to email a bulk list.

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  8. exporting of distribution lists

    There used to be a way to export a certain distribution list but now that feature is gone. All you can do is export the entire contact list and that's not what is needed.

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  9. SECOND ARTHORIZATION NEEDED

    70 here! I would love to know why I have to prove who I am logging onto my puter every nite, same friggen time, nite after nite? Now, I have to lug around my phone to get a code. I do have some memory problems writing down passwords tho. Sorry that I DO NOT make this password as difficult as AOL would like, but most of the time I forget to write them down! This has been going on for a week, really irritates me. Seems like it is full time now.

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  10. Support two phone numbers for 2nd factor authentication

    My wife and I share an aol email account. Your second factor authentication only supports one phone number for texting a code or 2 factor authentication. This of course won't work for us. If you supported use of two phone numbers, as other apps do, we could use your 2 factor authentication.

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  11. 311th ranked

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  12. mail sort

    It would be nice to have the option to permanently sort mail either always oldest or always newest. I like to read my oldest first, and if i delete or respond to a mail, my mail box always goes back to newest first.

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  13. your "help" is really stupid

    your "help" is really stupid. I searched about "how to attach an email to the one I'm composing". the first item i get back is about resetting passwords. The others aren't any better.

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  14. calendar

    The calendar print is so tiny you can't read it.

    Remove the prior and next month's views from the calendar print.

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  15. Pin My Calendar to Sidebar

    I want to be able to pin the calendar to the sidebar. Currently, if you select the calendar icon, the calendar view goes away every time you select a new email. This is incredibly aggravating. The user should be able to determine what view is most important to them without having to select it every time a different email is viewed.

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  16. After I reply to an email, it jumps back to one or two emails above the email I just replied to. It should go back to the email I just repli

    After I reply to an email, it jumps back to one or two emails above the email I just replied to. It should go back to the email I just replied to.

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  17. OUTGOING emails by either COMPOSE OR FORWARD must be able to appear in a POP UP BOX. FIX THIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    OUTGOING emails by either COMPOSE OR FORWARD OR REPLY must be able to appear in a POP UP BOX.
    FIX THIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    ALSO, Please allow the Cc: and Bcc: to appear on every outgoing email without having to click on it !!!!!!!! FIX THIS!!

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  18. open email in new window

    I think you made changes in your NEW AOL EMAIL so that people will buy a subscription.

    These changes are worst than what Microsoft does to us. Please do not FORCE us to conform to your stupid design.

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  19. Too much searching around for commands. Delete at the top. Send, reply at the bottom. Finally saw the print icon. Why are the controls no

    Too much searching around for commands. Why not place all command buttons at the top like Word? some are here, others are there. some are hidden

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  20. 2023•05•11 {Mail.AOL.co.UK} & Mail.AOL.com; §Settings ► E - Mail & Calendar._

    1. E - Mail displays 3 columns (From; Subject; Date); add options to customise sequence (Date; From; Subject) & widths (Date narrow; From narrow; Subject wide).
    2. Open E - Mail messages within the same browser session - window in a new tab.
    3. Customise Fonts (Times New Roman, Consolas, Terminal, etc.; Numerical versus Small | Medium | Large Sizes) for E - Mail (Read & Compose) & Calendar.
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