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AOL Mail Norrin



This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

1204 results found

  1. New format complicates my work.

    The new format is much more complicated when it comes to creating a contact list. Once the list is created I want to join lists and that too is difficult. I also, copy and paste the list then I can use it for Sign up genius or to send professional emails through Constant Contact. The
    new format will not allow my to copy and paste a list. I have to revert to Basic Mail but then other tools are not available. It is very frustrating and I am not sure what has been improved.

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  2. your news in 'TODAY ON AOL" are so stupid and shallow. A shame for culture and education.

    your news in 'TODAY ON AOL" are so stupid and shallow. A shame for culture and education. I by pass them wthput atempt t read them Yhey are just a nonseses news, irrelevamt, plainly stupid, not coming from any one who could be as stupid and shallow as them

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  3. Incomplete Titles for AOL News Articles - A Terrible Idea.

    AOL News does not now show full titles for most news articles. A terrible idea. I will not read any article where the title does not tell the content of the piece. Bad for AOL. Bad for advertisers that I hope are complaining big time.

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  4. Why did the automatic "bcc" option disappear so that every email I send automatically also sends to myself? This new version is TERRIBLE!!!

    Why did the automatic "bcc" option disappear so that every email I send automatically also sends to myself? This new version is TERRIBLE!!! Does AOL strive to make its developers justify their existence by making unneeded changes? Do you ever ask your customers what they want before you make these ridiculous changes? Your new versions are never better - only more confusing!

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  5. How do I email a bulk list? Change my senders name?

    I changed my senders name once, but can't figure out how to do it again. Also I can't find a way to email a bulk list.

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  6. exporting of distribution lists

    There used to be a way to export a certain distribution list but now that feature is gone. All you can do is export the entire contact list and that's not what is needed.

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  7. SECOND ARTHORIZATION NEEDED

    70 here! I would love to know why I have to prove who I am logging onto my puter every nite, same friggen time, nite after nite? Now, I have to lug around my phone to get a code. I do have some memory problems writing down passwords tho. Sorry that I DO NOT make this password as difficult as AOL would like, but most of the time I forget to write them down! This has been going on for a week, really irritates me. Seems like it is full time now.

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  8. Related Contacts Pop Up Window

    How can the Related Contacts Pop Up Window be removed?

    329th ranked

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  9. Support two phone numbers for 2nd factor authentication

    My wife and I share an aol email account. Your second factor authentication only supports one phone number for texting a code or 2 factor authentication. This of course won't work for us. If you supported use of two phone numbers, as other apps do, we could use your 2 factor authentication.

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  10. 329th ranked

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  11. mail sort

    It would be nice to have the option to permanently sort mail either always oldest or always newest. I like to read my oldest first, and if i delete or respond to a mail, my mail box always goes back to newest first.

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  12. calendar

    The calendar print is so tiny you can't read it.

    Remove the prior and next month's views from the calendar print.

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  13. Pin My Calendar to Sidebar

    I want to be able to pin the calendar to the sidebar. Currently, if you select the calendar icon, the calendar view goes away every time you select a new email. This is incredibly aggravating. The user should be able to determine what view is most important to them without having to select it every time a different email is viewed.

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  14. After I reply to an email, it jumps back to one or two emails above the email I just replied to. It should go back to the email I just repli

    After I reply to an email, it jumps back to one or two emails above the email I just replied to. It should go back to the email I just replied to.

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  15. Need to have more search/sort settings. It can't just have newest or oldest on top.

    Need to have more search/sort settings. It can't just have newest or oldest on top.

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  16. OUTGOING emails by either COMPOSE OR FORWARD must be able to appear in a POP UP BOX. FIX THIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    OUTGOING emails by either COMPOSE OR FORWARD OR REPLY must be able to appear in a POP UP BOX.
    FIX THIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    ALSO, Please allow the Cc: and Bcc: to appear on every outgoing email without having to click on it !!!!!!!! FIX THIS!!

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  17. open email in new window

    I think you made changes in your NEW AOL EMAIL so that people will buy a subscription.

    These changes are worst than what Microsoft does to us. Please do not FORCE us to conform to your stupid design.

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  18. return to original msg after replying

    In the new format, after replying to a message the original message goes into the OLD MAIL folder. I prefer returning to the original message and then moving it into another folder if I need to save for reference. Can't figure out how to return to the original message after I reply. Settings have some about Mark as Read - Immediately, 2 seconds, 5 seconds or Never but doesn't seem to work or can't figure out how that works. If anyone has an idea, let me know.

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  19. I will go back to the classic version. I cannot make the column as I want, having the delete set to the extreme right is very annoying

    Make the column moveable as it is with the classic version, very simple and easy to do , for now I do not see any improvment passing to the new version, thus I will stick to the classic one ...

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  20. Too much searching around for commands. Delete at the top. Send, reply at the bottom. Finally saw the print icon. Why are the controls no

    Too much searching around for commands. Why not place all command buttons at the top like Word? some are here, others are there. some are hidden

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