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AOL Mail Norrin



This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

1206 results found

  1. Change for the sake of change is frustrating.

    I don't like your new color schemes and I can't directly delete a mail without taking extra steps. Why do you have to change a system without adding any extra benefits. It just keeps your programmers busy. Maybe they should be let off.

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  2. 2023•05•11 {Mail.AOL.co.UK} & Mail.AOL.com; §Settings ► E - Mail & Calendar._

    1. E - Mail displays 3 columns (From; Subject; Date); add options to customise sequence (Date; From; Subject) & widths (Date narrow; From narrow; Subject wide).
    2. Open E - Mail messages within the same browser session - window in a new tab.
    3. Customise Fonts (Times New Roman, Consolas, Terminal, etc.; Numerical versus Small | Medium | Large Sizes) for E - Mail (Read & Compose) & Calendar.
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  3. new format - lost screen of emails prior to 7 days back

    I've lost previous emails that have not been addressed - only shows back 7 days on my screen. If i do a search for something particular it shows up - but I have no idea what emails are still sitting that I need to address because I can't see them!

    329th ranked

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  4. Opening an email should not default to an automatic reply. This alone is annoying enough to send me back to Classic.

    Provide an option when reading email to open email in Reply mode. Default should be to be able to open email in Read mode.

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  5. loud

    Please do not allow ads to loudly blast when we are trying to read our emails. How can we disable this "feature"?

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  6. how to remove a contact from unsubsribe list to active emai is

    Put in checks to move unsubscribe contact to active subscriber.

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    1 comment  ·  Admin →
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  7. rules

    enable the setting of rules that is easy to maintain and automatically filters where mail goes - just like outlook

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  8. I need to see more of my mesage while writing; if I add a cc box I can see almost nothing of what Iam writing. This is a deal breaker!

    I need to see more of my mesage while writing; if I add a cc box I can see almost nothing of what Iam writing. This is a deal breaker!

    329th ranked

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  9. NO I don't see what I am looking for

    How can I move a read email to a folder that I have created. Since the new update Jan 2023, when I open the "move" option, there are only a few folders listed in that area. WHY??? My folders that I created on the left hand side are still there THANK GOODNESS, with the old emails I had moved there before the update and I can still open them, but I cannot send a read email to the folder, they aren't listed anymore under "move". WHY?????? pls help! I still want this option and do NOT want any of my…

    329th ranked

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    1 comment  ·  Admin →
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  10. cc as a Standard Default Address Line Option

    Please add an option to have the CC address line appear by default.

    329th ranked

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  11. Delete Process is not Operating Correctly

    3) Old and New Ver problem, when someone is is replying to and email and selects a large block or all of the text to delete it. The entire file is deleted, one must go to Deleted files to recover it. It should never delete a file from within a file as just described.
    2) New version: The Reply anchor to an open file should be at the top or at the top and bottom. I get large files of multi-reply add on comments that are maintaining a legal dispute.
    3) Deleted and recovered files do not have a reply…

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  12. moving email to folder

    When I "move" an email to a folder, a copy stays in New Mail. If I delete the copy in New Mail it deletes it from the folder too! Please FIX THIS

    393rd ranked

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  13. sent here by tech support on x. Not receiving emails from certain senders.

    Since Mon 11/17, not receiving emails from some senders. Don't know all of them. The Athletic, gmail, optonline are a few. I have been told to have senders fill out senders.yahooinc.com. This seems unrealistic since how do I contact their IT department? I don't even know all the senders that have been affected. This was fine until Mon 11/17 when several legit emails showed up in spam. I marked them as not spam. Now many emails are not coming in at all - not to inbox, not to spam.Something happened to our account in last few days to cause some…

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  14. Ability to set recurring calendar entries

    Calendar is terrible for appointments--no ability to make recurring like Outlook provides

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  15. Stop the spying censorship in the messaging for stories.

    Stop the spying censorship in the messaging for stories.

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  16. Eliminate monogram-style initials before email addresses

    The circles with stylized initials before each email in lists and when sending emails is useless, takes up space, and makes it impossible to highlight and copy or delete email addresses from an email.

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  17. duck duck go

    Why isn't my duck duck go brower being used when I go on my aol account?

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  18. PLEASE End Ads with RAW MEAT/MEAT Of Any Kind -- MANY of Us R Vegan!!!!

    MORE ads/ideas of Flowers, Shrubbery, SAFE WATER TOOLS, SAFE AIR TOOLS, SAVE THE ENVIRONMENT, PLEASE.
    INABLITY TO RID THE PAGE OF MILLIONS OF ADS!!!!!

    393rd ranked

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  19. Informed Delivery again going to SPAM folder

    Received Informed Delivery in SPAM., again, Response from USPS after contacting them.
    It appears you or your email provider marked the Informed Delivery emails as SPAM. We requested from your email provider the removal of that designation.
    If you send even one USPS email to SPAM all subsequent emails will go to SPAM.
    You should start seeing emails with images in a few days.
    In the future you will need to reach out to your email provider for assistance. The program they use is for SPAM block is called MailGun. They have the capability to turn this on or off. …

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  20. I want to sort emails alphabetically. Easier to find things and to delete things. I used to be able to do this.

    I used to be able to delete emails that I saved in my inbox by sorting alphabetically. For instance, a notice from Fed Ex I might want to keep until after I received the package. Then it's forgotten and my inbox fills up with thousands of emails. At present I have to go down by date and it takes so much time. I could eliminate so many more emails if I could sort alphabetically like I used to. Your "improvements" are not always welcomed. Please let us sort alphabetically.

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