AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1424 results found
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NEW PROBLEM: Can't select and copy email addresses
I’ve been using AOL email for at least 20 years. The problem described below started happening about two months ago – maybe June or May of 2026. I have a Windows PC running Windows 11 Pro version 25H2.
BACKGROUND:
I send emails to groups of people. The first step is to put a list name in the BCC field. This populates the field with the email addresses that are in that list. This works fine.I then click into the BCC field (but not on an email address), hit CTRL+A and then CTRL+X to copy the email addresses into an…
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AOL not opening on my laptop today. Opens on Iphone. What's up with that?
AOL not opening on my laptop today. Opens on Iphone. What's up with that?
651st rankedHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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What is the monthly fee for?
You charge us the monthly fee, then we have to pay some geeks to tell us how to fix a problem. If it takes to long for the explanation and instructions, our conversation is broken into and the geek told to go faster. We're paying for something that has never cost before and they're timing it. AOL is becoming greedier and shabbier then wonders why they're losing their ????.
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2 factor authentication with WhatsApp
As a test, when I sign into my AOL account (at the two factor authentication step), I choose to receive a code through WhatsApp. Here is the thing : on the iPhone app, I receive the code without problem.
However, if I check WhatsApp on a computer at the address web.whatsapp.com, the code is not received. This happens all the time.
I don't know if it is an AOL bug or if the fault lies with the web version of WhatsApp .651st ranked -
window size
Make it easier to shrink the size of the AOL window. Right now the window fills the screen and I can't access the arrows that usually appear at the bottom right of the window/screen.
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Why can't I insert multiple images in mail anymore. I can still do it on my phone, just not on my computer.
Until recently I could insert up to about 10 images into an email, depending on size. I still can, but I have to put them in one at a time, which means going and finding them each time, instead of selecting a batch and putting them in with one click. Please give us that back! I can still put in multiple images on my phone, just not on my computer. Why?
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Capability to sort email filters.
Rather than manually searching for a particular filter from a list of email filters, I would value the capabilty of sorting filters to facilitate a search.
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replied email icon
There used to be an arrow that showed that you have replied to an email, this was really useful & would like you to put it back, or at least be able to have an option to have it
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I would like to stay with the New AOL Mail. Instead of the old email. Much better for this 75 old Senior.
I would like to stay with the New AOL Mail. Instead of the old email. Much better for this 75 year old Senior. Thank you Anna.
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Can't the old themes still be available?
Why did you take away my theme? I loved it! It was an Asian vibe with cherry blossoms or something similar. I was right in the middle of an email when you updated and WHAM it was gone! WTF? There aren't many themes available-- can't we still have the old ones as well as the new ones?
But thank you for bringing stationery back! It's one reason to stay with AOL.
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Make email messages Wrap to fit window
As it is, I must use bar to move far to right to see rest of lines. (They are not hidden by ad. or anything, just not in view.) Must move it right then left REPEATEDLY to read down through the email message.
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aol website is way sub-par and behind the times...fix the problem I am describing!!
YOU aol idiots and losers!!!!!!!!!!!!!!!! why aren't the pictures inserted in email DO NOT SHOW UP???????????
WHY CAN'T AOL BE AT LEAST HALF AS GOOD AS GMAIL??? FIX THIS PROBLEM RIGHT AWAY!!!!!!!!!651st ranked -
Quit making changes. Today our logo keeps disappearing and a large gap of white spade is there. We hate the stripes down the side of a forwa
Quit making changes. Today our logo keeps disappearing and a large gap of white spade is there instead. Very annoying. We still hate the stripes down the side of forwarded emails.
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Block or Filter News Feed
Please allow users to block or filter news feed which offers unwanted sites
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When I open AOLmail I get one of my folders, always the same one. I always have to click on New Mail to get my new mail. I go to settings an
When I open AOLmail I get one of my folders, always the same one. I always have to click on New Mail to get my new mail. I go to settings and make sure that I have chosen to open to my mail. Tell me how to fix this.
651st rankedHi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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WHERE is the Standard email setting????
Where is the standard email settings? I do not like when deleting multiple emails that it may check 100 than check 180 or more. I LIKE the standard setting for that.
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Bei AOL muss sich was ändern.
Ich schreibe Deutsch, ich brauche mehr als 8 Versuche mich anzumelden, jede Veränderung ist mühselig, gilt das gleiche, wie beim Anmelden, selbst das Feedback geben ist wie ein Kaugummi, der viel ist. Ich bin angemeldet und muss mich für das Feedback noch mal anmelden?
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ch finde das unmöglich, dass ich mich nicht mehr normal einloggen kann. Immer muss ich einen Code per Whatts App anfordern und eingeben. Das
Ich finde das unmöglich, dass ich mich nicht mehr normal einloggen kann. Immer muss ich einen Code per Whatts App anfordern und eingeben. Das ist lästig und kostet mich nur Zeit.
Wie geht es anders.
Schreiben Sie mir bitte auf Deutsch auf drhagen@aol.com651st ranked
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