AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1448 results found
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I just posted my idea below. AOL gives terrible instructions. I keep getting the quesetion, Do you want extra space but there's no way to
The new email format is AWFUL. It doesn't leave enough space to respond to emails. You have to go way down the page to answer and It's hard to find the area where you can send a reply. Whoever designed this new format did a disservice to AOL users. If it's weren't such a hassle to change to another server I'd leave AOL. Its email is terrible. I don't know why you even changed it in the 1st place. It is very user unfriendly.
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Email shouldn't be a hassle. AOL's attempt to get my nonexistent cellphone number is a pain in the butt.
I'm all for email security, but once reading your emails becomes a pain in the butt it's gone too far. AOL's security prompt's are clearly a way to get my nonexistent cellphone number - they tell you this in the fine print. Stop the phishing AOL. How about allowing up to 40 character passwords? AOL was my first email address and is still my main email address but if it becomes a pain in the butt I'll have to change to a non pain in the butt site.
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AoL draft needs allow send, change, after recently sent several of same topic to same destination.
Need fix problem which stops changes, saving, or sending draft of same topic, to same destination of several recently sent. Seems system mistakes as already sent, although changed.
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need to have the ability to change the size of the words
I need to be able to change the size of the letters/words so that I can read my emails. I have to print all my pages because I can't' see what it says. In settings thee is a place for it but I moved the button and it did absolutely nothing. There should be sizes there so that you can adjust the size easily.
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Hi, Is there a possibility for choosing the option where I receive notification when receiver opens it ?
Put in the option of a notification when receiver reads my email please.
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The new version is very very bad.It make things you never order to do! Please go back to the old version!!
It automatically marks emails as readed, although I never order to do that. When you mark it as new, it does not appear at once and I wonder, is it gone forever? After a while it appears suddenly...
That is not the way I want to handle important emails!!!695th ranked -
What happened to my dictionary? Suddenly every email is filled with red squiggly underlines indicating a word is mispelled. When it is cor
What happened to my dictionary? Suddenly every email is filled with red squiggly underlines indicating just about every word is mispelled. When it is correct. How do I fix this?
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Customer Service Tech is non existant unless you pay...
I just called for technical support and after what I thought was a great conversation with this customer service representative, she then proceeded to tell me the only way she could help me was with getting a paid service. I cant believe that. Im having a problem that is on AOL and I have to pay to have it rectified?! I've been using AOL for 20+ years and I've been adamant about staying with them but now I'll be leaving. This is a shame.
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Printing Options
You cannot print an individual email from AOL mail when it is part of a thread. The other emails encroach on the page you are trying to print. After seeking AOL advice, I was told to make a PDF and edit!!! Not good and wasting my time. Can you look into issue.
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Search function is close to useless
With classic aol I could find everything - search pulled up mails with a few words or person’s name. Now, if I don’t remember the email address, the exact name or the exact subject of an email I have received, I can’t find it. Have searched for emails I received or sent only 2 days ago and can easily spend more than 30 minutes trying to figure out which words will pull up the email. Sometimes I search using the name of a person I just wrote to and it does NOT show up. I have so many emails that…
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You dinigreated what was a very good product. The originator of this idea for change is out of touch with the user's needs.
I have used AOL for over 20 years, however, I hate the latest reiteration, and I am looking to change to another email service unless you can mitigate the current issues.
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Compose vs Send
These two buttons should have different colors. For me, at least, it's easy to mix the two up, and having Send on the bottom of the email screen is counterintuitive.
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i get stuck with the most recent email but can't reply to an earlier one in the thread- please assist - thank you
i get stuck with the most recent email but can't reply to an earlier one in the thread- please assist - thank you
695th rankedYou should be able to use the reply/fwd buttons at the bottom of each message to chose a specific message in a thread
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AOL is unreliable and difficult just to send a simple message. It feels like you want us to quit usingit.
Make AOL work. It really is unreliable.
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Previous content
Using aol mail online in iPhone (app loads way too slowly to use functionally) I can no longer see the rest of the thread. It says “show trimmed content” but nothing is there, and where is show preview content. I want to see the original message and can no longer do that.
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I am 88 years old and have had AOL for 30 yrs. I don't want anything but my free email. It is my only way to keep up with old friends and bi
I have old emails that are extremely important to me. I do not want to pay because I am 88 years old and on a limited budget. Surely you can allow me to keep this free email account! This account is like a diary to me and I know that many senior customers are as disappointed as
I am.695th ranked -
Moved emails stay in inbox
I “move” emails to a file folder yet they remain in my inbox. This just started happening two days ago. What’s the problem?
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download data
This account has been open since 1999. I goto download my data and there is nothing there? Where is my 20 plus years of data?
695th rankedHave you checked out https://help.aol.com/articles/download-your-email-from-aol-mail-with-imap?
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This new format impedes my ability to work!!
Can no longer create a list. Can't look back at an old email while creating a new one without the new one closing. Can't find or edit lists.
695th rankedFor instructions on how to create a list, try https://help.aol.com/articles/manage-distribution-lists-in-new-aol-mail
Have you tried to enable "Message tabs" under the Settings Menu in order to switch between views?
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