AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1423 results found
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negative comment notification
Members receive a "like" email notice when a member likes the posted comment. How about receiving an 'thumbs down' notice as well?
680th ranked -
Keep As New
It would be incredibly helpful if selecting "Keep As New" would make the email in the In Box stay BOLD. Also, why did I have to go back to find the email in my Deleted items and then move it back to the In Box?
680th ranked -
Include horizontal page breaks and icon to include pictures in email
I send out a newsletter to the remaining veterans and their families of a WWII unit. I dislike the changes made to the AOL software. Before I could access a horizontal page break to separate the articles I send out but cannot find access to that feature on this new software. In addition, there used to be an icon to incorporate photos but that option is not available either. The changes are very frustrating and do not serve my needs!
680th ranked -
when creating an email I can't see the contact suggestions even if the contacts he is trying to send an email with is on the contact list.
When creating an email I can't see the contact suggestions even if the contacts I am trying to send an email with is on the contact list.
680th ranked -
you combined my aol mail with my wife's - diffeerent name- different passwords- Different sexes!! DUH!! WIFE- HUSBAND!!!
you direct MY wife's name to my account--- I called AOL but you want to CHARGE US FOR YOUR MISTAKE!!!- nOW EVERYTIME I WANT TO GET INTO MY ACCOUNT- i HAVE TO CALL AND GET A CODE!! wE ARE NOT ONE PERSON-- WE EACH HAVE OUR OWN NAMES AND PASSWORDS!!!!! AND YOU WON'T FIX IT!! YOU WANT TO CHARGE US - SO I CALLED THE pay PEOPLE AND THEY SAY THEY DON'T FIX THAT- AOL DOES. WHAT???????????????????????
680th ranked -
Email Search
Please, when searching for emails sent to an individual, ensure those emails also show up. Presently, you only show emails the person sent to the AOL subscriber. You do not show emails the subscriber sent to the individual.
680th ranked -
Email Search needs improvement
When searching for emails I send to someone (janedoe@aol.com) it will not show. It will only show emails janedoe sent. Pls allow the search to also show emails I (the aol subscriber) sent to her as well.
680th ranked -
Offer basic customer support for free or provide accurate info. in aol help.
Not requiring a paid account to answer a simple question like how to delete a contact. AOL's online help is of no help - there is no More option icon so I can then delete the contact.. Ive decided to go with another email account when I get a new computer and move to another state. All I need is simple email - nothing else. While your lifelock and other services could be usefull, why would I stay with AOL if this is how you 'help' your customers.
680th ranked -
I want to know how many emails I have. Why did you take that away? There was NOTHING wrong with the other format.
Return the number of emails we have posted above the messages.
680th ranked -
How to read two emails on same screen???
Sometimes you need to have two emails (or more) on screen to sort out something. Seems the layering of emails is with AOL Gold older versions. (it's been at least 1-2 yrs)
Is there a setting for this? Can't locate it. Thanks.680th ranked -
colors
COLORS suck!! So many people have commented about this. Why haven't you done something??? Please improve the colors by offering standard normal deep colors.
680th ranked -
pg down/pg up buttons
Please let the "Page Down" and "Page Up" buttons refer to the e-mail I am currently reading, not to the list of e-mails. But if it has to be in the list of e-mails for some people, don't add it to a never-ending list of features. This is because one fewer feature is worth more than convenience. Nice talking to you. P.S. Forums suck!
680th ranked -
10/12/23 ARRGH! GRRR! AOL says I can now customize default settings in Writing Email. INSTRUCTIONS R WORTHLESS
OMG AOL! Get it together! You emailed me that I can now customize default settings for writng emails - Well the instructions given are WORTHLESS! The preview is for Signature only which I don't ever use anyway. I see no change whatsoever in the body of the email. THAT'S what I want customized default settings for!
680th ranked -
why do we need an earthquake?
on the start page before going to mail the image shakes - bas idea
680th ranked -
680th ranked
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can't get to inbox with one click
Glitch AGAIN! I can't just click on my inbox to get mail - I get an error message. After the error message, I have to click the inbox and it will take me to my mail. This periodically happens. Very frustrating. AOL is no longer the same.
Page not available
The requested page is not available on Mail.
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Go to Inbox680th ranked -
HOW ABOUT THE CALENDAR?
HOW do you get the calendar to put up a reminder every month?
680th ranked -
NEW EMAIL AGAIN SEARCH PROCESS TOO MANY STEPS!!!!!
CORRECT THE SEARCH PROCESS
TOO MANY STEPS!!!!!!680th ranked -
Show attachments at the top as before. Also unread emails are disappearing by itself into old mail folder. Fix this.
Unread emails are being put into old mail folder after a few days. Why is this? Please fix this problem. Also I do not like attachments showing up at the bottom of the email. I want them at the top as it used to be. If the email has long threads, I have to scroll down all the way to the bottom to verify attachment. This is just plain stupid. Please fix this as well.
680th ranked -
Please FIX the black side bar in emails. I CAN`T scroll down to read important content because the black bar disappears or turn everything
Please fix the black side bar to stay visible in my emails. It disappears and I cannot scroll down to read important information in my emails. This has been a terrible change in AOL mail. Aren`t you listening?????
This has been a major complaint for months now.680th ranked
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