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AOL Mail Norrin



This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

1472 results found

  1. Basic Version Access

    Please allow access to the classic version. I used to be able to switch back and forth. Now, you're purposely not making it available. And I hate this version. I can't "see" my email. It's too much clutter. I preferred the page by page format. It can't be much of a hassle to allow users who want to use that version access.

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  2. 996th ranked

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  3. Worst , most incompetent, bug-ridden piece of garbage.

    Worst , most incompetent, bug-ridden piece of junk, Back to gmail.

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  4. Please allow deletion of folders I'm not using that you have placed in your update.

    Allow deletion of folders you placed in your update that I don't use.

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  5. your authoritive verication process SUCKS. It takes 2 tries to ket a code meaning I have to wait a minute before I can sign in

    Any other email company does not have such a difficult process to sign in. GET RIDE OF IT!

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  6. 996th ranked

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  7. Where does one get help. I don't have a FB account.. No help, response on 'X:" I hate this company.,

    Where does one get help? I don't have a FB account.. No help, response on 'X:" I hate this company. Blocking everything from USPS. USPS states problem in with AOL. Many users reporting same issue., Piece of trash. Noi other email service has these issues!

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  8. aol panel on email screen

    PLEASE DELETE THE ANNOYING AOL PANEL ON THE SIDE OF MY EMAIL AS I AM UNABLE TO SEE THE WHOLE EMAIL

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  9. no e mail summaries Just a simple reply option.

    I do not want e mail summaries I just want to reply. Simple reply please.

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  10. Make it easier to correct a recipient's e-mail address

    Make it easier for users to correct a recipient's e-mail address when composing a message. I don't appreciate having to click on the x to delete the address, then start over and hopefully type it without any errors. It's time-consuming and irritating.

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  11. The order of the emails in the inbox is out of order

    In the new mail folder the 1st email is from yesterday, the 2nd one is from today, the next ones are from yesterday and then after them it shows some today's email again and the error continues and ocurrs on all the folders. if i click on sort by old to new it sorts them out correctly today, yestreday and then by the date and then if I move it back to sort from new to old it gets out of order again. The error ocurrs on Windows PC using edge and chrome and also on my smartphone using aol's…

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  12. Petit-etre pourrai annuler chez AOL et recommencer une appilication saine

    Depuis de très nombeuse années je n'ai été (concecté) CONNECTE qu'a A.O.L. Francais et tout a toujours été parfait;
    Pourquoi AOL, ne marche plus et je suis obligé de faire des centaines opérations qui ne fonctioonent pas.,
    Avant avant toutes les actions fonctionnaiet impécables
    Où il est le bon temps d'avant ??? et surtout que faire pour m'en sortir ???
    Merci beaucoup pour votre aide précieuse.
    Jean MASSAT.

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    Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!


  13. blocking tracking from usps - not blocked by me!! FIX THIS!!

    AOL blocking tracking from usps - not blocked by me!! FIX THIS!!

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  14. Add “Forward as Attachment” / “Attach Message” to AOL Mail Web

    Please add a native “Forward as Attachment” / “Attach Message” feature to AOL Mail on the web as soon as possible.

    This option should work in AOL Mail across supported web browsers, including Vivaldi, Chrome, Edge, Firefox, and other browsers, rather than being limited to a particular desktop application or browser.

    Currently, AOL Mail’s normal Forward button inserts the original message inline into the new message. The More menu also does not provide a “Forward as Attachment” or “Attach Message” option.

    Please allow users to forward an existing email as its original MIME/RFC 822 message attachment (for example, message/rfc822 or…

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  15. Provide a chat option

    Provide users the option to chat directly with staff instead of directing them to send a message through social media, the AOL help page or make a phone call.

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  16. Don't save e-mail addresses

    Don't automatically save the e-mail address of the recipient(s) after I send a message. I don't appreciate it showing up later as a contact auto suggestion and clicking on x to remove it, especially if I only send a message to that address once.

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  17. Show all contacts

    Don't show phrases like "^ 3 more" if there are more than 4 addresses listed for a particular letter. Just show all of them. It's a hassle clicking on ^ every time I'd like to send a message to a contact not displayed.

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  18. Bring back the option to show cc/bcc

    Bring back the option to always show cc/bcc when composing a message. I don't want to click on cc or bcc every time I'd like to use it.

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  19. why are my emails to myself not going thru im trying to send a picture and it shows sent but doesnt show up in my inbox

    why are my emails nt coming thru to myself i have a picture of something i need to save

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  20. I cannot receive mail from certain companies! Why not?

    I get SPAM mail from a million places. Why can't I receive emails from companies that I have requested they email me?

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AOL Mail Norrin

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