AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
375 results found
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Colors? Fonts?
What happened to pre-setting a text color? Or options for fonts? This is not better, not if I have to make selections each time I go to compose a new e-mail. Change can be good, but not when you lose options instead of gaining new ones.
Hi there. To set your default composing font, please go to Settings (gear icon)>More Settings>Writing email>Default rich-text font>select from the drop downs the type of font you prefer and the font size. If you need help navigating the New AOL Mail, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Im a paying subscriber and shouldn't be subjected to paying adds, Why is AOL, keeps asking me to subscribe to add free?
Paying subscriber are paying for add free already. No Adds!
Hi there! We are sorry about the inconvenience. Our suggestion would be PM us on Facebook on AOL Customer Care or on X.com on @AOLCustomerSupport and provide us with the email address in question so that we can double check it.
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Hate sign in process
Lately you ask for a text code but thats not good enough, then you need an email code too!! Why do I even have a password if its no good?
This is too much when checking my mail multiple times a day!!!!!Hi there! We are sorry to hear about this. Most probably you have a 2-step verification enabled on your account. Although deactivating the 2-step verification might solve this issue we would recommend you to keep it for security purposes. If you have any other questions or concerns regarding this process we would suggest you to reach out to us on help.aol.com. Thank you for reaching out to us!
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I have now noticed 4 emails from 3 different senders that have gone straight to "Recently Deleted" without ever appearing in "New Mail"
I have now noticed 4 emails from 3 different senders that have gone straight to "Recently Deleted" without ever appearing in "New Mail". I stumbled onto this while on the phone with a sender awaiting their email. I suspect this is part of a platform update that has gone wrong. This is no good and needs to be fixed!!!
Hi there! We are sorry about the issue that you are encountering. Our suggestion would be to access our help site on: https://help.aol.com/articles/use-filters-to-sort-and-organize-messages-in-aol-mail and double check if you don't have any active filters present on your account that may send your mails in trash. If the issue persists feel free to get in touch with us by tapping on the "Contact Us" button.
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can't receive email from existing contacts including my office
Recently emails from my trusted existing contacts are missing, most importantly, from my work email. Other aol users have the same issue. Please fix! Rather urgent.
There is an authentication error on your senders end, we recommend authenticating using DKIM. We have this article from Microsoft; https://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/email-authentication-dkim-configure?view=o365-worldwide or you can contact them (Microsoft) directly for assistance.
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E-mail incompatibility with Microsoft
My husband uses Outlook and cannot change it, company rules. I have been using AOL for more than 45 years. As of 3 days ago I have not been able to receive email from my husband and that mail is critical to my business. your tech help and read then what Outlook says as to why mail did not go through. I was talking to the wall! I pay a premium with AOL, need help, dont get it????
There is an authentication error on your senders end, we recommend authenticating using DKIM. We have this article from Microsoft; https://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/email-authentication-dkim-configure?view=o365-worldwide or you can contact them (Microsoft) directly for assistance.
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control spam at domain level 02
I HAVE ALREADY POSTED,AND YOU HAVE REPLIED, AS BELOW
BEGINS
control spam at domain level
Currently it seems only a full email address can be blocked. I would like to control / block at the DOMAIN level. Which would make it harder for my present main spammer = @ofefrsdtops.net to reach me, with ethe numerous mailboxes they use on the same Domain.
811th
ranked
ASBeesley . shared this idea · Aug 24, 2024 · Delete…
Responded · AdminAOL Product Support (Admin, AOL) responded · Aug 26, 2024Hi there! We would like to take a look at this inconvenience. Could…
Thank you for the feedback, at this time we only have the ability to block the email address. However if the email has reoccurring language a filter may be best. You can find additional information in here https://help.aol.com/articles/use-filters-to-sort-and-organize-messages-in-aol-mail
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Old mail
GIVE US BACK OUR OLD MAIL. I CAN'T FIND THEM!!!
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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MISSING CONTACTS
WHERE THE HELLLL ARE ALL OF MY CONTACTS, AND HOW DO I ADD A NEW ONE SO YOU SONS OF BEYOTCHES QUIT THROWING ALL MY MAIL INTO THE DAYUMMM SPAM FOLDER?????
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.
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PLEASE ADD BACK FEATURE TO RIGHT-CLICK FIND ALL FROM SENDER
PLEASE ADD BACK FEATURE TO RIGHT-CLICK FIND ALL FROM SENDER. WHY WOULD YOU REMOVE THIS? I USED IT EVERYDAY!
Hello there. To see the search by sender option, you now need to hover over the sender and you should see a magnifying glass on the right side of it. Click on it to search. If you need additional help navigating the New AOL Mail, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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not receiving email from specific addresses
My elderly not tech savvy mother has not been getting any email from two specific addresses -- USPS Informed Delivery and Buildinglink.com. She relies on thesse two addresses to keep up with bills and apartment builiding announcements. She hasn't been receiving any of these important emals since the beginning of Sept. They originally were being sent to her spam folder, which I had to mark as "not spam" several times since she is not sharp enough to figure this out for herself. Even though I have made sure that both of these addresses have been added to her contacts she…
Hi there! Our suggestion would be get in contact with the sender and ask him/her to fill in an ticket on senders.yahooinc.com and provided the info needed. This will allow our colleagues to take a look at the issue.
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Pasting links
I want to be able to post a link withOUT it automatically embedding and adding a video thumbnail. This might be THE MOST obnoxious change you guys have made to this new AOL. The whole thing is terrible, and I STILL have to reduce the window size in order to see the body text if I cc anyone in an e-mail. Seriously, this whole readjustment is a total piece of sh...arbage.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://x.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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Contact list editing
Contact list will not accept new items. Could only add one person then it quit working
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.
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Verifying my email
STOP the Stupid. You verify my email every day. STOP IT,
Hi there! We are sorry to hear you're having trouble. For the best support available you can reach us on help.aol.com.
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i accidently deleted an email in my spam folder. anyway to get it back?
I need an email i accidently deleted from spam folder. anyway to get it back?
Hi there! We are sorry for issue that you are encountering. You many be able to get in touch with our technical support by accessing help.aol.com where you may find more info regarding the situation and there is also a "Contact Us" button to get in touch with our on call support if you are in a supported area.
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block sender missing
Block sender option is not available all the time when clicking on "more"
Hi there. If the limit of 1000 senders has been reached, the option to block new ones will no longer be available. Yu can check this list, by going to Settings>More Settings>Security and privacy.
As a tip, the block feature is best used for people, not spam, since spammers can use spoofed accounts. Meaning what you see might not be the actual sender address. The more often you mark these emails as Spam, the more you train your personal mail filter to recognize them as unwanted. If you need additional assistance, please contact us at help.aol.com
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Suddenly my choices for the type disappeared and I hate no longer being able to choose a larger or bolder size. And then the emoticans als
Bring back the ability to choose the size, style, and boldness of the type, and emoticans! It is so frustrating to have things I use a lot suddenly disappear from choice!
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://x.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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Can't force mail that goes to spam to go to inbox
Such a ridiculously easy concept in theory, don't know why aol makes it impossible. I have an online form where people offer me work - this now goes to the spam folder. Now, I tried to set it up so that every time the phrase "new submission" is in the subject of an email, it goes to my inbox. But it only lets me select "deleted items" or "archived items" as the target. If I type in "Inbox" manually, it tells me "Inbox" doesn't exist! So I have no way of my emails that I want going to my inbox,…
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://twitter.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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turn off fingerprint face recognition during login
turn off fingerprint face recognition during login
Hi there. Please refer to this article to see how to turn off biometric authenticators: https://help.aol.com/articles/use-face-fingerprint-or-pin-to-sign-in-to-aol
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