Skip to content

AOL Desktop Gold


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.

Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

1420 results found

  1. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Keeps telling me my password and verification code are invalid

    It keeps telling me that both password and code are invalid. Too, why isn't the verification code sent to my e address instead of Mary Nell's e address. She's in Colorado, I'm in Scottsdale, Arizona ?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. The "News (12)" link takes us to news, but only 7 posts, not 12. Where are the other 5?

    Why are posts missing? News (12) shows there are 12 posts on the subject of News, yet 5 are missing, including mine. I saw it earlier but 10 minutes later, it isn't there. Where are these missing posts?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  News  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. I can't search nothing on AOL and it keeps saying oops number 118?

    What can I do? Can't search anything on AOL. Error 118 comes up.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Browser  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Trash folder is missing from my Mail Folders list. How do I get it in the list?

    Trash folder is missing from my Mail Folders list. How do I get it in the list?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. AOL fix the dam e-mail

    fix the e-mail so I can get. Getting ready to cancel AOL. It is getting sorrier by the minute

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Email will not allow a save on my PC. Have to exit and bring up AOL again.

    Email will not allow a save on my PC. Have to exit and bring up AOL again. Many other AOL buts; thinking of dropping it for another Email service.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Trash my emails and now I cannot get my new mail! Happening too many times! What am I paying for? I pay for AOL GOLD and cannot use it!

    On your supposed support page, their is a spot that says, email to contact AOL support but there is NO way to access it! Cannot open any new emails! Paying for AOL GOLD for what?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. every time I send a email it creates a draft

    Every time I send out a email, it creates a draft, saying no sender, no subject

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Mail  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. My entire address book has disappeared----need to recover---what caused this?????????

    My entire address book has disappeared---need to recover---what caused this?????
    called 1-888-265-3733--- will not connect after pressing 1 as instructed--then it hangs up--how rude.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Email Unavailable

    The ONLY reason I keep a subscription to AOL Desktop Gold is to have access to my email in case something goes wrong with the way I usually access my email, through my AOL account through Google Chrome. For the past hour I've been unable to get my email either way, you are not responding to Chat, and I've been on the phone awaiting for help and getting none. What am I paying for? What good in my Gold account if its useless in an emergency and your staff is unavailable to assist?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Why am I being told by a number of my accounts that AOL security in inadequate to log on?

    I am unable to log on to at least 4 of my credit card accounts and a public college account - I keep getting told when I call that AOL's system is not up to security standards; I am having to use my IE browser and I get right into the accounts w/the same password I tried on AOL!.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Wouldn't it be swell if AOL could allow you to sign on with the first try, deliver a non-blank welcome screen and show mail folders?

    Wouldn't it be swell if AOL could allow you to sign on with the first try, deliver a non-blank welcome screen and show mail folders?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Browser  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Webcam

    AOL is requesting access to my webcam about every two hours. This is an invasion of privacy, and I have blocked all such requests in the future. What have you been doing with my image and sound????? And to think that I PAY for this???? You're going to lose a 30-year user to another service pretty soon....

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. windows update took away my aol gold and I pay for my aol account.

    Windows update took away my AOL GOLD account and I am trying to get it back. I have paid AOL for years and I want to know why this happened. Please let me know AOL.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Account  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

AOL Desktop Gold

Categories

Feedback and Knowledge Base