AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Icons on Toolbar MISSING

    Icons on Toolbar MISSING

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    1 comment  ·  Toolbar  ·  Flag idea as inappropriate…  ·  Admin →

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  2. I pay for gold and your service ***

    Trying to solve my mail problem for 1 week and getting no help

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  3. When right clicking on an image - NO Copy Image?

    When using Chrome Browser, a right click on an image - allows COPY IMAGE. and the image can be pasted elsewhere.

    When using AOL Desktop Browser, a right click on an image only has SAVE IMAGE -- No Copy!! Means I have to save, then (hopefully) IMPORT ..

    Are you recommending to not use AOL Browser, Use Chrome?

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  4. AOL Starts From Scratch Each Day

    Since AOL Gold installed an update on 12/15/20, AOL is so much harder to use. All the info I input in a day is gone after I turn off my computer at night. The next day my Favorites from the Toolbar are gone, my Favorite Places list is gone (many items on it I've saved for years), and I have to log in with ID and Password each time despite indicating I want them both saved and automatically inserted. What's going on? The Toolbar favorites and places are very important to me... One of the main reasons I've stayed with…

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  5. Aol is not saving new contacts in my address book It saves it on the screen but as soon as i leave the window and return its gone help!

    Aol is not saving new contacts in my address book It saves it on the screen but as soon as i leave the window and return its gone help!

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    0 comments  ·  Address Book  ·  Flag idea as inappropriate…  ·  Admin →

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  6. mail screen clutter

    When I read and close an e-mail, I have to close out of mail completely and get back in to read another e-mail. If I don't, although the e-mail I'm closing does go away, it is replaced by solid blue covering the rest of the mailbox. THIS DOES NOT HAPPEN WITH MY GOOGLE MAIL ACCOUNT or any other application.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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  7. password save

    AOL gold does not prompt me to save usernames and passwords, even though I have selected that function. I do not know how to fix this. I am trying to do it on my Craigslist account. Google chrome saves the username and password. Because of the ease of going to websites on Chrome, I have to have 2 browsers open all the time.

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  8. AOL Desktop's Background picture flashing off and on

    I reported this as a "bug" the other day but it's still happening so I figured I'd try this. Whenever I delete or move emails, my AOL downloaded home screen picture flashes black and then comes back on. It sometimes happens too when I use the browser and change sites I am looking at. It doesn't happen on other browsers on my laptop, just AOL Desktop Gold. Don't know if anyone else is experiencing this or not but it's been doing this for several days now.

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  9. Why can I only see a limited number of the emails in my inbox?

    Desktop Gold will only let me view a very limited number of new and old emails, though I have many more. I have to go to Google and aol.com to read and deal with the rest. This is annoying, as I am paying a monthly fee for more convenience and help.

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  11. Big Graphic change in Email

    As a member of several graphic groups, we have always been able to see all graphics included in the email. Now all of a sudden you have completely changed it. As usual without a warning or explanation, you are making us work much harder and take extra steps!!! Why is it that it appears to be your goal to take all the good and popular things we've enjoyed for years away and make things so difficult..... WHY???
    can't you return the way we showed our graphics just a week ago??

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    2 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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  12. cannot pull up! Flashes on and flashes off!

    I cannot connect! Says invalidate program!

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  13. Windows 10 was updated and AOL doesn't display favorites in toolbar or save sites passwords.

    Are you doing anything to solve this this problem? I have to continue to re-boot 3 or 4 times until I get all my favorites back in the toolbar but I still loose my signed in passwords no matter what. And when I switch screen names my favorites are gone under that screen name. You can contact me under either of my screen names. Or will you ignore me as you've been doing? posted 12/2/2020

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    0 comments  ·  Favorites  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Need a way to move mail back to the original Sent Folder. I moved emails by mistake and can't put them back

    Can't put emails back in the sent folder that I accidentally moved to other folder.

    ALSO, I can't move between folders New to Old and Sent.
    Keeps getting jammed. What did you do in your latest update? Something that ruined by AOL Gold?

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  15. welcome page articles

    AOL, HELLO.......i CAN NO LONGER CLICK ON AN article in the welcome page and read it before proceeding .....I enjoyed doing that for years,......What happened..??????

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  16. CODE:ET 5012 SERIOUSLY?

    WHAT THE **** IS THIS CODE? ALL I'M TRYING TO DO IS DELETE MAIL FROM MY MAILBOX AND THIS IS THE ERROR CODE SHOWING. WHAT IS THIS CODE ALL ABOUT? THE FACT THAT AOL SUCKS AND BLOWS AND JUST DOESN'T WORK AT ALL BUT WILL TAKE ALL OUR MONEY ANYWAY? YEAH. FIX THE **** THATS GOING ON FOR THE PAST WEEK, NOT JUST A DAY OR TWO, BUT GOING ON FOR A WEEK.

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  17. Stop and Think

    Don't fix things unless you can make them better and not create work for your subscribers. Grrr Something happened on AOL Gold, etc. that has screwed up all of my passwords: bank, Facebook, AOL. I am so irritated.

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  18. WHY is most of my mail going directly to the deleted file ??

    why is a lot of my mail going directly to the deleted file I have been with AOL since 1995 and getting very disappointed with AOL

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    4 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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  19. We're glad you're here

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  20. Database cleaning?

    why am I getting this garbage of "database is cleaning up files..." and after this runs, clickable links don't work in emails, my computer is so **** slow its unreal. It was bad before you started once again reinventing the wheel and screwing things up. Stop with this ******** already. We pay for your services and you do nothing but jack things up. Stop with the database ****.

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