AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1420 results found
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Why is everything I open locked in the header so I can't forward it? Annoying !!
Why is everything I open locked in the header so I can't forward it? Very annoying.
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733
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Email group lists get corrupted
It is distressing and annoying to find that my email groups get scrambled with contacts moving to a different group or disappearing entirely. Your Gold is rusting!
Unfortunately, the experience you’ve reported isn’t something we can help with through this forum.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone." -
go back to old address book and address card. not an improvement...like most of Gold
Why did Gold alpha my phone numbers in the phone book? Stupid. Now when I open the phone book, I see name, email addr and their FAX! Who wants to see the FAX# as the primary - nobody. Gold has rearranged my contact #s by alpha which puts Fax first and work last. that is Stupid. Now I have to redo hundreds of contacts thanks to Gold. AND everytime I 'save' the corrected contact info - the phonebook automatically refreshes to the top of the contact list - AAA. Why not just save my corrections and keep the phone book…
Let me put you in touch with one of our technicians to check if they can help you out. Please call at 1-888-265-3733
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Hate this "new" way of providing feedback -- your upgrade ****
Unable to drag & drop from Favorites into the signature (i.e. Follow me on Twitter - with link already attached). Adding pictures used to be simple - now I have to search for and then copy/paste from another area. AND, after painstakingly creating a signature, and using it many times . . . TODAY, one signature disappeared to be the signature from another saved signature. NOT HAPPY Trying to WORK here!
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at 1-888-265-3733
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issues i can not manage my folder drop down light in color wont let me open new folder this just wrong our gold ****
fix it u shouldn't make us pay for this ****
Let me put you in touch with one of our technicians to check if they can help you out. Please call at
1-888-265-3733 -
Saving Favorites on a DVD
Favorites –
I saved My Favorites to a DVD. When I click on it on my DVD, it will not open. So, I don’t know if my listings are correct. Please fix.
Jerry
1/1018Let me put you in touch with one of our technicians to check if they can help you out. Please call at 1-888-265-3733
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I cannot access my account to manage billing, what is going on?
I cannot access my account to see billing, only manage benifits what to do?
No need to worry, our Billing Department can help you out. Please call us at 1-888-265-3733
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I send several "unidentified sender" e-mails at a time that's blocked from sending.
I can't access the url that let's me take the security test. That has to change.
Let me put you in touch with a technician to see exactly what’s causing this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone."
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Who can I call in the USA?
I need a phone number to speak to someone in USA!!!!!
Tired of calling the Phillipines!!
They can't help!!!We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone. Keep in mind that you will be redirected to the first available agent.
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You can start by answering your phones. I've been on hold now for 21 min.to Tech. Have problems with Comp check up. Pay for it and it will n
You can start by answering your phones. I've been on hold for 23 min. now trying to get Tech support.
We apologize for the long hold time you experienced. Your feedback is valuable to us, as we strive to continually improve our user experience.
For comprehensive AOL Computer Checkup online help, check out our help article: https://help.aol.com/articles/aol-computer-checkup-features-and-benefits or contact technical support at 1-888-847-3541.
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Every two months my mail get deleted from new mail back for 2 months, how can I prevent this from happening ?
why does 2 months of my read email get deleted from my mail.
Aol will delete 2 months of my mail every few months ? -
my aol desappeared from my computer
unable to get it back. what is happening?
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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aol.uservoice.com
FIX UR STUPID.......PRIVACY DASHBOARD........U :" THIEFS" !!!!!!!!!!!!!!!!!!!!!!!!!!! PRIVACY MEANS PRIVACY & NOT THAT U & VERIZON HAVE THE RIGHT TO SELL IT !!!!!!!!!!!!!!!!!!!!!!!!!!! AOL IS NOTHING THE LYING TRASH ANYMORE !!!!!!!!!!!!!!!!!!!!!!!! "STEVE CASE" NEVER SHOULD HAD SOLD IT !!!!!!!!!!!!!!!!!!!!!!!!! U CROOKS,LIARS & THIEFS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
We have a dedicated team to address this type of inquiry. Use the steps below to contact a specialist:
Go to our Privacy Policy and select your country: https://www.verizonmedia.com/policies/xw/en/verizonmedia/privacy/intl/index.html
Scroll down to the bottom and complete the Privacy Form. -
AOL SUPPORT
I PAY 4 AOL.....NEEDED A TECH TO HELP ME WITH DOWNLOADING AOL TO A NEW COMPUTER BUT THEY DON'T ANSWER THE PHONE.....FORGOT THE PASSWORD & COULDN'T GET ANY HELP WITH THAT !!!!!!!!!!!!!!!!!!!!!! WHAT IN THE **** DO WE PAY U FOR ??????????????????????????????
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733
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Thank you for yet ANOTHER unwanted shortcut on my desktop
Every few days, your stinky program puts a shortcut to AOL on my desktop, DESPITE the facts that THERE IS ONE THERE ALREADY. Nor did I WANT or even try to get a second shortcut. You are making changes to my computer WITHOUT AUTHORIZATION which I wouldn't give you because you people can't do anything correctly, other than **** off your long standing customers with your absolute garbage changes to what was once a **** good program.
You folks really suck.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call at
1-888-265-3733. -
EMBEDDED IMAGES
WHY DO U CALL AOL: GOLD ?????? THERES NOTHING GOLD ABOUT IT !!!!!!!!!!!!!!!!! NO EMBEDDED IMAGES SHOW UP.........AOL IS NOT RESPONDING,AOL COULD'NT SEND MAIL BECAUSE OF ERROR............CLICK ON IT AGAIN & THE MAIL DOES SEND !!!!!!!!!!! ARE U ALL NORMAL @ AOL ????????????? I HAVE BEEN WITH AOL SINCE THE DAY "STEVE CASE" HAD OWNED IT !!!!!!!!!!!! THIS IS OUTRAGEOUS HOW U TREAT US & MAKE US PSY FOR NOTHING !!!!!!!!!!!!!!!!!!!!!!!!! LETS SEE IF U POST MY COMMENTS OR BAN THEM AGAIN ??????????????? TRUTH HURTS DOESN'T IT
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Cannot send mail to addresses @cox.net, Why???
Why can I not all of a sudden send email to addresses @cox.net?? Have I set something wrong? Is cox.net rejecting mail??
Let me put you in touch with one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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AOL assigned wrong are code to me and it causes problems
My zip is 11235 and AOL has me listed as 11229. This is causing multiple problems across the web including the weather, shipping charge quotes from online stores, delivery dates, and more. Please tell me how to fix this.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Please bring back the dial-up backup feature.
When an Internet connection such as AT&T Fiber experiences trouble, dial-up backup saves the day.
The AOL Desktop Gold requires a Broadband connection, but you can still use your AOL Dial-up through the AOL Dialer and AOL Shield browser. To set up your AOL Dialer and AOL Shield for Dial-up Access, please call us at 1-800-827-6364, and one our tech agents will be able to help.
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