AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Now your Dow Jones page is not working! AOL is no longer good for anything.

    https://www.aol.com/finance/?icid=aolclient_toolbar_finance

    Not working. Numbers have not changed all day. What do you have planned to assault us with next? AOL is no longer good for anything.

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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Unfortunately, this does not sound like something we can help with through this forum, however, we do have several different options for you to contact a Technical Support agent who would be glad to assist you. Please reach out to them through one of these methods:

    - By Email at aolfinance-support@sigfig.com
    - By Phone at 1-(855) 267-6269 (8am to 8pm EST, Mon-Fri only).

  2. it takes a longer than usual time for emails with an attachment to be sent

    Graphics pasted into the write mail are no longer are visible when the email is sent. All you get are empty boxes. This is not good.

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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  3. AOL Desktop not detecting Flash player correctly.

    My default browser is Firefox and it is using the most recent version of the Flashplayer plugin. I have to use Firefox because Chrome, and Edge are not HIPPA compliant.

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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. I can't send pictures in emails

    When trying to send pictures in email they go into cyber space and won't send. After 5 minutes you give up and try to close it and it said WRITE MAIL HAS CHANGED DO YOU WANT TO SAVE IT? When you check yes there is nothing in the draft box. WHATS GOING ON HERE! I need this to work this is my business to send pictures either fix it or give me the old version back I had no problems with that.

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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. The address book can't be corrected and saved

    The only way to correct the address book is to delete the name entirely and enter the corrected version and details as a new name. Correcting an address or details and SAVE, does not work when opening AOL the next time. Please fix this.

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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Make email work, more than about half the time.

    Fix the bugs. About half the time when I try to send or save an email, I get a message that I should "try again in about 5 minutes." That is unacceptable.

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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at 1-888-265-3733.

  7. You can improve your "loading mail", "sending mail"

    cannot load or send mail. cant sign on.

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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. You could install a different or updated browser!!!

    AOL Gold will not allow me to download any forms from my Military Retired Pay site (Defense Finance and Accounting Agency). When I use Microsoft Edge or I/E 11 I have no problem. IT SURE WOULD BE NICE TO HAVE A BROWSER IN AOL THAT WOULD DO EVERYTHING, like you had before in 9.8.2

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at 1-888-265-3733

  11. AOL Desktop Gold is HORRIBLE

    Please get rid of AOL Desktop Gold. It is horrible for Email. I have nothing but daily problems now with my email. I have been a paying customer of AOL for 25 years now. I have never had email problems until you started AOL GOLD. Now, its almost a daily issue. Today, all of my unread emails and emails that I have saved as unread are GONE....can't get to them no what how hard I try. The most current emails that show up in my inbox are from July. Emails that came in from the past several days that I…

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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
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  13. Videos in your news stories do not play !

    When I try to see your news stories, 3 out of 4 times, I get a blank, black (or white) screen with no video, no text from the story and only hear the audio from the video. After r-loading page 3 or 4 times....sometimes it all shows up and plays OK. Not good.

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  14. my email is not coming in or going out

    my email is not coming or going

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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. address bar no longer works as advertised

    The 'address bar' on the top left of the wellcome screen no longer lets me directly search for a topic or place

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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Why do I have to click on email twice to get it to open? This has just started. New glitch?

    Why do I have to click on email twice to get it to open? This has just started. New glitch?

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    12 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  17. LACK OF EMAIL SERVICE

    NO EMAIL SERVICE

    Bad enough all last night (3/29/2019) could not send email. Now today same thing!!! Now just let me save it to "MAIL WAITING TO BE SENT"
    YOU WON'T EVEN LET ME DO THAT!!!!
    WHAT GOOD ARE YOU???

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    6 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  18. I don't like AOL Gold making my hard drive run 100% of the time I'm using AOL. Please stop that!

    I have 3 different computers, and on all of them whenever I'm using AOL Gold my hard drive runs 100% of the time. The hard drives running 100% of the time when using AOL Gold needs to stop!!!

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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. mail is not opening today on gold

    mail is not opening on gold today

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    5 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  20. Location Setting

    Location Setting

    Location setting from welcome page does not transfer when extended forecast is requested.

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    5 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
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