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AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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1370 results found

  1. STILL infested with the "Microsoft Support" SCAMMER'S malware

    Are you people just TOTALLY CLUELESS ?????????????? Apparently SO !

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    Support Request  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
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  2. When saving to favorite places, it used to save at the end of the list.

    Now I have no idea where it saves any new pages I need.

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    3 comments  ·  Toolbar  ·  Flag idea as inappropriate…  ·  Admin →
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  3. I am having a hard time editing my address book

    I am having a very hard time editing my address book

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    6 comments  ·  Address Book  ·  Flag idea as inappropriate…  ·  Admin →
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  4. address book

    yet another day goes by--probably 10 days now?? with no response from AOL technical support. My contacts list has disappeared in AOL desktop Gold only. can not get any support or help from AOL. Now I am starting to have the true meaning of AOL. A******* on Leave. What does it take to get help with this pitiful software

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    4 comments  ·  Address Book  ·  Flag idea as inappropriate…  ·  Admin →
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  5. Why do I have to click on email twice to get it to open? This has just started. New glitch?

    Why do I have to click on email twice to get it to open? This has just started. New glitch?

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    13 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
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  7. LACK OF EMAIL SERVICE

    NO EMAIL SERVICE

    Bad enough all last night (3/29/2019) could not send email. Now today same thing!!! Now just let me save it to "MAIL WAITING TO BE SENT"
    YOU WON'T EVEN LET ME DO THAT!!!!
    WHAT GOOD ARE YOU???

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    7 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
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  8. mail is not opening today on gold

    mail is not opening on gold today

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    6 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
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  9. email is regularly NOT working. Why? Oh and what about all the OOPs notices I get

    Here's my idea. Get AOL Gold running properly. I am paying for this gummed up mess.

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    2 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
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  10. emails!!!!!!!!!!!!!!

    **** whats wrong with email now??? first graphics and pictures don't show and now email isn't even opening!!! Think it's time to look around for new options to do emails!!!! I guess after 20 yrs of being with AOL its a shame that you dont take care of your members better than you do!!! Really hate this GOLD program!!

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  11. Gold lock up "not responding"

    After finally logging in and Inbox is displayed I try to open an email. Gold locks with with "not responding" and I have to go to Task Manager to kill Gold. My wife's account (on same computer) works fine. I'm paying for this why?

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  13. I CANT GET TO MY MAIL SAVED ON AOL????

    I CANT GET TO MY MAIL SAVED ON AOL????

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  14. Why Did I Have to Change My Password THREE Times in ONE Week??

    AOL Gold has INSISTED that 1) I reenter my password in the middle of a session totally disrupting what I was doing or 2) I get a "secret code" to enter THEN change my password just to log in. I'm running out of passwords and feel I'm being either taken advantage of or AOL has been hacked and I'm suffering because of it! Or is this punishment for posting here??? STOP IT!

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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
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    Please call our AOL Desktop Gold team at 1-888-265-3733 and one of our agents can help you find the Trash folder.

  17. Now your Dow Jones page is not working! AOL is no longer good for anything.

    https://www.aol.com/finance/?icid=aolclient_toolbar_finance

    Not working. Numbers have not changed all day. What do you have planned to assault us with next? AOL is no longer good for anything.

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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
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    Unfortunately, this does not sound like something we can help with through this forum, however, we do have several different options for you to contact a Technical Support agent who would be glad to assist you. Please reach out to them through one of these methods:

    - By Email at aolfinance-support@sigfig.com
    - By Phone at 1-(855) 267-6269 (8am to 8pm EST, Mon-Fri only).

  18. it takes a longer than usual time for emails with an attachment to be sent

    Graphics pasted into the write mail are no longer are visible when the email is sent. All you get are empty boxes. This is not good.

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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  19. AOL Desktop not detecting Flash player correctly.

    My default browser is Firefox and it is using the most recent version of the Flashplayer plugin. I have to use Firefox because Chrome, and Edge are not HIPPA compliant.

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  20. Lost Mail

    As I move forward with Gold, I'm finding that the e-mail I had stored in Folders in my incoming/saved mail are no longer accessible. It seems that when I "save mail to my PC", it is not being stored on my PC at all.

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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
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    Please contact the AOL Desktop Gold team at 1-888-265-3733 to have one of our technicians investigate this.

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