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AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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1423 results found

  1. Make email work, more than about half the time.

    Fix the bugs. About half the time when I try to send or save an email, I get a message that I should "try again in about 5 minutes." That is unacceptable.

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    Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at 1-888-265-3733.

  2. Your AOL Gold version lots of issues (Not Happy)

    My signature option sometimes works
    I'm getting MAIL Failed to send due to error
    440:13004 etc....
    I've had AOL since you started

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    1 comment  ·  Admin →
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    Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at 1-888-265-3733

  5. AOL Desktop Gold is HORRIBLE

    Please get rid of AOL Desktop Gold. It is horrible for Email. I have nothing but daily problems now with my email. I have been a paying customer of AOL for 25 years now. I have never had email problems until you started AOL GOLD. Now, its almost a daily issue. Today, all of my unread emails and emails that I have saved as unread are GONE....can't get to them no what how hard I try. The most current emails that show up in my inbox are from July. Emails that came in from the past several days that I…

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  7. Videos in your news stories do not play !

    When I try to see your news stories, 3 out of 4 times, I get a blank, black (or white) screen with no video, no text from the story and only hear the audio from the video. After r-loading page 3 or 4 times....sometimes it all shows up and plays OK. Not good.

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    1 comment  ·  Admin →
  8. Unauthorized change to my credit card yesterday. Card has been cancel.

    Has your data base been hacked?? If not what was the $4.99 charge for??

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  9. AOL GOLD address book is still not working. If you add a name from 'all contacts' it goes in but does not stay in.

    AOL GOLD address book is still not working after all this time. I have reported this many times. One Example: If you try and transfer a name from 'All Contacts' to a folder below, it goes in but after AOL GOLD is closed it does not stay in. The address book is a complete shambles. Very poor planning on the upgrade.

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    I’d like to have one of our Technical Support agents look deeply into the issue you experienced with the address book. Please call our AOL Desktop Gold team at: 1-888-265-3733. Our experts are available 24/7 by phone.

  10. Why is there no longer any thing to click on to select a group E-Mail address to send mail?

    Please bring back the option to click on Group Address to send an E-Mail to a group. It has disappeared.

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  11. AOL Desktop Gold Browser doesn't save browsing history

    AOL Desktop Gold Browser doesn't save browsing history

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    2 comments  ·  Browser  ·  Admin →
  12. AOL is best at taking your money, while ignoring avalanche of program complaints

    AOL does nothing to fix and correct obvious years long, ongoing problems and bugs in the AOL Gold program, apparently ignoring their PAYING Customers. Terrible way to do business, meanwhile AOLs global poor reputation is overflowing.

    To wit: When I drag the Red dot link into an email or elsewhere, cursor just sits there blinking and does nothing. Other times it will completely lock-up the AOL Gold program requiring C+ATL+Delete to restart, causing loss of everything currently open. What's the problem? Also, AOL Gold no longer allows closing a window by selecting X in the upper right corner without window…

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    1 comment  ·  Admin →
  13. ADG latency

    whenever you scroll through the emails it highlights everything the mouse passes through which is annoying. Please provide a fix to remove this feature which just showed up with the latest version 11.0.3316. How come we lost the feature whenever you add a new email address it automatically gets added to the address book, if you could please bring this back.

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    2 comments  ·  Mail  ·  Admin →
  14. mail folders still missing

    Mail folders still missing in 11.0.2878. I have to log on and off several times to get them to return. Sometimes its all of the folders, sometimes its just a partial list.

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    1 comment  ·  Mail  ·  Admin →
  15. Mail I have read is staying in my New mail folder instead of just the IN or Old mail folders as it did until 2 days ago.

    Mail I have read is staying in my "New"mail folder instead of moving to the "IN" or "Old" mail folders upon closing Mail on the AOL Desktop Gold -- this just started happening 8/17/2020. Was there an update that caused this?

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    3 comments  ·  Mail  ·  Admin →
  16. font

    There is a problem with the font and it must be repaired. It does not change including incoming emails. The computer is not allowing me to choose the font of my choice. This is NOT an idea, it is a problem with a complaint.

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    4 comments  ·  Mail  ·  Admin →
  17. What is going on with AOL mail??

    Often now getting "wait 5 minutes" notice; other options, like address book are not available. Have used AOL over 20 years, but you are going to lose me if this continues.

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    2 comments  ·  Mail  ·  Admin →
  18. LACK OF EMAIL SERVICE

    NO EMAIL SERVICE

    Bad enough all last night (3/29/2019) could not send email. Now today same thing!!! Now just let me save it to "MAIL WAITING TO BE SENT"
    YOU WON'T EVEN LET ME DO THAT!!!!
    WHAT GOOD ARE YOU???

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    6 comments  ·  Mail  ·  Admin →
  19. I don't like AOL Gold making my hard drive run 100% of the time I'm using AOL. Please stop that!

    I have 3 different computers, and on all of them whenever I'm using AOL Gold my hard drive runs 100% of the time. The hard drives running 100% of the time when using AOL Gold needs to stop!!!

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  20. blocked email

    I have been having work emails forwarded to AOL. Recently they are being blocked with message "users mailbox is quarenteened" meaning AOL rejected it. Would be coming from Microsoft Outlook mail account. Then it is followed by PAGES of gobblegook then the message is at the bottom (the one it said was blocked)

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    5 comments  ·  Mail  ·  Admin →
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