My Mail loads extremely slow and sometimes not at all. this is happening on all three of my computers. Per your suggestion I updated "GOLD" by uninstalling and re-installing. Still have same issue. Now when I want to chat you want me to pay for that too? Not Happy with a service I pay for. Can't read my mail. Can't read articles here without ads popping up everywhere covering my material. Very annoying..

I'm having the same exact problem. And I'm feeling the same frustration.

Same here!! If I click on the email "envelope" icon.....NOTHING happens!! Neither the icon in the upper right corner, nor in the mail box column. At first I thought it was my computer so I did a "restart". Well, NOT my computer it's AOL!! I tried to do a chat....holding FOREVER for an Agent, so I called the 800#.....listened to music FOREVER!! so hung-up & "ended chat that never even began"!! Getting to be INEFFICIENT Service since AOL was sold & taken over by other company!! Don;t want to drop because that means all new biz cards, company stationary & most importantly reaching out to 100's of clients to give new email update. Really sucks....wish they had never SOLD to this other company!!

I can tab on an email and the body is empty. I close that and reopen the email and the body will appear. An AOL tech took over my computer remotely but did not fix the problem! I may drop AOL also.

Same problem for me. I am also having a problem with the program crashing more often too. I don't know what happened that the desktop software is performing worse than ever. I have had AOL for 25 years and always have to defend my loyalty to my "gmail" friends. I hope that AOL is actively working on this problem and proves them wrong!

NO CURRENT EMAIL NEW - OLD - SENT EMAIL shows most recent JULY 26
WHERE IS MY EMAIL SINCE THEN - 3 WEEKS NOT SHOWING!!
EMAIL IS THE WORST I HAVE EVER SEEN -- CONTINUES TO BE VERY SLOW OR NOT WORK AND NOW HAVING RECENT EMAIL NOT SHOWN THIS HAS HAPPENED MORE THAN ONCE LATELY
JUST SORRY SERVICE!!!!!

Cannot believe this topic ranked 133
Email is one of the most important features on AOL
NEVER _ NEVER before have we had such a TERRIBLE EMAIL SERVICE
Today for the SECOND TIME in a couple of weeks my newest email shows a JULY 26 date. I am expecting serious business email today and obviously cannot or have not gotten it.
THIS IS RIDICULOUS -- HAVE NEVER seen such poor service from AOL!!!!!!

AOL Desktop Gold has gotten even more slow with high speed Internet and Microsoft 10 Pro. Five minutes to load mail is ludicrous. Either fix it or make it free. What are you doing with my money?

AOL is moving like a snail when switching from page to page

I don't know where to enter the problem I'm going to describe. So am writing it here.

Many times, yes many times, I hear voices and conversation and laughter in the background. Employees obviously have open microphones or whatever you may call their sound implements with which they eavesdrop on us. That is totally unacceptable. I have already begun to make inquiries as to which California agency I need to contact to inform them of this happening with AOL.

I have the same problem too often. Also, "AOL Desktop Gold not Responding" has become a daily affair. And I'm paying for better service. I have a Google and Yahoo account. No problem moving to them with the slow unacceptable service from AOL.

I click on an e-mail and it takes 5-10 seconds for the message to appear. No other application, i.e. Comcast, Gmail, have this problem

Too many times, I try to log onto mail, or go to sent mail, only to get a message that the program is not responding. I never had this before AOL started this "gold" program. it's not the computer, because while I am waiting for the mail to load, I can go onto google, go to AOL Mail, and get my mail faster than the application, itself, can do. What's going on with this? I may drop AOL altogether over this problem.

Fix aol from freezing and speed it up. If not I'll have to change to Gmail

Performance is horrible. I have been an AOL customer for 30 years and in the past few months the speed and performance are horrible and seem to be getting worse. Freezes up, fails to load, SLOW! It is really unacceptable. It seems as though this is a common complaint. When are you going to address? Why am I paying for this?

Train your technicians to listen to customers. I have called about this several times...but no one has an answer. For 20 years, I have gone to EDIT, then BROWSER SETTINGS, and could clear my footprints...but no longer unless you cut AOL OFF AND BACK ON!!!! Can you imagine the inconvenience this is!!!

You cannot clear the browser by going to EDIT, BROWSER SETTINGS and then clear the cache, cookies, etc. What did you change something that was helpful...but leave so many mistakes as is????

As a 4-decade AOL subscriber, I'm becoming increasingly frustrated with the slower overall response times for signing on, reading emails, downloading files, etc. How about adding more server capacity to handle the increased working from home AOL users?

There were many more fonts before AOL. gold. Why did we lose them? Why did we lose the Buddy List? There's always something going wrong with Gold. Bring back the previous version. I think it was 9.8.6. Gold has some good features, but for the life of me, I can't see where it's better than the 9.8 versions.

Is there a faster AOL. AOL is super slow. Dial up was faster.