Six major issues still with AOL Gold, despite them being reported to Tech Support.
AOL Desktop Gold still has major bugs after one month since its mandated use on January 14, 2018:
- Drafts are frequently not being saved despite hitting the "Send Later" button. Five minutes later, an error message appears saying that AOL mail is unavailable at this time and to try again in five minutes. The original draft has been "Pended" on the screen and displays either where it sat the whole time or it's placed behind the open Mail window.
The only workaround solution is to try to save the draft another way when hitting the "X" (top right of draft) and then "yes" for the "Save changes" prompt so that the draft gets saved after having already tried with the "Send Later" button (often many times).
Drafts are sometimes still "doubling up" -- being replicated so that two copies appear in the draft folder instead of one when "Sending Later." This is annoying and time-consuming to figure out if they're duplicates or not, and if one can be deleted.
Drag and drop emails into folders is faulty at best. I just dragged the same e-mail five times into a folder, and it still hasn't been moved there yet.
To drag and drop an e-mail from any folder is like "trying to hit a moving target" because of the slider underneath the Mail Folder box on the left side of the screen. The slider automatically moves the folder title to the right (toward the end of the words) instead of staying stationary. This makes dragging and dropping a very difficult situation. The former AOL version had no slider there. A slider at the bottom is not needed since the folder window can be widened using the triangular arrow on the right side of the window before the e-mail names.
Ads on the right are a visual nightmare since the eye naturally moves to the right. In the previous version of AOL, the ads were underneath so as not to distract one's view of the printed words. For business customers, the new location is not acceptable. Move the ads back to beneath the text.
The workaround solution is to enlarge one's Mailbox window to the entire screen and move the ad to the right so it is not viewable. We shouldn't have ads at all since we're paying for AOL. Class action lawsuit?
- I've phoned in to the AOL Tech reps all these problems one month ago and many times too, and nothing was done to rectify them. Why weren't my comments addressed after the Technical Support reps escalated the issues? We shouldn't have to write Feedback in addition to the Tech reps.
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bob k. commented
report a bug is just like this forum + aol gold , does nothing + ignores customers !!! - another scripted canned response from aol that is worthless -