You continue to charge me for a service that is not working. I have uninstalled and installed the Desktop Gold three times and it is still not working. The ads are in the way of the stories and the videos will not work. They keep switching to the same ads over and over again. I do not want anymore ads on my aol desktop. I pay for the service of AOL I should be spared all the ******** of the advertisements. I can look up what I want when I want it. If you value your paying customers you have to take care of these issues now or you will lose me after over 25 yrs of being with aol. I was told by your chat technicians that you take feedback seriously and that if a customer identifies a specific issue you will contact the customer and resolve the problem. That has not happened and I have listed at least three feed-backs indicating that there are nothing but problems with the site. Is aol so big that they do not bother with their customer service complaints by feedback? because they sure do not resolve it with the chat technicians the have minimal ability to resolve these issues and they say we have to contact the desktop gold team. How long will this take?

The ads on the right side are very distracting and I am looking to cancel my long term membership with AOL because we cannot disable it.. The ads are a nuisance. on AOL desktop.

I know this has been mentioned before, and you will probable mark this as duplicate -- but I hope someone reads it! The advertising -- as annoying as it is -- used to be on the bottom of the email screen. Now it's on the side, which means having to widen the email box. PLEASE move it back to the bottom -- or better yet, get rid of it completely!

everyday foods recalled.. stop pages of ads I WON"T BUY ; I'll boycott....BECAUSE THEY BLOCK IMPORTANT SAFETY MESSAGES

DISGUSTING

JUST LIST THEM

Go back to your old service. Your ad placement is cutting into story lines until you give up clicking "Next". It makes the viewer stop reading and annoys so much the ads are being ignored. . All the pages are confusing and interrupt mail and real articles. You ask me for a password when it says it is saved. The mail boxes are continually out of sync with old, read, new, etc. I can not tell if my mail addresses have added notices without opening them. Every mechanism you have implemented is user unfriendly. People make fun of my using AOL... I have stood by the service for over 20 years...it may be the end of this consumer's loyalty.

your ads are so invasive, it takes 4ever to read a story!
i'll never click on another!
facebook makes billions with non-invasive/non-annoying ads, please try that

Here is my idea. NO MORE advertising on the Welcome news story line up. Don't we have to put up with enough advertising but it does not belong in that area. You are being paid handsomely by the advertisers, and we have to pay you to read the multiples of the same old, same old.

The amount of ads is horrible. I no longer go to the AOL news. And the stories are as old as the hills... not to mention the heartwrenching animal abuse stories and pictures. I get my news elsewhere.

In general I've been using less and less of the AOL features because they don't work. Especially the browser. Don't know how much longer I'll stay here and pay for aggravation instead of what I should be getting.

Cannot see stories for ads that continue and you cannot go to next page of story until many ads have loaded-- especially true if story
SIMPLE--- your pop up ads prevent being able to view story-- either take to long to see them - or the slides fail to continue as they malfunction!! I do not pay your feel to see continuing unwanted ads!!!

every time I'm going to access mail there are adds that showing on the right side. I'm 87 years old and that thing confused me a lot. My experience will be much better if those ads will be remove.

Get rid of all the ads for AOL members that pay a monthly fee. They are getting out of control you can no longer read any stories without them interfering!!

It gets worse by the day. Now the ads cover what we are trying to read. The pages are covered with ads that are extremely distracting. People have been complaining about this for a long time now yet you do nothing to fix the problem.

Aside from that, AOL is a joke. Nothing works and this also gets worse by the day. Every time you do one of your fixes other things break. And from the testing I've done most of the "fixes" you make do not fix the problems they were intended to fix..

Okay I give up chasing the x to delete the add so I can read the multi page articles. Too much to chase away. Stop the crazy adds that keep moving up and down when I try to x them out.

Stop all the adds that block the articles we are trying to concentrate on reading

Is this what the **** we are paying for??????

Just piy adds on the side. I don't read them anyway when they block the couple page article I am trying to read.

I'm paying for AOL Shield on my old XP CPU & AOL Gold on my laptop 10 program and I can NOT put up with the adds covering what I read. Fit it or I am cancelling AOL which I have been using since AOL started.
No matter what I do I can't stop the advertising. It's not even worth using if it was free.

your advertising is so massive and intrusive that AOL has lost all value to us ADIOS!!

I'm paying for the service. No commercials !!!

Stop blocking all the articles with adds. No one will stop and say oh look at these adds. They hurry and close them so they can read the rest of what they were reading.