It should not be necessary to sign on to read mail saved on one's computer.
The last time I complained about this, Product Support responded "The personal filing cabinet is stored in a local database folder, which can be opened by accessing the path below in the Windows Run box (press the Windows key + R): LOCALAPPDATA\AOLDesktopData\db." That suggestion is male bovine excrement. If you do that, you get a message "Windows cannot find LOCALAPPDATA\AOLDesktopData\db. Make sure you typed the name correctly, and then try again." And why SHOULD Windows be able to open an AOL file? As with all your suggestions, your "fix" is laughable. Equally laughable are your repeated troubleshooting solutions for slowness issues, which never work because the basic problem is AOL hogs all the computer's resources. I wish you'd stop insulting users' intelligence by repeating that advice over and over.
ALICE SIMPSON
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Anonymous
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You are right. I tried a few times and windows can not find this file. They give bogus info here. I was told to call tech for a different problem and they gave me the number to call. It was the Billing Dept. that I reached. They can't even get this right!