Tell us how we can improve your AOL Desktop Gold experience.

NOT ONE POSITIVE COMMENT IN MANY MONTHS. HEY AOL? LISTENING?

Absolutely right,new GOLD *** major wind. The old AOL program was much more stab;e and user friendly; This GOLD version is not only an embarrassment, but probably ripe candidate for a class-action lawsuit. AOL should stop charging customers for an inferior product that is rife with problems not found in previous versions. AOL? ARE YOU LISTENING? EL **** !

7th ranked
Sign in
Check!
(thinking…)
Reset
or sign in with
  • facebook
  • google
    Password icon
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    24 comments

    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      Submitting...
      • Kevin commented  ·   ·  Flag as inappropriate

        Aol's rollout of Gold could be a Harvard case study of one of the worst in history, except that Harvard would be too busy laughing that only old people use Aol. I never understood why you could not communicate what you wanted to do with this product.

        At a snail's pace, I've finally seen some improvements but you still have a long way to go if your plans are to bring back customers. Ex. Increase download file size from 25MB. The Welcome page should be re-titled Click-Bait. It's a disgrace. Either put up real news or eliminate it.

        A really interesting proposal would be a separate price for minimum or no ads with features that customers really want. It can't be just eliminating ads, it has to be an upgraded product.

      • redthommo commented  ·   ·  Flag as inappropriate

        When are AOL (I suspect your sister the Huffington post is the culprit) going to cease with this hounding of Harry and his wife???? The amount of clickbait **** and totally unnecessary "headlines" you creatures make up is now bordering on an obsession. Remember his Mother who was hounded till the day she died. Why on earth are you going through their every move with a fine tooth comb creating headlines that have little or nothing to do with them?? Its abhorrent and why you need an outside board of conduct as its obvious you cant police yourselves. Stop with the near truths, no truths and pure speculation, its not healthy and its not fair to constantly have a microscope over their every move.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Time to unscribe to this f-ing program. If enough subscribers leave so will the advertizers and OATH will lose all their money. This program is useless. And on top of everything else they refuse to get rid of the trolls in the chatrooms. This apple guy with his multiple screen names trolls everyone in all the chat rooms making it impossible to have a decent chat with anyone. Just keep it up OATH and watch as we all unsubscrible and move to wireclub

      • Anonymous commented  ·   ·  Flag as inappropriate

        every **** day there's something else to cause frustration with AOL GOLD
        I have to go to Google to do almost everything--numerous things I can't open in AOL and have to go to google It's freakin ridiculous that I'm paying for this--I've been w/aol for like 30 yrs and have to figure out how transfer lots of stuff I have saved and search for another provider

      • Randee commented  ·   ·  Flag as inappropriate

        I am a dog rescuer and have been able to send mass emails to our customers. Unfortunately, now Desktop Gold will not allow me to copy and paste pictures or if they do, they give me an error message. AOL has enough problems with AOL in general. Please make it better not worse.

        In addition, I have been trying to update my billing information and AOL has cut me off without even a warning or an email asking me to do so before you cut me off. I've been on AOL for 23 years and I have been begged by my clients to get off AOL. I just may be angry enough this time to do so.

      • Mike Janulis commented  ·   ·  Flag as inappropriate

        I am getting no likes, dislikes or replies. Did AOL change policy? Did I violate policy? What is goung on?

      • Anonymous commented  ·   ·  Flag as inappropriate

        Long time AOL customer here! If it weren't such a hassle to change an email address that I've had for so long, I would be out of aol in a heart beat. I too agree that the old aol was fine. Now we pay for DeskTopGold expecting some benefits - but no. Nothing but issues. Too bad.

      • Anonymous commented  ·   ·  Flag as inappropriate

        This version of AOL is horrendous - trouble signing on and that infernal window wanting me to add a phone number - how many times does one have to be added. TOO MANY ads, slows down access and even freezes aol with so much **** being loaded. Half the time I never get to see the link I clicked on - too much garbage.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I totally agree. Why am I paying for all of these intruding ads when my gold is supposed to be ad-free? I PAY FOR AD FREE!!! I have been a customer for 20 years and seriously looking for a new email. This product is UNSTABLE and whatever changes you made I disagree with them all. Please refresh this product and get RID of these horrible ads and you cannot even read the news without them everywhere!

      • Dale commented  ·   ·  Flag as inappropriate

        Bring back my old 9. version of AOl,, IT WORKED unlike this **** Gold version,, Ive been a AOL user many many years before AOL 4.0,, and never complained,, NOW AOL has just gone down hill

      • Anonymous commented  ·   ·  Flag as inappropriate

        GOLD SUCKS WON't SEND EMAILS LOCKS UP I have been with AOL from the beginning and getting fed up. I cannot send emails sometimes takes 3 or 4 times HORRIBLE PRODUCT need to FIX the bugs

      • Anonymous commented  ·   ·  Flag as inappropriate

        No they're not listening! They don't give a f*ck about the users because they make their money from the advertisers. OATH is handing us a great big old f*ck you, so here's one back atcha: I canceled my AOL membership after more than 20 years.

        Hey OATH: F*CK YOU!

      • Anonymous commented  ·   ·  Flag as inappropriate

        AOL sucks now. Stop the unauthorized voice on the small teaser boxes on far right of screen. If we want to hear voice, music etc we will google it

      • Anonymous commented  ·   ·  Flag as inappropriate

        I have to agree with all the others here . Since going to the Gold ,AOL has been nothing but a pain , slow sluggish pain in butt. i have been a customer since the 80's and this lately has become untolerable . ALso I have pop ups off but they just keep coming interupting my browsing constantly ? Whats going on AOL ?

      • Lonna Kahn commented  ·   ·  Flag as inappropriate

        Are you actively trying to lose customers ? This latest Gold version is the worst! I have to log in every time I use it, and it now refuses entirely to accept a password. In the last month or so, I have changed passwords every day and none are accepted. One more week like this one and it will be goodbye AOL forever.

      • Anonymous commented  ·   ·  Flag as inappropriate

        The new AOL Gold has too many problems. I have trouble sending broadcast emails to clients. Often says can't be sent "because of an error." This post is right on. The old AOL desktop worked with few issues. So they want us to pay for something inferior!! If I can find a way to easily wean myself from AOL (that I have used since the 1980's), I will probably do so. And there is virtually no customer support. Message to all Geeks: IF IT WORKS, DON'T FIX IT!!!!!!

      • bob k. commented  ·   ·  Flag as inappropriate

        just more proof that gold does not care about long time paying customers at all - all they care about is advertising + biased reporting - doing nothing to please or provide convenience to their established customer base -

      ← Previous 1

      Feedback and Knowledge Base