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I don't like having to agree to delete an e-mail. It's one step that is annoying.

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Anonymous shared this idea  ·   ·  Report…  ·  Admin →
Responded  ·  AdminProduct Support (Product Support, AOL) responded  · 

In order to disable the prompt, please follow these steps:
1. Open the AOL Desktop Gold and sign in.
2. Click on the ‘Mail’ menu on the top left.
3. Select ‘Mail Settings’ from the drop-down menu.
4. Uncheck ‘Confirm before deleting items’, and close the window (changes are saved automatically).

Show previous admin responses (1)
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  • Jeanne commented  ·   ·  Report

    Whose bright idea was it to require four clicks to delete every piece of email? Two was bad enough!

  • Anonymous commented  ·   ·  Report

    You have to delete emails one by one and has to confirm if you wanted to delete it or not

  • christina commented  ·   ·  Report

    PLEASE PUT AOL MAIL BACK TO THE WAY IT USED TO BE WHERE YOU CAN DELETE WHAT YOU DON'T NEED WITHOUT HITTING YES I WANT THIS DELETED AFTER EACH E MAIL IT IS RIDICULOUS TO HAVE TO SIT THERE HITTING YES AFTER EACH E MAIL THANK YOU

  • Anonymous commented  ·   ·  Report

    At first I thought this may be to help stop accidentally deleting mail, but it is totally not needed, as if you go to Recently Deleted Mail, anything deleted by mistake can be reinstated.

  • bill commented  ·   ·  Report

    Why did you change it? It worked just fine the way it was. I have already decided to delete it. It makes it so much slower to read my mail. And to delete the "Delete" folder make it very inconvenient..

  • Anonymous commented  ·   ·  Report

    Why do you now have to confirm each time you delete an e-mail. You hit delete, then you must confirm and delete again, one by one. Previous way of deleting quicker and more efficient. When deleting numerous e-mails, don't like the extra step. Same when permanently deleting them. Bring back the old way!

  • Anonymous commented  ·   ·  Report

    Please don't ask if we are sure we want to delete an email after each and every one unless it is one we have opened, especially in the recently deleted folder. it is annoying and takes valuable time.

  • STEVEN HARRIS commented  ·   ·  Report

    Why did you change the way a person deletes e-mail . Who came up with this stupid idea now. It now it takes for ever. Give me a select all option. I don't have time to waste deleting garbage e-mails

  • Anonymous commented  ·   ·  Report

    Don't like new need to ENTER DELETE MAIL TWICE. Waste of time

  • Glenn Altschuld commented  ·   ·  Report

    What have you done? Today (2 Nov) I now have to confirm deletion of an email before it will delete. And I have to do the same from the "deleted mail" folder. You have now doubled the work necessary each time to fully delete an email.

    This is unacceptable. Change it back now - or give me the option to select the old method

  • Anonymous commented  ·   ·  Report

    I totally agree !! Is there someone running AOl who is trying to annoy customers with pain ********** added clicks...........PLEASE STOP !! ITS EXTREMELY ANNOYING--FIRST WITH THE SIGN IN AND NOW WITH DELETING EMAILS !! MY suggestion would be try to improve the system rather than screwing around with things that are working fine.

  • Anonymous commented  ·   ·  Report

    Lordy - It now takes 4 separate actions to delete one freakin' email. 6 actions if you've opened it and moved to another.
    Is AOL actively trying to get we paying customers to leave???? Keep it up - make it less pleasant and more difficult to use while putting up with the ridicule of others!

  • Claire Kern commented  ·   ·  Report

    What an outrage that we have to click an extra time to delete an email now! What is wrong with the aol people? They are torturing us! PLEASE put it back to the way it was and let us go one with our lives. This is beyond insane.

  • PRESTON HOWLE commented  ·   ·  Report

    PLEASE restore the ability to delete e-mails with just one click, rather than having to answer "Are you sure . ." for EACH e-mail I want to delete!!

  • Marci commented  ·   ·  Report

    Revert to old one click to delete e-mails.

  • IVAN ORISEK commented  ·   ·  Report

    Ladies and Gentlemen: I have been your customer for some 25 years. All this time, your email has been working poorly. I am not going to go into details now and your people assured me in the past that they are aware but can do little about it.

    This morning, the latest modification take the cake: I had 74 new messages and God knows how many previously read messages, all of which I needed to delete. You NOW REQUIRE ME TO CLICK THREE IF i WANT TO DELETE A SINGLE MESSAGE. First TO HIGHLIGHT IT, SECOND TO DELETE AND THIRD YOU ASK ME WHETHER I REALLY WANT TO DELETE THIS PARTICULAR MESSAGE.
    THAT IS TOTALY UNACCEPTABLE AND EXCEEDINGLY TIME CONSUMING, apart from the fact that your email on my super duper computer is very slow and a single message, intermittently, takes up to several seconds to delete.
    THIS IS WHAT YOU NEED TO DO: Enable highlighting a whole group of messages to be deleted. The click and Delete and then you can ask whether I want to delete.

    IN ADDITION: You need to talk to your staff that puts on the daily news. Who cares whether some starlet has a new boyfriend or is pregnant. WHO DO YOU THINK YOUR CUSTOMERS ARE? Please stay away from irrelevant nonsense.

  • Anonymous commented  ·   ·  Report

    I hate this new delete system, get rid of it.

  • Leslie Feinstein commented  ·   ·  Report

    When I want to delet mail, I do not what a 2 step process, I want to the delete on the inbox screen only

  • EDWARD STEIN commented  ·   ·  Report

    Remove the delete mail confirmation button you just added. When I hit delete it should remove the mail not ask me again if I would like to remove it. Keep it simple AOL! If i delete something and make a mistake I can go to deleted mail and restore it!

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