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SPAM stuck in SPAM folder

I posted this a week ago. Got an answer to refresh my email box which I did and indicated in a response that I did. No answer; no fix. Then I posted it as a bug. No answer; no response. Still have the problem but I want some attention paid to this because it is the 3rd time it has happened. I'm tired of it happening...and having to fix it myself only to have it recur again. Clearly a problem with this Desktop Gold software, among many.

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Fran West shared this idea  ·   ·  Report…  ·  Admin →
Support Request  ·  Product Support responded  · 

I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

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  • LANNY MOFFETT commented  ·   ·  Report

    As a workaround, if you hover the cursor over the Spam folder name, the number of messages will appear as "nn Unread, nn Total". So you can see how many spam e-mail you have.

    I would still like to see the numbers displayed there all the time as it was before, and soon.

    Updates to AOL Desktop used to occur multiple time a month. No updates have been posted in over a month. What is going on?

  • FRANK WILSON commented  ·   ·  Report

    What is the matter with AOL that it won't put back the number of spam messages in the spam folder?
    I pay you for the aol desktop gold service. Do your job!

  • JOANNE PICCIONE commented  ·   ·  Report

    Why doesn't my spam folder indicate the number of emails in there? I have no idea if anything is in my spam folder and must check daily

  • SUSAN GIANCOLA commented  ·   ·  Report

    All anyone has to do in order to see know if they have any spam is when you click on "Read" the email box comes down and on the bottom under "Read" it says SPAM FOLDER. You will see how much spam you have.

  • JOHN LAFKAS commented  ·   ·  Report

    he number of spam e-mails does not show up on my mail folders screen like it used to. I would like that function back

  • Steve Granlund commented  ·   ·  Report

    Restoration of spam counts features. Spam Counts Missing

  • David Kratenstein commented  ·   ·  Report

    no count visible in spam folder- would like to see one- it was present previously

  • JOHN THOMPSON commented  ·   ·  Report

    SPAM: spam folder on ADG does not show the numbers of spam

  • Gary Marshall commented  ·   ·  Report

    spam folder stay blank even if there is mail in there??

  • ARTHUR MARIE MAYER commented  ·   ·  Report

    First they took away the buddy list, then they took away instant messaging to other members, now the spam folder no longer shows how many messages are waiting, and the best is the monthly price went up ,19 cents.

  • ARTHUR MARIE MAYER commented  ·   ·  Report

    First we lost the Buddy List, Than we lost instant messaging, and now the spam folder no longer tells us how many messages are waiting, and now they raised the price .19 cents. lol

  • ALLAN HEILBRUNN commented  ·   ·  Report

    I'm sure the reason is so that we will not know how many we're getting in any given day. Today I have erased over 200 and counting - 148 + 66 until now. The solution is allowing wild cards.

  • Robert DeVries commented  ·   ·  Report

    Whenever AOL does an update, it adds more steps and slows down the process..WHY?? Got a disgruntled tech doing this? Not broke...do not try to fix. All y'all did was to frustrate us. Looking at an alternative to AOL if y'all keep doing this!!

  • PAT TANNER commented  ·   ·  Report

    Spam is not showing amount of spams in folder. Not happy with this change

  • ANN RUBINO commented  ·   ·  Report

    The amount of spam mail displayed was very good for me to see, so please put it back to the way it was.

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