Returning Comments on Bug reported issues. When contacting AOL techs by phone on problems, they tell us to use the “Bug” link to do so. Th
Returning Comments on Bug reported issues.
When contacting AOL techs by phone on problems, they tell us to use the “Bug” link to do so. This can be hopefully helpful since so many of the AOL phone contacts are unproductive and inconsistent from one tech to another. On average, most of the phone-in tech calls’ answers to tech issues are to reinstall AOL Gold, where that often is not the solution. Their tech resolving expertise is usually very shallow. They spend more time trying to sell me a protection package than trying to find an experience supervisor to answer difficult tech questions.
Moreover, using the Bug link does not tell me if my issue has been fixed. This can lead to customers trying other PC fixes leading to creating more computer problems.
Being a paying customer for over 18 years, past practice was to escalate an issue and receive a solution within 24 hours.
With Verizon taking over at AOL, I was hoping my on-going contacts at AOL would rise to the level that Verizon offers to its own customers.
So, what I ask now is for AOL to respond to “Bug” link entries in a timely manner and provide an email link for return comments and follow-up. I have recently submitted two and have no idea if they were read or any action was taken.
Please respond to my “Bug” submissions via email.
Regards,
*@aol.com
*@aol.com
3/24/20
reeder545
shared this idea
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Jereld Reeder
commented
See Case # 11990986, 12096880 and 12181846
Please respond to my email address. Communicating via your links can be problematic and I don't always check, since finding my posts can be cumbersome and I don't always know if you had taken any action.
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reeder545
commented
My concern is I did not receive any response to my Bug submission. That was one of my Feedback complaints. So, in order to get a return response on a Bug submission, must I always do that via the Feedback link?
Per your request, this is my issue:
There is a delay when I change from one user name to another and also when I click on the AOL Gold desktop icon to open the Welcome page, there is a delay. Also, on occasions there is a delay when I try to log out of AOL.
I cleared my AOL cache and the AOL tech reinstalled AOL and the issue still remains.
I hope to receive a return email and contact response in a timely manner.
I use Windows 10.
3/27/20
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reeder545
commented
Hello –
First, I want to express my thanks for responding by email to my Feedback. My concern is I did not receive any response to my Bug submission. That was one of my Feedback complaints. So, in order to get a return response on a Bug submission, must I always do that via the Feedback link?
Per your request, this is my issue:
There is a delay when I change from one user name to another and when I click on the AOL Gold desktop icon to open the Welcome page, there is a delay. I cleared my AOL cache and the AOL tech reinstalled AOL and the issue still remains.
I hope to receive a return email and contact response in a timely manner.
I use Windows 10.