They did that to me I had to subscribe to the 5.95 a month repair service and spend several days two hours at a time to get the stuff back! it was their fault both times! AOL is more interested in censoring you! still have not gotten a reason i am censored except I told the truth! Bombard their emails!

Still waiting on getting back my contacts on Desktop Gold. AOL -- are you even working on this?

aol did that to mine as well I then was black mailed forced to pay for repair service!

This happened to me also. They are still on aol.mail.com, but I don't use that. I use Desktop Gold. And why is it that after having Desktop Gold for a few years now, that there are STILL problems??? Tech support was no help to me at all! 2 hours on the phone, only to be told there was nothing else that could be done, and the problem would be brought to the attention of their "developers".

I use Desktop Gold. We have a small business. Most of my contacts have disappeared from my address book. Is anyone else having this problem? I added some back in -- and they are now gone also. I called tech support, and after 2 hours on the phone, and them uninstalling and reinstalling Desktop Gold, they said there was "nothing else they could do" and would refer it to their "developers".

I bought a washing machine from AOL and it came on time and the guys were polite I plumbed it in and it works fine I will buy again from AOL the crew number was hey8 thanks again guys

"Please let us know if you have lost the contacts altogether"
If I had lost MY contacts altogether, I would have said so.
MY mail GROUPS vanished abruptly.
Then, just as abruptly, reappeared.
No explanation from AOL.
.
"let us know if you can see the contacts/groups on mail.aol.com"
I do NOT use "mail.aol.com" now, and never plan to.
.
"use the Quick Find option on AOL Desktop Gold"
Why?
What does this have to do with my original complaint??
.
What I want is for MY contacts, in MY address book, that I PAY for EVERY month,
to be accessible, on MY computer, WITHOUT me having to log in.
.
If that's too complicated, then how about AOL just give us back AOL 9.0 VR,
the best of the former AOL desktop programs.
.
How about doing something that actually HELPS us...for a change.
.
.
And by the way, WHY do I have to sign in AGAIN, just to post THIS comment?????
.

put the old address back or I will move my email to GMAIL

23/11/20 5.46 PM Thankfully I'm not the only person with disgust of AOL Gold. Basically I haven't been able to use my Address Book correctly for some while. (Pay monthly) AOL Gold up grades just make matters worse. Techs and Bombgard are pleasant, but they can't make corrections!! PROBLEM Address cards the Screen Name (1st line) now has a grey colour not white, and anything typed on this line CANNOT be deleted WHY is this? As this cannot be removed the rest of my address card cannot be added to, changed or deleted. To make matters worse, the newer part of some 'Details' have been totally removed WHY? Many talks with techs via Bomgard - they are ok - BUT they cannot remove the grey line WHY is this? Thankfully, it sounds from reading 'Comments' I'm not the only person using AOL GOLD to have digusting and distressing problems...I wonder how many of us exist, and how many have been corrected ASAP? I'm heading for surgery on 30th Nov., and I would appreciate a telephone call (not an email) 303-**-5337. (If I don't answer - can't always get to the 'phone so please leave a name/number, and I will return the call from someone in your company to at least tell me WHY this has happened, and how soon I will be able to use my AOL address book correctly? One other thing...on WORD I have Avery LABELS for Christmas cards - one is for large labels, and the other for small labels. Large label list is totally complete, BUT AOL has completely removed (now blank pages) ALL of the small labels (20 or 30 to a page) and 6 pages...now I have to search in old written address books, hopefully find, and hand write all of those missing addresses. WHO decided to delete? Does AOL's corporate office near Dulles Airport have any idea what is going on - perhaps they should be informed - pronto?? (I am an over 80 female dealing with a R leg amputation too,) Imagine how extremely distressing something like (going on for months) this can be as most of the time I am confined to my house, and I rely on my correct address book to continue corresponding all over the world? Thank you for your prompt attention to the above.,....or does it immediately hit the Round File? E. (no middle initial) de la Mater

I want my address Book back with my contacts put back on my computer.

You can not talk to a tier two tech in the US. They don't want to give you their phone number.

I've been a AOL customer since November 1994 and the service bad. Nobody wants to help. AOL Gold is a nightmare. Google doesn't lose contacts.

dont lose address groups when making nay changes without letting the one who pays for this

You upgraded and i lost my address groups how do i get it back?

When I try and find an email address from the old mail box it does nothing. When I got to the sent mail I can find the addresses there. Please fix it so you can find addresses from the old mail box

restore my address book

Old format of Contact list in AOL Desktop Gold