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'Having issue with Sending an email with Attachment - Unable to properly upload file size above 15KB' has been merged into this idea

Sending email with small attachments takes far too long

Fix AOL Gold email. Sending email with small attachments with as few as two photos takes far too long. Sometimes a message appears that an error occurred and to try re sending in 5 minutes. Same issue if you try to place the email in "send later". I am a paying customer and this is the type of product we are paying for?

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Joseph Sebastian shared this idea  ·   ·  Report…  ·  Admin →
Support Request  ·  Product Support responded  · 

I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

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  • castleelectric4 commented  ·   ·  Report

    Having trouble sending an email with attachment under AOL Desktop Gold - issue starts when uploading an attachment
    uploading occur when attachment size reaches more than 15kb
    all attachment works as long as it not reaches more than 15kb
    issue been going on since Sept 10 in the morning

  • DIANE SCHALLER commented  ·   ·  Report

    How do I fix the problem??? Keep getting BADREQUEST error whenever I try to send an email with attachments (less than 25 mg). Since I regularly send attachments, this is a HUGE problem for me. PLEASE FIX!!!

  • BOB KRAMPETZ commented  ·   ·  Report

    This randomly keeps occurring, what do you need for debugging this issue

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