AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1465 results found
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why can't I get the AOL GOLD that was downloaded yesterday.
Victor at AOL fixed my AOL Gold and now it wont't open. I pay for AOL.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Trouble with Desktop Gold AGAIN when logging in
We have 2 email addresses. We have to log in with user name and password every time. Clicking "save password" doesn't do a thing. The font is off also, and when I click on Mail Settings to change the font, nothing comes up.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Now all my favorites are missing from AOL now I will be on the phone for two hours again!
all my favorites and work addresses are all missing!
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Help! My address book is not working well at all.
Hello; For the last few days, anytime I make a change to my aol address book, I'm getting messages where the address book function is having problems and to try again in five minutes. I wait ten minutes, try again, but continue to get the same message. Yesterday I created several groups and this morning, they showed up just perfectly in my address book. Tonight, all but two are gone. This is really causing me a lot of stress, since I use aol to notify my church family of sickness, info, etc. What's going on? Thank you!
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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Changed Passwords not being saved
Thank you for not closing this.. See my Post below
When I do a changed password, I never see the "Do you Want to Save this new Password" (or some such check-off), and of course the old passwords keeps coming up..
IE, Edge, Firefox & Chrome all work as expected - not AOL's Browser.Please give us a call at 1-800-827-6364 and one of our technician will assist.
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The Email "Mark Unread" function does not work to restore Email from the "My Mail Folders" "Incoming/ Saved Mail" file. Why is this? Can
The Email "Mark Unread" function does not work to restore Email from the "My Mail Folders" "Incoming/ Saved Mail" file. Why is this? Can you fix it? This same restore function from the "Recently Deleted" file is also intermittent and problematic. Can you fix this too?
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Old mail
If I'm finally able to open Old Mail and try to open one all I get is a blank gray box, the same thing I get when my bank sends me the weekly update. Norton has scanned my hard drive and nothing.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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FIX the browser IMPORT saved password and bookmarks
When I was looking to see why a saved password didn't work, I found most were missing.
used Settings> Browser> passwords.
I started the IMPORT for saved passwords from my Chrome brower about 45 minutes ago, and it is STILL RUNNING !?!Canceling and Bringing up a new instance, I see NO added saved passwords!
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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password saving STILL not working properly
I've seen the Question "Save this password?" come up when adding a new URL login. So I know it CAN WORK - sometimes.
BUT -
I had changed my password for a site. The AOL browser tried to use the old one, and of course it failed. I entered the new password, but it was NOT SAVED, it continued to use the old one, I continued to enter the new one, to no avail - the old password was NOT replaced.
Went to SETTINGS.- BROWSER - PASSWORDS, the box is Still checked.
I DELETED the site's entry and stored password,…If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Pleas send a detailed email at tosgeneral@aol.com for further investigation.
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Was inputting an address the system doesn't put it into the folder I have clicked on. The address shows up but only in 'general.'
Was inputting an address the system doesn't put it into the folder I have clicked on. The address shows up but only in 'general.'
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Sorry, we don't recognize this email
When I sign up the new aol email account and log in, It alerts Sorry, we don't recognize this email. Please help to check and resolve
Username: **If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Passwords STILL not being saved
YES, I have "Save" set in Passwords via the Settings,
NO, Passwords are NOT being saved..I've mentioned this several times over several releases.
When the password had been changed and I'm told it is the
wrong password, entering a DIFFERENT one and it does NOT
swap out the old for new.
I deleted the FACEBOOK entry for that reason, hoping that it will
put them back with the new password.. NO, FACEBOOK and when I did enter it Neither ID or Password was saved...If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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AOL Desktop Gold language
Please change my AOL Desktop Gold language back to English.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Fix problems
I wish the problems AOL has would be repaired , i cant get into my mail settings to change anything concerning my mail also when i am on AOL as soon as new emails come in it shows the number of emails i have waiting however i am not able to view the emails , i have to log out then log back in before the emails will be able to be viewed. I am paying alot for service that recently has gone down hill , maybe i should check and see if the free edition of AOL is available…
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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How many obstacles can you invent? My AOL GOLD Desktop has been taken from me. How do I get it back by Microsoft? user ***
Can you read what I just wrote??? Through Microsoft Recovery I have lost my AOL GOLD Desktop, though I had it long before the Recovery date I used. What Edge gives me for AOL is a mess, not easy to use, God knows who invented it.
Please log in at mybenefits.aol.com or myaccount.aol.com and download AOL Desktop Gold.
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cannot pull up! Flashes on and flashes off!
I cannot connect! Says invalidate program!
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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I am unable to update my payment information,
There is not enough time to log off current name, log into alternate e-mail name to get 4-digit code, and log back in to enter it into the field, which. No other me do this. HELP
By the way, the account information on the screen is correct.
We don’t have access to billing related information. Please call AOL Customer Support at 1-800-827-6364 and they will assists in updating your payment information.
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