AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1183 results found
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Try to clear the Footprints.
Here’s how :a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.In case you continue to experience issues, please call us at 1-888-265-3733.
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I am one of your customers, so why are throwing the mail I send out into SPAM?
I am one of your customers, so why are you throwing the mail I send out into SPAM?
In most cases this issue is caused by the local spam settings on your AOL account. To check your spam settings, and make the necessary adjustments to prevent this from happening again, click on the ‘Mail’ menu on the top left, and select ‘Block Unwanted Mail’ from the drop-down menu. Check the block list (Sender Filter), and if you find your email address in the list, remove it, and click ‘Save’ at the bottom.
If this is not the case, please check the incoming mail and junk mail filters, in the mail applications that you are using (e.g. Outlook, Mac Mail, Windows Mail, Thunderbird or mobile email application).
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AGAIN MY MAIL HAS DISAPPEARED!!!!
AGAIN MY MAIL HAS DISAPPEARED!!!!
Please refresh the mailbox. Click on Mial option > Refresh Mailbox.
If the issue persists please call the AOL Desktop Gold team at 1-888-265-3733 in order to have one of our Technical Support Agents further investigate the problem.
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canceling account
why can't I get my account to pull up I want to cancel my account and can't even get that page to pull up aol.****
To close your account follow the steps from here: https://help.aol.com/articles/close-your-account
If you have issues call us at 1-800-827-6364.
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OMG! Herlp me get rid of that background from your last relese
OMG! Help me. I wasn't supposed to get the new background chooser because I am not Beta. I got it and tried it and now I can't get rid of that background that covers my entire screen. Please tell me how to undo it. I don't want any backgrounds. Your explanation was not clear. I did not know it would cover the entire screen. I thought it meant that you can choose a different background for each email you write! HELP!
To remove images from the list (which eventually will become items used in slideshow) if you hover over a tile, a trash can appears, clicking on that removes it from the available images for background, it doesn’t delete the original file.
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My AOL Desktop Gold was not available and I called AOL to fit it. Now they have deleted all my data (folders and emails) since AOL Gold was
All my folders and mails were deleted by the tech when I called in to have my AOL Desktop Gold reinstalled. The old files from the old AOL system are there but everything since AOL Desktop was installed are gone.
I am very upset and all I hear from AOL is sorry, can't do anything for you.
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
Please call our AOL Desktop Gold team at 1-888-265-3733 if you have any questions. Our team is available 24/7 by phone.
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Error: 137 - ERR_NAME_RESOLUTION_FAILED
Error: 137 - ERRNAMERESOLUTION_FAILED
I keep getting this error - over and over again - just about every time I sign on and then when i try to read news etc - just keeps coming up and I have to retry everything
Restarting your computer, modem and any home networking equipment, will help your computer get a better connection. Follow the steps below: 1. Shut down your computer. 2. Unplug the power cord from your cable, DSL, or dial-up modem, and router (if you have one). 3. Wait 30 seconds. 4. If you use an external modem, plug the power cord into your cable, DSL, or dial-up modem. 5. If you have a router, plug the power cord into your router. 6. Turn on your computer.
If you still encounter issues call us at 1-888-265-3733.
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Since the March 4, 2019 update 11.0.2197, my AOL Gold 9.8.2 has shut off many times per hour. Task Master shows the AOL memory at 55% and di
Since the March 4, 2019 update 11.0.2197, my AOL Gold 9.8.2 has shut off many times per hour. Task Master shows AOL using 55% of my memory and 98% of the disc when this happens. I called your tech support on March 8 and was told to uninstall/reinstall AOL Gold. This has not helped. What is happening with this new OATH update?
Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
Have agents on standby to chat about problems OR do not advertise you do !!
Your so-called chat option is dysfunctional, no agent ever responds!!
Either have agents available OR do not advertise such!!!We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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Set Mail Signature
Where did the insert photo go on the set mail signature - Hate this new upgrade
To add a photo in the email signature open the picture in a Photo Editor (we recommend Microsoft Paint), and after using the Selection tool to select which part of the photo you want in your signature, copy the selection using the Copy function in your photo editor, or with the CTRL+C keys on your keyboard.
After copying the photo selection go to the Set Mail Signatures option in AOL Desktop Gold, and paste the photo in the signature compose window by using the CTRL+V keys on your keyboard.
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Now also the underline feature and "Bold" feature are not working properly at all. In addition the spell check will underline in red and whe
Now also the underline feature and "Bold" feature are not working properly at all. In addition the spell check will underline in red and when clicking show correct spelling, but often not make any spelling change when the correct word is clicked on and it goes back to print or working page, leaving the incorrect spelling with red underline. Perhaps now you can fix all herein reported. The only thing I can count on working consistently with AOL currently is every month you take payment out of my account on time. THANKS Pastor Stuart Milgrom
HIS JOY Ministry
Serving Flagship …We are sorry to hear about the issues you are experiencing, and we apologize for the inconvenience this has caused you.
The engineering team is aware of the spell check issue in AOL Desktop Gold, and is working to resolve this in the next software updates.
Regarding the McAfee subscription issue, one of our senior agents will reach back to you as soon as the issue is resolved, in order to install the McAfee antivirus.
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chat rooms down AGAIN
Again, your cat rooms are down and people cannot access them. Your service is terrible as of late. Last time this happened I was on the phone with an AOL tech for 45 mins as I was continued to be lied to over and over by people who have no business being called techs...
Close and reopen AOL Desktop Gold and check if the chat rooms are loading.
If you encounter issues, please send us screenshots here: aolsupporthelp@aol.com
In case you need help, here is an article on How Do I Take a Screenshot? aol.it/1SA5nOM
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Can't even delete a secondary screen name? REALLY????
I worked for a company called the Radio Mall. In 1995, I set up the email address theradiomall@aol.com. I no longer work for the company, so not only do I not need that address, I am not entitled to have it anymore. So, I tried to delete it. Well.....
I signed on to that address to delete it. It took a while, but finally, I found something that said that I had to go to the main email/master account and delete it from there. So. I went there and I eventually found something that said I had to be…
In case you have an active Advantage Plan, or if it was cancelled less than 90 days ago, you cannot close a Master or Designated Master Account (you can delete only sub-accounts). Once you have canceled an Advantage Plan and 90 days have passed, you can follow the steps from the article below to close the Master or Designated Master Account.
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AOL One Point is not compatible with Desktop Gold or Edge. Only with Chrome. You call this a benefit?
Your tech, Zak tried to find an extension for Aol One Point for Desktop Gold and also Edge. He found One point was not Compatible with either browser, only Chrome. This is ridiculous. Who was asleep at the switch? Please correct this. Otherwise remove One Point because it is not a benefit or else sate its limitations
The AOL Desktop Gold and the Microsoft EDGE browsers do not support extensions, therefore the AOL One Point does not run on these browsers.
The AOL Desktop Gold comes with its own password manager, which can be used to easily store login credentials for your favorite sites. To learn how to enable this feature, please check the following article: https://help.aol.com/articles/how-do-i-enable-disable-the-browser-password-manager-in-aol-desktop-gold
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Don't run old articles.
On 1/14/18 they ran an article on eclipse sunglasses. Only 5 months ago!
How stupid can you get?Thank you for your feedback.
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Tab Key in Email
I have always been able to use the tab key to indent in an email. Just a few weeks ago, this ability disappeared without warning. Now, pressing the tab key erases everything I've typed and returns the cursor to the upper left corner. Dumb idea!! If you needed to disable the tab key, why not just make it so the key no longer responds instead of erasing things? Either restore the tab functionality, or just don't let it reverse and erase.
Before pressing the Tab key, make sure the text is not highlighted. When indenting the text, place the cursor in-front of the paragraph, and press Tab.
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No portfolios now? Jesus, now that we are paying you take away features. I have been an AOL user for 30 years.
We now pay for features that are being taken away. I have been with AOL for 30 years. What kind of company is Oath anyway? Whores?
AOL and Yahoo are now a part of the same company, and so we were able to make this process very easy for you!
We highly recommend migrating your content over to Yahoo Portfolios, because of its robust finance platform. Yahoo Portfolios is free and easy to use! It’s a part of Yahoo Finance. If you’re not already familiar with it, Yahoo Finance offers really helpful features for its members like:- real-time market data
- relevant original and partner content, and
- a continually expanding set of financial data.
It also provides members access to global financial market data, commodities, currencies, indices, and cryptocurrencies.In order to migrate your portfolio, please follow the steps from the section titled ‘Migrate your portfolio to Yahoo Portfolios’ from the following help article: https://help.aol.com/articles/aol-portfolios-will-be-discontinued
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No Welcome Sounds / You've got Mail in Desktop Gold
Sounds are disabled and not playing from the AOL Desktop Software. Currently have the updated version. Troubleshoot with AOL Tech Team and still the same problem.
Please follow the steps below to make sure the greeting sounds are enabled:
1. Open the AOL Desktop Gold and sign in.
2. Click on the ‘Edit’ menu on the top left.
3. Select ‘General Settings’ from the drop-down menu.
4. Go to the ‘Personalization’ section on the left.
5. Select the ‘Sounds’ tab.
6. Click on ‘Enable All’ (changes are saved automatically).If the problem persists after enabling the greeting sounds, follow the steps from the article below to check the Windows sound controls:
https://help.aol.com/articles/verify-sound-controls-on-windows-7-vista
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Not really a mail feedback. My AOL Desktop GOLD and Tray Launcer Icons stop working. AOL is still installed but I Can't access it
Why does my AOL desktop Gold Icons stop working but AOL Desktop Gold is still installed?
Try restarting your computer and if you still encounter issues please give us a call at 1-888-265-3733 and one of our engineers will further investigate.
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calendar
I couldnt get into my aol gold on my desktop for months. Now I cant open my calendar in the browser under my favorites in aol desktop gold. I would like some sore of compensation for my trouble.
Hi there, in case you are still experiencing issues accessing your AOL Calendar in AOL Desktop Gold, we recommend updating the favorite for the calendar. To do that type calendar.aol.com in the address box, and press Enter, and after the page has fully loaded, click on the heart icon on the top right corner of the web-page and select ‘Add to Favorites’. You can also add a shortcut for the AOL Calendar in the AOL Desktop Gold’s toolbar, by following these steps:
1. Sign in to AOL Desktop Gold.
2. Click the ‘Add a Fav’ icon from the Toolbar.
3. Type ‘Calendar’ into the Search for a shortcut box.
3. Left-click on the Calendar shortcut and select ‘Add to Toolbar’.
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