AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1183 results found
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I have no new emails but it still says I have 24??????
How is this possible?????
Try refreshing the mailbox. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.
If the issue persists please call the AOL Desktop Gold team at 1-888-265-3733 in order to have one of our technical support agents assist you further.
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I have been an AOL member for over 20 years, and have used your program as my primary email program. Recently, AOL has discontinued the 9.8
I have been an AOL member for over 20 years, and have used your program as my primary email program. Recently, AOL has discontinued the 9.8 desktop version and substituted the new and improved AOL Desktop Gold, for $5 per month.
I find that the new AOL Desktop Gold version is absolutely terrible. There are so many bugs – that I’m not sure if AOL did any kind of beta testing before releasing this garbage.
For example:
In the past versions, when one opened up AOL it would automatically open up the READ tab and you would automatically see all…
Thank you for your feedback, will send it over to the AOL Gold desktop team, making sure the features you mentioned become a priority and will be added in the future releases.
Currently, we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.
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Peoplewhiz
I received a "popup message" on AOL for an outfit called "PeopleWhiz" proporting that it contained hundreds and hundreds of records of people which included background, criminal and all other types of data on just about everyone in the country. I decided to give it a try and used it to search my own name and found that it contained primarily false and incorrect data, or data which pertains to other people having a similar name without any regard to associating the information to the proper person. As you "progress" through the program it tells you there is multiple criminal…
Thank you for bringing this to our attention. We will have our Ad Team look into this.
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cnt and enter
I thought you said that feature was fixed?? hate to inform you but it still doesn't work.....It's a small thing but it does make sending mail much easier!
The option to send the email using the CTRL+Enter key compilation is available. After typing your message into the Write mail window, add the recipients’ email address in the To field (or CC/BCC), then type the email subject and press CTRL+Enter to send the email.
Please make sure the cursor is in the To field when you press the Ctrl-Enter keyboard combinations.
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OPTIMIZED for sending pictures ISN'T WORKING RIGHT - IT STILL HAS ISSUES and takes WAY TOO LONG
OPTIMIZED for sending pictures ISN'T WORKING RIGHT - IT STILL HAS ISSUES and takes WAY TOO LONG
Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
system mechanic
had system mechanic on my laptop, then my wife recently put it on her laptop, now my laptop wants the registration code. Went through 2 operators for help, was sent original code from 2016 and it did not work. Support is weak.
Hello there, the System Mechanic subscription covers all the computers in your house (same network). To install System Mechanic on another computer in your household, follow the steps here: https://help.aol.com/articles/how-do-i-download-and-install-system-mechanic
In case you are having problems downloading System Mechanic or you have questions about the product, please call us at 866-485-9217.
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Error: 101 - ERR_CONNECTION_RESET
Now I keep getting this error when trying to access many web pages. I do not need to call support. It is at your end. Many people are experiencing this. I've cleared my browser and signed off and back on but still get it.
Please power cycle (reboot) your modem/router, by following these steps:
Switch off and unplug the power from your modem/router.
Leave both unplugged for 30 seconds.
Plug the power back into the modem/router and verify that you are again connected to the Internet.If you still encounter issues call us at 1-888-265-3733.
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aol homepage
Changing AOL homepage does not work. In Edit, startup settings, browser, tabs. No matter what you do the new homepage address will not save or change. It is stuck. Please fix. Thanks
On the settings page, you mentioned please make sure under the “When a new tab is created” option the “display my homepage” is checked. On the bottom of the settings page enter the URL of the new homepage. Changes are saved automatically.
Please keep in mind that the homepage will appear if you open a new tab, it will not replace the welcome screen. -
Biggest complaint today ...... don't know how to put Emails in order BY EMAIL in order to delete BIG blocks I don't want! NOT HAPPY WITH NE
MAKE IT SO I CAN SET IT IN ORDER BY EMAIL ADDRESS LIKE THE OLD AOL !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
In order to sort emails by the sender’s email address, first open the Old mail folder (or the folder from where you want to delete mail), and click on the “E-mail Address” column above the list of mail. This will arrange your list of emails alphabetically by the sender’s email address.
To select a large group of emails, highlight the first email in the list you want to delete, then scroll down to the last email, and while holding down the SHIFT key click on the message.
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Privacy Update not certified email from AOL
I received an email to update the privacy terms. I will not click on any link in this email as it is not the blue certificated email as AOL always sent so you knew it was legit.
The email that you received is most likely genuine. To make sure the email is indeed coming from AOL, please review the information from our Help page: https://help.aol.com/articles/what-is-aol-certified-mail
I understand that you have concerns about the new Terms of Service (https://policies.oath.com/us/en/oath/terms/otos/index.html) and Privacy Policy (https://policies.oath.com/us/en/oath/privacy/privacy/index.html) that you’ve been prompted to agree to.
You can review the FAQ (https://policies.oath.com/us/en/oath/privacy/guce/faq/index.html) for more info about the changes.
To learn more about the choices we offer and to exercise control over your information, please visit our Privacy Controls page (https://policies.oath.com/us/en/oath/privacy/controls/index.html). If you’d rather not agree to the new changes, you may choose to cancel your account (https://help.aol.com/articles/account-management-cancel-or-reactivate-your-aol-account) and stop using our service.
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How it improve AOL DESKTOP GOLD.....FIX THE PROBLEMS!
I am really getting sick and tired of clicking on something having the computer freeze while AOL DESKTOP decides when to start responding! "You've got Mail" but wait 2 minutes for it to respond and show you what it is, "Can't send now, try another time" yet the **** adds keep popping up. 71 headlines, but more that 1/2 are over a week or more old and don't even try to read someithing from oneof the partners you have to look on 25 pages of ads to find/complete reading the story! I know, I know, you'll merge this some other…
Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
Make It Work!!!
AOL Gold e-mail doesn't work. AOL Gold address bar window doesn't work. And AOL Gold Tech. Support certainly does not work.
Your Tech. Support can not fix it. They just tell me "it's a known issue". Yes, I know. that's the problem.
MY SUGGESTION IS: "FIX THIS PROBLEM THAT HUNDREDS OF PEOPLE HAVE BEEN COMPLAINING ABOUT FOR OVER A MONTH".
We’re glad to hear that the latest update resolved the issue. This update contained several performance and bug fixes, which can be viewed on this page: https://beta.aol.com/projects/desktop/windows/
Please note that every update is first released to our Beta Client, and 2-5 days later it is made available to the general release of the software.
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fix this now
what in the hl have you done to aol. can't even get on it without having to enter user name and password. I have had it with this st. aol can stick up their
Follow these steps:
1. Launch AOL Desktop Gold.
2. On the Sign On screen, type your username.
3. Check the Save Password box and click Continue and then Next.
4. Type your password and click Sign in. -
I hate having to reclick to get full size with every email that I read. Why can't it be like the old aol and stay the way I set it.
In Search - please bring back the former way of listing the user folder in which a file is found.
We will pass your feedback along to the appropriate team.
Regarding the window size issue please follow the steps from this help article to set your window size and position: https://help.aol.com/articles/how-do-i-change-the-window-size-and-position-in-aol-desktop-gold
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Improve aol desktop gold
I'd like the following improvements to be made to aol desktop gold.
1) Lighten up the resources to have aol desktop gold run. On windows task manager, aol desktop gold takes more ram to run then anything else that I have as software. Takes 24 megabytes when starting windows 7 and then jumps to 77 megabytes.
2) when reading email, the window size is very small unless the window is maximized.
3) it seems that if I go to help menu and then check for aol updates, nothing happens.
4) More options to tune aol desktop gold. With windows OS,…We will pass your feedback along to the appropriate team.
Regarding the window size issue please follow the steps from this help article to set your window size and position: https://help.aol.com/articles/how-do-i-change-the-window-size-and-position-in-aol-desktop-gold
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When I copy and paste my error message IT WON'T paste into the report a bug section.
When I copy and paste an email error message I cannot paste it into the report a bug section so you can see it. How are you going to fix the gold issues if you won't let us send them to you?
BRING BACK v 98.2 it was PERFECTION and the Email standard of all time vs. all the others.
Please use the keyboard shortcuts CTRL+C to Copy and CTRL+V to Paste inside the Report a Bug window.
If the error message does not show up inside the window, after pasting it, it means that the error page does not allow the copy function.
In this case, please type the error message inside the Report a Bug window.
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NOTIFY CUSTOMERS WHERE AOL MAIL IS SAVED ON YOUR COMPUTER
When one buys a new computer any AOL mail is saved on your existing PC, it is lost due to the fact that AOL’s Programmers failed to allow you to pick a folder to save those e-mails in so that you can easily transfer those folders to your new computer. AOL wants to charge for technical support to help you with moving the files to the new computer when all AOL customers should be able to do it easily. Just one more bad problem with AOL GOLD Desktop. I do not expect to pay a dime for AOL technical support…
The option to export the personal filing cabinet (PFC) has been made available in the last update. To export your PFC, go to Edit – General Settings – My Data (tab) – click on the “Export” button, select a location where you want to save the PFC file, then click “Save”. After this you will be given the option to create a password for the PFC file, this step is mandatory, so make sure to write your password down after creating it.
The .export file can be moved to another computer, using an external storage device or online file storage service, and can be imported in AOL Desktop Gold, by going to Edit – General Settings – My Data (tab) – and clicking on the “Import” button (the previously created password is required).
Please note that the .export PFC file cannot be opened, and in order to…
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Your info/advice is all wrong time and time again
You tell me to call a tech and give me the phone number fort the Bookkeeping Department.
You tell me (your reply is below) how to access my personal filing cabinet but there is no such file on my hard drive:
"The personal filing cabinet is stored in a local database folder, which can be opened by accessing the path below in the Windows Run box (press the Windows key + R): LOCALAPPDATA\AOLDesktopData\db
If you still encounter issue call us at 1-888-265-3733."
Product Support, AOL
The option to export the personal filing cabinet (PFC) has been made available in the last update. To export your PFC, go to Edit – General Settings – My Data (tab) – click on the “Export” button, select a location where you want to save the PFC file, then click “Save”. After this you will be given the option to create a password for the PFC file, this step is mandatory, so make sure to write your password down after creating it.
The .export file can be moved to another computer, using an external storage device or online file storage service, and can be imported in AOL Desktop Gold, by going to Edit – General Settings – My Data (tab) – and clicking on the “Import” button (the previously created password is required).
Please note that the .export PFC file cannot be opened, and in order to…
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Where's the "AGREE" Button?
I've read and reread the "Terms of Agreement/Service" and nowhere can I find the button to click on to agree to anything therein. How do you expect anyone to agree with all of that stuff?
In order to accept the new Terms of Service and Privacy Policy, you’ll need to read all of the text provided. After you’ve scrolled to the bottom, the option to accept will be clickable.
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When I write an email approximately 3-5 pages , the message bar/field closed out automatically and the words were not saved.
Please bring the same feature as with the old AOL Desktop. As soon as possible.
Please send us a crash report in order for our engineers to further investigate this. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.If the issue persists please call the AOL Desktop Gold team at 1-888-265-3733 in order to have on of our Technical Support Agents further investigate.
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