AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1183 results found
-
Please restore the headings! I need who the emails are from and who I sent them to printed out with the email.
Please restore the headings! I need a record of who I sent emails to and who emails are from!
Please follow these steps in order to print the email header:
1. Open the email.
2. Click on the ‘File’ menu on the top left.
3. Select ‘Print Preview’.
4. Check ‘Show headers and footers’ from the top left.
5. Click on the ‘Print’ button on the top left corner of the Print Preview window. -
Breaking News Pop up
A while back you said this was fixed. It is NOT fixed. It keeps popping up.
Please make sure you have the latest AOL Desktop Gold version by clicking the “Help” button on the top, right corner of the window, and selecting “About AOL” from the drop down menu. In the middle of the “About AOL” window, you’ll see the version you have installed.
If the version is lower than 2470, keep the AOL Desktop signed in for at least 20 minutes then close and reopen the software. The update should automatically upload. If the issue persists after updating the AOL Desktop, please let call at 1-888-265-3733.
-
When I log in to AOL from Microsoft Edge, it automatically shows my email without asking me to log in. How can I stop this???
I do not want to be able to see my email without asking for my password. Logging in from Microsoft Edge automatically loads my email without my password. How do I prevent this?
I think we may have a solution for you! Try clearing your cookies, cache, and history by following the info here: http://aol.it/1KTJUg6
Also, please make sure that “remember me” box is unchecked.
-
Email addresses
when putting in an address,all prior versions of AOL, the address would be saved. Then it would only require a few letters to be recalled. Now it does nothing. You have to continue to memorize every email address. What was wrong with 9.7. Can we not have a better version than Gold?
Hey,
Thanks for reaching out. As long as a contact is saved, their email address should populate as an option in a dropdown box as you start typing it. More information about adding email recipients to your messages can be located here: https://help.aol.com/articles/add-remove-cc-and-bcc-recipients-to-an-email-in-aol-desktop-gold
We hope this helps clarify the situation.
Sincerely,
AOL Product Support -
Cannot delete mail folder, delete grayed out on web, does nothing in gold.
Wife went to add a folder in gold, no such option, grayed out. Went to rename empty folder, grayed out in gold or won't do it. Went to web, added new folder, can see new folder in gold but cannot delete empty folder either place. Something is messing up folder rename, add and delete, both on gold and web. Should I stop paying you and go to outlook.com for free?
Please make sure that you select the folder before you try to rename it.
If the folder is not selected the rename option will be grayed out.
-
got hacked called AOL they claim they can't help with lost mail and contacts why do I pay for this service and get nothing case#10762099 ses
you can actually help when asked
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
-
Please let us know when you make updates.
Please let us know when you make updates to AOL Gold and what they are. Also, it feels as if there is no response to these Feedback comments and requests. Just silence. Like talking to the wall.
You can always check the new features or fixes by visiting this public website: https://beta.aol.com/projects/desktop/windows/
-
Something is wrong with my AOL. I can't open my e-mails. They will not load. Keep getting a massage to wait 5 mins and try again.
What the **** is going on with AOL? I'm about to cancel them. Been with them since 1997. Come on guys get your act together.
Try clearing the Footprints in the new AOL Desktop. Here’s how: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
In case the issue persists please restart the software.
-
why can I no longer ear browsing history from aol? if I can't do it, I won't use the aol browser anymore
return the 'internet' to aol settings so I can clear my browser
Please try the following:
a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
b. Select “Clear Footprints” from the Browser Settings.No need to wait for a confirmation message, the Footprints will be cleared immediately.
-
Please put people on your customer service that can speak clear English. It was very difficult to understand the agent. Time consuming!!!!!!
Please put people on your customer service that can speak clear English. It was very difficult to understand the agent. Time consuming!!!!!! Your system of just changing a debit card is long and too complicated when talking with an agent. I tried to do it online but your system had the wrong phone number and user name. Could not change anything. I have been a customer from the beginning and it used to be easy to update information.
Thank you for your patience while we reviewed your feedback.
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
-
The 20 times a day I check my email, each time I pull up the email window, have to adjust the column widths. Make them format-able.
The 20 times a day I check my email, each time I pull up the email window, have to adjust the column widths. Make them format-able.
1. Drag one of the four corners of the mailbox window to your desired size and position.
2. In the top right corner of the AOL Desktop, click “ Window” then choose “ Save Window Size and Position” from the drop-down menu. -
I would like to see the email address not the senders name in my inbox
I would like to see the email address not the senders name in my inbox.
Please change back. Now I don't know who is sending emails.Go to Edit – Mail Settings – select ‘Email Address’ next to View (changes are saved automatically)
-
Missing welcome sound
My welcome sound will not play when I sign in. It only says you've got mail. Please fix.
Hey Kathy,
Thanks for reaching out to us. Can you please report this issue with the Welcome sound by using the “Report a Bug” section, so our engineers can troubleshoot it further? It can be accessed by clicking the Help menu at the top.
Sincerely,
AOL Product Support -
Your blocking names does no good at all. All they do is use a new screen name to send mails of threats.
Your blocking names does no good for Spam at all. All they do is use a new screen name to send threatening mails. You have accomplished nothing.
This is how you can set filters on web mail: https://help.aol.com/articles/aol-mail-mail-settings
To set filters in AOL Desktop Gold follow this article: https://help.aol.com/articles/sort-incoming-emails-into-folders-with-mail-filters-in-aol-desktop-gold
-
CANNOT DOWNLOAD ATTACHMENTS FROM DESKTOP GOLD....TECH SUPPORT WAS NOT ABLE TO HELP VERY POOR QUALITY
We apologize for the long hold time you experienced and we’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
-
hacking my account
On 5/14 and 5/15 I got a notice that someone was impersonating me on my account. I see now that someone did get into my account and pretend like I wrote a letter to him, from my account so it looks like I sent it. He kept it in my drafts, then sent it to himself today.
We have a help article on identifying suspicious activity: https://help.aol.com/articles/account-management-identifying-suspicious-activity
If you need assistance changing your password please reach out to our customer service team by calling: 1-800-827-6364.
-
Thought you should see this.
Got this today and thought you should be aware of it: At the top was a large, bold "AOL.". i thought I'd send it to you before I deleted it.
Dear User,
This is a feedback from your earlier request with instruction to close your AOL account.
Note that your request is now being processed and we need you to confirm the account closure request.
If you didn't initiate the account closure request, click Cancel Account Closure Request button immediately and login with your e-mail to cancel and update your account.
Aol Account Closure Request
Failure to cancel this request,…
The email is not legit. Please mark it as spam and make sure you do not click on any links.
-
common courtesy
Lets have a little courtesy when on chat, yes you may be busy Arthur S but I waited to talk to you and did not get the complete information and when I asked to wait you cut me off Extremely rude an unprofessional for a paying customer. I think you should wait until the customer is satisfied with the help you have suggested and to make sure the customer is satisfied
It might be a good idea to hire a few more people to help in the chat sessions instead of being so rude and unhelpful to your customersWe’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
-
does AOL plan to fix this sending email problem or just keep its members constantly ****** off?
oh just another day of being so ****** off that I can't send emails.. wait 5 minutes, wait another 5 minutes, then try again.. oh no, wait THIS 5 minutes and try it.. it didn't work? well wait 5 minutes and try again. Fix this worthless program or give us back all our money, give us back our dial up aol that at least worked.
Please close and reopen the AOL Desktop Gold software and in case the issue persists, give us a call at 1-888-265-3733 and one of our technicians will further investigate
-
Please send us a crash report in order for our engineers to look into the issue you are experiencing with the software closing unexpectedly. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.
- Don't see your idea?