AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1196 results found
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COMPLAINT
You folks locked me out of my account, forced me to create a new password, passed me a code on the phone and then forced me to create an alternate e-mail address in order to get back in to my account and then only in one screen name. I have been with AOL (PAYING} for many years. You people really ****.
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
If you still encounter issues call us at 1-888-265-3733.
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Email
Before when I wanted to send a page etc to someone there was a little envelope at the top right hand that you could click and it brought you straight to my email with the description of the page. Now I have to go through too many changes to do the same thing and it is confusing. Please restore that feature.
To insert a webpage in an email, please follow these steps:
1. Open your favorite website in the AOL Desktop browser.
2. In the top right corner of the webpage, right-click on the “Heart” shaped icon then select Insert in Mail from the drop-down menu. -
Please bring back the option to save my preferred font style and font size ( on default settings). I am using AOL Desktop Gold
My preferred font style is comics sans (bold) and font size is 10 pt. I am trying it to save on the Mail Settings, but AOL Desktop Gold is not accepting it.But I had it before.
Follow these steps:
1. Open AOL Desktop Gold and sign on
2. Click Edit on the top left.
3. Select Mail Settings from the drop-down menu.
4. Go to the Font and Text tab.
5. Select the desired font type and size.
6. Close the window (changes are saved automatically). -
bounced e-mails due to DMARC Policy
Fix this problem - Unauthenticated email from aol.com is not accepted due to domain's DMARC policy. Please contact the administrator of aol.com domain if this was a legitimate mail. Please visit https://support.google.com/mail/answer/2451690 to learn about the DMARC initiative. c47sor12576592qvh.6 - gsmtp
The DMARC policy is used by all major email provides in order to prevent the sending of scam and spoofing emails, by rejecting the emails coming from a server not owned by the domain which sends the email. In case you received this message after sending an email from your AOL address, please configure your Outgoing Mail Server using the AOL SMTP settings outlined in the section titled “AOL Mail POP and IMAP settings” from the following help article: https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail
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Window Size
I want to have the window positions stay the way I put them in. Right now I have to change the position every time.
To adjust the window sizes, please follow these steps:
1. Drag one of the four corners of the window to your desired size and position.
2. In the top right corner of the AOL Desktop, click “Window” then choose “Save Window Size and Position” from the drop-down menu.
Please note that the option to save the window size and position will not work if the window size is set to full screen.
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how do you report a cyber bully in aol games
there is a cyber bully in aol games but no way to report him WHY NOT
If you want to report a player, hold the mouse on the player name, on the right side click on the three horizontal dots then select Flag.
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COMMENTS NOT POSTING - 3RD TIME POSTING THIS
When I log into my AOL account and comment on any article in the headlines section, my comment appears to me - but DOES NOT APPEAR in my comment Profile under "Latest Activity."
The latest activity appears to be April, despite several comments and tests made since then.
This also only occurs under this account. When I log in anonymously, or under another AOL screenname & account, there is no problem, the system functions properly. So the problem is specific to this particular account.
Before posting a comment on an article, check if your Nickname is displayed on the top right corner of the comment box. If the Nickname is not displayed (your profile is not loaded), please refresh the page by pressing F5 on your keyboard. Once Nickname is displayed you can post a comment, which will show-up in your Profile.
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I received an email from a suspected spam. stating AOL found problems with my account and wanted me to call 855 336 6488 I put it in my spa
Your screen is useless
The email you have received is not from AOL. It is a “phishing” scam intended to collect your information under false pretenses. Please utilize the “Report Spam” functionality within AOL mail to flag such messages for review by the appropriate department within AOL.
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so far this moring i have had aol gold lock up so i had to go off line to reset it and then later it just dropped off line on its own.
why cant aol get thier act together and fix aol gold? its your worse (*****) ever!!
Please send us a crash report in order for our engineers to look into the issue you are experiencing with the software closing unexpectedly. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
improve email some emails do not arrive, email is slow, many have to be sent over
improve email, some emails do not arrive, email is slow, and many replies have to be resent because of error messages.
To resolve the slowness and performance issues, please try the troubleshooting solutions below:
1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues. This article provides the steps to restart the PC: help.aol.com/articles/restart-the-computer
3. Enable only the essential startup programs. Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down, and affect other running applications. For help with this, please refer to the following help article:https://help.aol.com/articles/enable-only-essential-startup-programs
If…
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can't change font and font type and size for my emails.... GOLD IS TERRIBLE
can't change font and font type and size for my emails.... GOLD IS TERRIBLE
If you want to adjust the font size in the list of mail, click “Edit” on the top left corner of the AOL Desktop window, select “Mail Settings” from the drop-down menu, and from the “Font and Text”“ tab select your preferred “ Font Size” from the drop-down menu (Small, Medium or Large). After selecting the Font Size the changes are saved automatically.
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OATH spam askes for my email address and password
Important Information About Your AOL - Email Service
Hello,
As you've used your email address in the last 90 days, we need to let you know about some changes we're making.
We're closing some of our older email services. That means your AOL email address will stop working after 30th January, 2019 unless you switch to AOL OATH. If you don't, you'll lose your email address as well as the folders and messages associated with it.
Please take some time to switch and agree to the new unified Terms of Service and Privacy Policy by clicking on the button below.…That is not a legit email. Please mark it as spam.
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AOL DataMask
After uninstalling and reinstalling Data Mask correctly the datamask box is showing the garbled letter but when we restart the computer, its not gonna show the garbled letters anymore.
Our engineers are aware of an issue preventing the anti-keylogging window from appearing when using both Data Mask and AOL Desktop Gold, and are currently working on a fix. Although the window does not appear, the anti-keylogging feature is still functioning in the background, so your keystrokes cannot be recorded by malware software.
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Try to clear the Footprints.
Here’s how :a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.In case you continue to experience issues, please call us at 1-888-265-3733.
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I am one of your customers, so why are throwing the mail I send out into SPAM?
I am one of your customers, so why are you throwing the mail I send out into SPAM?
In most cases this issue is caused by the local spam settings on your AOL account. To check your spam settings, and make the necessary adjustments to prevent this from happening again, click on the ‘Mail’ menu on the top left, and select ‘Block Unwanted Mail’ from the drop-down menu. Check the block list (Sender Filter), and if you find your email address in the list, remove it, and click ‘Save’ at the bottom.
If this is not the case, please check the incoming mail and junk mail filters, in the mail applications that you are using (e.g. Outlook, Mac Mail, Windows Mail, Thunderbird or mobile email application).
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AGAIN MY MAIL HAS DISAPPEARED!!!!
AGAIN MY MAIL HAS DISAPPEARED!!!!
Please refresh the mailbox. Click on Mial option > Refresh Mailbox.
If the issue persists please call the AOL Desktop Gold team at 1-888-265-3733 in order to have one of our Technical Support Agents further investigate the problem.
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canceling account
why can't I get my account to pull up I want to cancel my account and can't even get that page to pull up aol.****
To close your account follow the steps from here: https://help.aol.com/articles/close-your-account
If you have issues call us at 1-800-827-6364.
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OMG! Herlp me get rid of that background from your last relese
OMG! Help me. I wasn't supposed to get the new background chooser because I am not Beta. I got it and tried it and now I can't get rid of that background that covers my entire screen. Please tell me how to undo it. I don't want any backgrounds. Your explanation was not clear. I did not know it would cover the entire screen. I thought it meant that you can choose a different background for each email you write! HELP!
To remove images from the list (which eventually will become items used in slideshow) if you hover over a tile, a trash can appears, clicking on that removes it from the available images for background, it doesn’t delete the original file.
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My AOL Desktop Gold was not available and I called AOL to fit it. Now they have deleted all my data (folders and emails) since AOL Gold was
All my folders and mails were deleted by the tech when I called in to have my AOL Desktop Gold reinstalled. The old files from the old AOL system are there but everything since AOL Desktop was installed are gone.
I am very upset and all I hear from AOL is sorry, can't do anything for you.
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
Please call our AOL Desktop Gold team at 1-888-265-3733 if you have any questions. Our team is available 24/7 by phone.
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Error: 137 - ERR_NAME_RESOLUTION_FAILED
Error: 137 - ERRNAMERESOLUTION_FAILED
I keep getting this error - over and over again - just about every time I sign on and then when i try to read news etc - just keeps coming up and I have to retry everything
Restarting your computer, modem and any home networking equipment, will help your computer get a better connection. Follow the steps below: 1. Shut down your computer. 2. Unplug the power cord from your cable, DSL, or dial-up modem, and router (if you have one). 3. Wait 30 seconds. 4. If you use an external modem, plug the power cord into your cable, DSL, or dial-up modem. 5. If you have a router, plug the power cord into your router. 6. Turn on your computer.
If you still encounter issues call us at 1-888-265-3733.
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