AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1196 results found
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Since the March 4, 2019 update 11.0.2197, my AOL Gold 9.8.2 has shut off many times per hour. Task Master shows the AOL memory at 55% and di
Since the March 4, 2019 update 11.0.2197, my AOL Gold 9.8.2 has shut off many times per hour. Task Master shows AOL using 55% of my memory and 98% of the disc when this happens. I called your tech support on March 8 and was told to uninstall/reinstall AOL Gold. This has not helped. What is happening with this new OATH update?
Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
Have agents on standby to chat about problems OR do not advertise you do !!
Your so-called chat option is dysfunctional, no agent ever responds!!
Either have agents available OR do not advertise such!!!We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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Set Mail Signature
Where did the insert photo go on the set mail signature - Hate this new upgrade
To add a photo in the email signature open the picture in a Photo Editor (we recommend Microsoft Paint), and after using the Selection tool to select which part of the photo you want in your signature, copy the selection using the Copy function in your photo editor, or with the CTRL+C keys on your keyboard.
After copying the photo selection go to the Set Mail Signatures option in AOL Desktop Gold, and paste the photo in the signature compose window by using the CTRL+V keys on your keyboard.
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Now also the underline feature and "Bold" feature are not working properly at all. In addition the spell check will underline in red and whe
Now also the underline feature and "Bold" feature are not working properly at all. In addition the spell check will underline in red and when clicking show correct spelling, but often not make any spelling change when the correct word is clicked on and it goes back to print or working page, leaving the incorrect spelling with red underline. Perhaps now you can fix all herein reported. The only thing I can count on working consistently with AOL currently is every month you take payment out of my account on time. THANKS Pastor Stuart Milgrom
HIS JOY Ministry
Serving Flagship …We are sorry to hear about the issues you are experiencing, and we apologize for the inconvenience this has caused you.
The engineering team is aware of the spell check issue in AOL Desktop Gold, and is working to resolve this in the next software updates.
Regarding the McAfee subscription issue, one of our senior agents will reach back to you as soon as the issue is resolved, in order to install the McAfee antivirus.
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chat rooms down AGAIN
Again, your cat rooms are down and people cannot access them. Your service is terrible as of late. Last time this happened I was on the phone with an AOL tech for 45 mins as I was continued to be lied to over and over by people who have no business being called techs...
Close and reopen AOL Desktop Gold and check if the chat rooms are loading.
If you encounter issues, please send us screenshots here: aolsupporthelp@aol.com
In case you need help, here is an article on How Do I Take a Screenshot? aol.it/1SA5nOM
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Can't even delete a secondary screen name? REALLY????
I worked for a company called the Radio Mall. In 1995, I set up the email address theradiomall@aol.com. I no longer work for the company, so not only do I not need that address, I am not entitled to have it anymore. So, I tried to delete it. Well.....
I signed on to that address to delete it. It took a while, but finally, I found something that said that I had to go to the main email/master account and delete it from there. So. I went there and I eventually found something that said I had to be…
In case you have an active Advantage Plan, or if it was cancelled less than 90 days ago, you cannot close a Master or Designated Master Account (you can delete only sub-accounts). Once you have canceled an Advantage Plan and 90 days have passed, you can follow the steps from the article below to close the Master or Designated Master Account.
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AOL One Point is not compatible with Desktop Gold or Edge. Only with Chrome. You call this a benefit?
Your tech, Zak tried to find an extension for Aol One Point for Desktop Gold and also Edge. He found One point was not Compatible with either browser, only Chrome. This is ridiculous. Who was asleep at the switch? Please correct this. Otherwise remove One Point because it is not a benefit or else sate its limitations
The AOL Desktop Gold and the Microsoft EDGE browsers do not support extensions, therefore the AOL One Point does not run on these browsers.
The AOL Desktop Gold comes with its own password manager, which can be used to easily store login credentials for your favorite sites. To learn how to enable this feature, please check the following article: https://help.aol.com/articles/how-do-i-enable-disable-the-browser-password-manager-in-aol-desktop-gold
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Don't run old articles.
On 1/14/18 they ran an article on eclipse sunglasses. Only 5 months ago!
How stupid can you get?Thank you for your feedback.
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Tab Key in Email
I have always been able to use the tab key to indent in an email. Just a few weeks ago, this ability disappeared without warning. Now, pressing the tab key erases everything I've typed and returns the cursor to the upper left corner. Dumb idea!! If you needed to disable the tab key, why not just make it so the key no longer responds instead of erasing things? Either restore the tab functionality, or just don't let it reverse and erase.
Before pressing the Tab key, make sure the text is not highlighted. When indenting the text, place the cursor in-front of the paragraph, and press Tab.
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No portfolios now? Jesus, now that we are paying you take away features. I have been an AOL user for 30 years.
We now pay for features that are being taken away. I have been with AOL for 30 years. What kind of company is Oath anyway? Whores?
AOL and Yahoo are now a part of the same company, and so we were able to make this process very easy for you!
We highly recommend migrating your content over to Yahoo Portfolios, because of its robust finance platform. Yahoo Portfolios is free and easy to use! It’s a part of Yahoo Finance. If you’re not already familiar with it, Yahoo Finance offers really helpful features for its members like:- real-time market data
- relevant original and partner content, and
- a continually expanding set of financial data.
It also provides members access to global financial market data, commodities, currencies, indices, and cryptocurrencies.In order to migrate your portfolio, please follow the steps from the section titled ‘Migrate your portfolio to Yahoo Portfolios’ from the following help article: https://help.aol.com/articles/aol-portfolios-will-be-discontinued
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No Welcome Sounds / You've got Mail in Desktop Gold
Sounds are disabled and not playing from the AOL Desktop Software. Currently have the updated version. Troubleshoot with AOL Tech Team and still the same problem.
Please follow the steps below to make sure the greeting sounds are enabled:
1. Open the AOL Desktop Gold and sign in.
2. Click on the ‘Edit’ menu on the top left.
3. Select ‘General Settings’ from the drop-down menu.
4. Go to the ‘Personalization’ section on the left.
5. Select the ‘Sounds’ tab.
6. Click on ‘Enable All’ (changes are saved automatically).If the problem persists after enabling the greeting sounds, follow the steps from the article below to check the Windows sound controls:
https://help.aol.com/articles/verify-sound-controls-on-windows-7-vista
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Not really a mail feedback. My AOL Desktop GOLD and Tray Launcer Icons stop working. AOL is still installed but I Can't access it
Why does my AOL desktop Gold Icons stop working but AOL Desktop Gold is still installed?
Try restarting your computer and if you still encounter issues please give us a call at 1-888-265-3733 and one of our engineers will further investigate.
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calendar
I couldnt get into my aol gold on my desktop for months. Now I cant open my calendar in the browser under my favorites in aol desktop gold. I would like some sore of compensation for my trouble.
Hi there, in case you are still experiencing issues accessing your AOL Calendar in AOL Desktop Gold, we recommend updating the favorite for the calendar. To do that type calendar.aol.com in the address box, and press Enter, and after the page has fully loaded, click on the heart icon on the top right corner of the web-page and select ‘Add to Favorites’. You can also add a shortcut for the AOL Calendar in the AOL Desktop Gold’s toolbar, by following these steps:
1. Sign in to AOL Desktop Gold.
2. Click the ‘Add a Fav’ icon from the Toolbar.
3. Type ‘Calendar’ into the Search for a shortcut box.
3. Left-click on the Calendar shortcut and select ‘Add to Toolbar’. -
please get the aol desktop gold set as a default email program on my windows PC.
make AOL desktop gold as the default email program on my PC. I can't attach the file. I had to open AOL desktop gold first and attach file there and that is not very convenient. Please
To do that follow the steps of this article: https://help.aol.com/articles/make-aol-desktop-gold-your-default-browser-or-email-client
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When I add the AOL CALENDAR to the toolbar it says "AOL MAIL"
Make AOL calendar say AOL Calendar not AOL mail
Follow these steps:
1. Open the AOL Desktop Gold and sign in.
2. Go to the Keyword (press CTRL+K): add a favorite
3. In the ‘Search for a shortcut’ box type: Calendar
4. Right-click on the calendar shortcut, from the list below, and select ‘Add to Toolbar’. -
The AOL Desktop Gold browser is based on the Chromium Embedded Framework (CEF) which is a simple framework for embedding Chromium-based browsers in other applications.
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aol desktop gold unable to launch- experience it 3x a day already uninstalled and reinstalled - did worked today but hoping it would not h
aol desktop gold unable to launch- experience it 3x a day
already uninstalled and reinstalled - did worked today but hoping it would not have the same issue again. kindly fix asap- Thank you!Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.For immediate assistance with this issue, please call us at 1-888-265-3733.
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Difficult to send emails with out using the address book
Can't copy friends address to other new email, (I don't do reply) Only can copy one by one, this is a wasting time, take too long to send an email. Fix it please, do not ignore this issue.
We recommend right-clicking on the email address from the email header (click on the drop-down arrow at the top of the email, if the header is hidden), and selecting ‘Copy’, and after opening a blank email, right-click inside the To, CC, or BCC fields and select ‘Paste’.
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Every time I send an e-mail to someone it sets up a new e-mail address in my address file
Every time I send an e-mail to someone it sets up a new e-mail address in my address file
Follow these steps:
1. Open the AOL Desktop Gold and sign in.
2. Click on the Settings icon from the toolbar.
3. Select the ‘Mail’ category from the settings window, then the ‘Advanced’ tab.
4. Uncheck ‘Auto add contacts to my Address Book when I send them mail’. -
how in whatever you hold holy, can you provide such unbelievably bad phone customer service--I have been on 'hold' for 50 min.! Call back??
abouhow t joining the 21st century and offer call back!!!!!!!!!!! OhNo! why be customer friendly? -- Oh no. in the AOL play book
We apologize for the long hold time you experienced and we’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
- Don't see your idea?