AOL Desktop Gold
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This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1183 results found
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please get the aol desktop gold set as a default email program on my windows PC.
make AOL desktop gold as the default email program on my PC. I can't attach the file. I had to open AOL desktop gold first and attach file there and that is not very convenient. Please
To do that follow the steps of this article: https://help.aol.com/articles/make-aol-desktop-gold-your-default-browser-or-email-client
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When I add the AOL CALENDAR to the toolbar it says "AOL MAIL"
Make AOL calendar say AOL Calendar not AOL mail
Follow these steps:
1. Open the AOL Desktop Gold and sign in.
2. Go to the Keyword (press CTRL+K): add a favorite
3. In the ‘Search for a shortcut’ box type: Calendar
4. Right-click on the calendar shortcut, from the list below, and select ‘Add to Toolbar’. -
The AOL Desktop Gold browser is based on the Chromium Embedded Framework (CEF) which is a simple framework for embedding Chromium-based browsers in other applications.
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aol desktop gold unable to launch- experience it 3x a day already uninstalled and reinstalled - did worked today but hoping it would not h
aol desktop gold unable to launch- experience it 3x a day
already uninstalled and reinstalled - did worked today but hoping it would not have the same issue again. kindly fix asap- Thank you!Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.For immediate assistance with this issue, please call us at 1-888-265-3733.
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Difficult to send emails with out using the address book
Can't copy friends address to other new email, (I don't do reply) Only can copy one by one, this is a wasting time, take too long to send an email. Fix it please, do not ignore this issue.
We recommend right-clicking on the email address from the email header (click on the drop-down arrow at the top of the email, if the header is hidden), and selecting ‘Copy’, and after opening a blank email, right-click inside the To, CC, or BCC fields and select ‘Paste’.
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Every time I send an e-mail to someone it sets up a new e-mail address in my address file
Every time I send an e-mail to someone it sets up a new e-mail address in my address file
Follow these steps:
1. Open the AOL Desktop Gold and sign in.
2. Click on the Settings icon from the toolbar.
3. Select the ‘Mail’ category from the settings window, then the ‘Advanced’ tab.
4. Uncheck ‘Auto add contacts to my Address Book when I send them mail’. -
how in whatever you hold holy, can you provide such unbelievably bad phone customer service--I have been on 'hold' for 50 min.! Call back??
abouhow t joining the 21st century and offer call back!!!!!!!!!!! OhNo! why be customer friendly? -- Oh no. in the AOL play book
We apologize for the long hold time you experienced and we’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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Why does the price increase email go to all screen names ?
Why does the price increase email go to all screen names ? It should only go to the master screen name. For me it goes to all of them. I have to go to each one to opt out. One of them I haven't gotten the email. If I wouldn't go to each and opt out with each then after the dead line, would I automatically be in the new price plan ? This is no good this way. It would be a way of tricking someone into taking the price increase plan.
Hi there, you can opt-out just once, by opening the notification email from your master account, and clicking on the opt-out link. Once this is done, you will not have to opt-out from any other username.
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When are you going to provide MP4 player???
Need MP4 player in the Gold
Hey Don,
Thanks for reaching out. MP4 players should work in the browser. Also, if you want to play your own video within the browser you can go to “File → Open” and choose the video you’d like to play.
Let us know if you have any other questions.
Sincerely,
AOL Product Support -
After email addresses were posted in the address bar of the email you could right click on an address and get three options, Delete, copy or
After email addresses were posted in the address bar of the email you could right click on an address and get three options, Delete, copy or Delete all. That option no longer exists, PLEASE BRING IT BACK!!
Once you right click on an email address in the To field you have several options among which: Copy, Remove and Remove all. The last two have the same function as delete and delete all.
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Copying Address Book
TITLE:
I need to copy a voluminous address book to my desktop. Is this option available? If so, how do I accomplish this? Cris, one of your techs, tried to help me for more than an hour, but to no avail.
Case number: 07435190
Unfortunately the AOL Desktop Gold does not have an option to export the Address Book, but you can do this by going to AOL web-mail.
To export your address book from AOL web-mail, go to mail.aol.com from an external browser, and log in, then follow these steps:
1. From your AOL Mail inbox, click Contacts in the left panel.
2. Above your list of contacts, click More | Export.
3. Select your file type – If not sure, select CSV.
4. Click Export. -
Deleting email
Allow multiple e-mail deleting with a check box instead of having to click yes for every **** e-mail. Add a column of boxes to check to delete so I can delete 10-20-30 all at on time without having to click yes to do I wish to delete/ If I didnt want to delete I would not choose delete. I am really comsidering switching to another carrier after almost 20 years as a loyal AOL consumer
In order to disable the prompt, please follow these steps:
1. Open the AOL Desktop Gold and sign in.
2. Click on the ‘Mail’ menu on the top left.
3. Select ‘Mail Settings’ from the drop-down menu.
4. Uncheck ‘Confirm before deleting items’, and close the window (changes are saved automatically).To delete multiple emails:
1. In your Mailbox window, press and hold the Ctrl key on your keyboard, and then select the emails that you wish to delete.
2. Click Delete.To delete multiple consecutive emails:
1. In your Mailbox window click the first email that you wish to delete.
2. Now, hold the Shift key down, and click the last email in the list. This will select all the emails between the first email and the last email that you have selected.
3. Click Delete. -
how can i restore an old e mail
is it possible to restore an old e mail account that has been closed in order to get the e mails on that account
It may be possible for your AOL account to be removed or become inaccessible, depending on a variety of circumstances. If this is the case, the emails on that account can no longer be recovered.
You can use the account recovery flow below, to confirm if your account was deleted – If your account doesn’t exist anymore, you’ll get a prompt indicating it has either been deactivated or that you can’t reset your password online.
http://login.aol.com/forgot -
E-mail Icon Meaning
When mail is displayed in the New mail folder, each e-mail has an icon to the left. According to AOL Help Chat, there is no list of these icons with their meaning.
Can you provide such a list?
For example what do these mean:
An off white back of an envelope
A light orange envelope with a stamp and a magnifying glass
A light orange envelope with a oversized stamp and a magnifying glassEach type of email in your mailbox can be identified by a specific icon. Here is a list of the most common mailbox icons:
1. White envelope: Known Sender.
2. White envelope with a floppy disk: Known Sender with an attached file.
3. White envelope with an oversized stamp: Known Sender with an embedded image.
4. Orange envelope with a magnifying glass: Unknown Sender.
5. Orange envelope with a magnifying glass and floppy disk: Unknown Sender with an attached file.
6. Orange envelope with a magnifying glass and oversized stamp: Unknown Sender with an embedded image.Mailbox icons with a red check-mark overlay are Read emails, and the red X overlay icons are Deleted emails.
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Why does Welcome Page carousel stop??????????
Why does Welcome Page carousel stop??????????
If the news carousel is not moving, that’s because the cursor is hovering over the photo or the links, which paused the rotation. To restart the rotation, simply move your mouse off the image or links and it will resume.
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untrusted sites
You are now not allowing me to go on sites with the label "This connection is untrusted" and this forces me to use another browser to view these sites. One example site is thedailybeast.com. For awhile you allowed me to bypass the safety warning and proceed to those "untrusted"sites.
Please verify that your computer Date/Time is setup correctly in oder to access secure websites.
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admnapps
spam
The best way to resolve this is to mark the emails as “Spam”, that way you can train the spam filter to better identify unwanted emails in the future. You can also block specific senders by going to the Mail menu on the top left, and selecting “Block Unwanted Mail” from the drop-down menu, then adding the senders emails address in the Sender Filter’s block list.
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As Free AOL
I have tried to set my account to be Ad-Free, I have signed up and assume I will be billed for this, but Ads from Oath still appear that cover the top half of my screen and I cannot delete or remove them.> BAD STUFF. Here are the details:
https://policies.oath.com/us/en/oath/privacy/adinfo/index.html, https://www.shutterfly.com/?CID=OM_18_DR_AOL_HPTO1118&mpch=adsAd-Free Mail for AOL Desktop Gold is a member benefit that, when activated, removes paid ads from your mail experience in Desktop Gold. Paid ads promote products and services that aren’t related to AOL.
When activated, you’ll no longer see paid ads in your mailbox, address book, open email messages you’re reading, sent email confirmations, Download Manager, or download confirmations. You’ll continue to see promotions for AOL products and brands, which aren’t paid advertisements. These keep you up to date on our latest product news.
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Is there a limit to the number of drafts?
I use drafts to write memo notes to myself about various topics. All of these notes have the same fake email address, but the subject is different. Is there a limit to the number of drafts? Thank you.
You can compose an unlimited number of drafts.
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Stop printing all of GEORG1 thousands of words of nonsense every day
Stop printing the unending thousands of words of garbage by GEORG1 every day. What is the matter with all of you???? His nonsense has nothing to do with the topics being discussed. What is going on there. Also, second item: What's with the recent problem that when I type the text before my sending name it won't accept it and puts the letters of my name in the text vs name area? Please respond to both of these issues.
Please follow the instructions below to report a comment:
1. Sign in.
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Your nickname should automatically appear in the comment section, so you can immediately type your comment. If this is not the case, please follow the steps from the article below to clear the browser footprints, then reload the news article:
https://help.aol.com/articles/using-the-web-in-aol-desktop-gold
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