AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1196 results found
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I want to be able to block all email from a specific domain. I get constant spam from the same domain.
I constantly get spam from different email addresses from the same domain. Here is one example: rby1gCGqB8.uwKSBQmmpJ@thumboctopus.net
I want to be able to block all emails from thumboctopus.net
Please follow the steps in order to block the domain:
1. Click on Mail on the top left.
2. Select “Block Unwanted Mail” from the drop-down menu.
3. Make sure “Block mail from addresses I specify” is selected and then type the domain name in the box below (e.g. @domain.com)
4. Click Save at the bottom of the page.
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All of the unaddressed issues
Since leaving feedback is getting us no where simply click report a bug (right below leave feedback) and type your issue there this MIGHT get us some results, after doing so you'll find an email from "tester" in your sent mail (we're paying to test this I guess) which has several logs attached MAYBE someone will actually start addressing our issues!
Please be assured each suggestion you send to us is carefully read and evaluated by a member of our staff. We take your concerns very seriously and answer your questions and comments with the most up-to-date information available to us.
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Email window size
Could you make email message screen larger or remove ads so I don't have to resize the emails each time I read them.
First, you can expand the mailbox window size by following the steps:
1. Drag one of the four corners of the mailbox window to your desired size and position.
2. In the top right corner of the AOL Desktop, click " Window" then choose " Save Window Size and Position" from the drop-down menu.Secondly, you can hide the folders in the mailbox to have more space for the emails. To do this, click on “Hide Folder List” on the bottom left corner of the mailbox, or click on the arrows between the folder list and the email list and drag it towards the left side of the screen.
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A Way to delete All in Trash ( recently Deleted) Mail Folder
There has never seemed to be a way ( at least a clear way) to delete all trash at once in the "Recently Deleted" mail folder ... The Spam folder does have a " Delete All " button, I'd like to see that in the same spot of the recently deleted folder as well ...
You can delete all emails in your Trash (Recently deleted) folder by selecting one email and hitting Ctrl + A on your keyboard. This will select all emails in that folder and you can easily delete them.
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Passwords
You told me, on several occasions, that if I went to "Edit", "Startup settings", "Passwords", I would find the "saved passwords" - NOT SO. You may want to test this "feature" ... If obviously does not work.
Make sure you have the option “Offer to save passwords I enter on the web” checked by going to:
Edit > Browser Settings > Passwords.
Once you access a webpage and enter your login credentials a pop-up will appear on the top of the browser window. Click on the Save Password option. After that follow the steps presented above to see the website and password stored in the Gold software.
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New AOL privacy policy. Looks like we have to agree to our information being marketed and shared with others. How can we opt out of that?
New AOL privacy policy. Looks like we have to agree to our information being marketed and shared. Even our email content will be targeted. Is there a way to opt out of that? I like AOL but I don't like my information being marketed.
I understand that you have concerns about the new Terms of Service (https://policies.oath.com/us/en/oath/terms/otos/index.html) and Privacy Policy (https://policies.oath.com/us/en/oath/privacy/privacy/index.html) that you’ve been prompted to agree to. You can review the FAQ (https://policies.oath.com/us/en/oath/privacy/guce/faq/index.html) for more info about the changes. To learn more about the choices we offer and to exercise control over your information, please visit our Privacy Controls page: https://policies.oath.com/us/en/oath/privacy/controls/index.html. If you’d rather not agree to the new changes, you may choose to cancel your account (https://help.aol.co.uk/articles/account-management-cancel-or-reactivate-your-AOL-account) and stop using our service.
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To do that follow this article: help.aol.com/articles/aol-desktop-gold-faqs and click on: How do I make AOL Desktop Gold my default browser and/or email client?
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Please allow users to nest sub-folders in one folder
It takes me more than a minute to scroll through the folders and that was before AOL dropped the feature of alphabetizing folders. Now it takes longer.
Users need the optiony to put subfolders such as a project under a master folder such as a client's name.
Thank you for the suggestion, currently, the only place where you can make subfolders is “Saved on my PC” folder.
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Abusive chat members
How do you report an abusive member?
The feature to report a user is not available yet. You can report directly to TOSGeneral@aol.com
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I want to send a link in e mail from a website and do not want to copy./paste and even then the actual spelling is changed to computerese.
I want to re-order files/linkss within MY Favorites folders--not in alpha order
To insert a webpage in an email, please follow these steps:
1. Open your favorite website in the AOL Desktop browser.
2. In the top right corner of the webpage, right-click on the “Heart” shaped icon then select Insert in Mail from the drop-down menu.
The product team is not planning to change the alphabetical listing of favorites.
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When I click "write" email, the cursor moves to the body of the email rather than the "To" line. This is very irritating. AOL Gold sucks.
Trash AOL Gold and stop charging people for it.
Try to clear the footprints.
Here’s how:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
2. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately. -
Why at times I get don't get lock out, add phone number, I do not wish to add my number,
Why do I get add phone number avoid from getting lock out,
if I call support you have my number on file,
I do not wish to add an phone number you should remover this pop-upWe understand that this must be frustrating for you!
We apologize for the inconvenience, but AOL is just doing its best to protect your online safety. It’s extremely important to have updated information should you ever need to change your account settings, reset your password or contact AOL customer support
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Hackers are trying to access my PC via the right-hand ad side, stating they're from MS & I've a virus! Thought you'd want this info!
Hackers are trying to access my PC via the right-hand ad side, stating they're from MS and I have a virus and my PC's been compromised! A man's voice comes on saying he's from Microsoft and that my PC's been compromised, along with type stating the same thing where the ads show in that right pane! You need to secure your ads as your software's obviously been hacked, and people who aren't as computer-literate as I am, will click on the links therein! Just thought you'd want to know this!!!
It appears that your computer might be infected with a malware. This form of malware can alter your default browser settings, and injects them with pop-ups. To resolve this, please run a full scan with your anti-malware or anti-virus program.
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I’m unable to setup Signatures in Mail. When I put my name in it does not save my information.
Please fix.
To easily set up your email signature follow the steps provided in this help article https://help.aol.com/articles/the-new-aol-desktop-using-mail-aim-browsing-the-web and expand the section “Using Mail in the new AOL Desktop” and click on “How do I manage my email signature in the new AOL Desktop?”
If you encounter any issues please call us at 1-888-265-3733 and one of our Technical Support agents will assist you.
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No way to delete cookies
Need to be able to delete cookies as in 9.8
To clear footprints please follow this steps:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. 2. Select Footprints to Clear" – check “Cookies” – and click on Clear Footprints -
Links on aol welcome page don't work.
Hi; I'm on the welcome screen, page 2 of 7a, with an article re: 'sudden death of billionaires.' I have clicked on the photo; and the large print "New details surface......" and the smaller print that says "We have sufficient evidence to....." Though I have tried clicking on all three, all that happens is that a blank aol page shows up and never loads the story.
We are unable to replicate this issue.
Please make sure you have the latest AOL Desktop Gold version by clicking the “Help” button on the top, right corner of the window, and selecting “About AOL” from the drop-down menu. In the middle of the “About AOL” window, you’ll see the version you have installed.
If the version is lower than 11.0.1579, keep the AOL Desktop signed in for at least 20 minutes then close and reopen the software. The update should automatically upload. If you already have the latest version, please clear the footprints.
Here’s how to manually clear the Browser Footprints: 1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. 2. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
Should you…
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button to remember window size + position in gold is no longer functional -
button to remember window size + position in gold is no longer functional - welcome screen preferences in gold do not retain settings , always revert back to very biased AOL topics !!!!!!!!!!!!!!!!!!!!! - local news not LOCAL - favorites no longer user friendly - slow sign in - slow erratic overall performance - poor support !
To adjust the window sizes in AOL Desktop Gold, please follow these steps:
1. Drag one of the four corners of the window to your desired size and position.
2. On the top of the AOL Desktop screen, click “Window” then choose “Save Window Size and Position” from the drop-down menu. Please note that the option to save the window size and position will not work if the window size is set to full screen.Please try the troubleshooting solutions below to resolve the slowness and performance issues:
1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
2. Restart…
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Go back to our loved AOL, this is a total mess
this constant getting booted of line, then not able to log back in, and have to use IE to get my mail on AOL just is not worth it. I am not paying IE
Please send us a crash report in order for our engineers to look into the issue you are experiencing with the software closing unexpectedly. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.For immediate assistance with this issue, please call us at 1-888-265-3733.
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This software is running so slow. It is not working properly. I am paying for this service and ads are still popping up and running next to
This software is running so slow. It is not working properly. I am paying for this service and ads are still popping up and running next to the mail. The mail has so many different type fonts. Mail does not stay maximized. Once you open an email, it minimizes which is really annoying. Mail folders are not in the proper order.
Keeping the screen maximized is currently not available, but I’ll make sure your feedback goes to the product team.
To resolve the slowness and performance issues, please try the troubleshooting solutions below:
1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues. This article provides the steps to restart the PC: https://help.aol.com/articles/restart-the-computer
3. Enable only the essential startup programs. Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow…
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Please return Groups listings to Mail Folder box. They are very hard to find now.
Please return Groups listings to Mail Folder box. They are very hard to find now.
In order to find your Address Book Groups, you will need to click on Mail on the top left and select Address Book from the drop-down menu and check the left side of the window under the Groups category.
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