AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1196 results found
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Every time I click this, NOTHING HAPPENS and I am returned to the previous window: Thanks for your interest in AOL Desktop Gold! Great ne
Every time I click this, NOTHING HAPPENS and I am returned to the previous window: Thanks for your interest in AOL Desktop Gold! Great ne
Thank you for your feedback. Can you provide me with the link you tried to access?
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What happened to being able to send BCC bulk emails to a list of emails for my group that meets each week. We have always been able to send
What happened to being able to send BCC bulk emails to a list of emails for my group that meets each week. We have always been able to send to our entire email list of group attendees. But today I am trying to do this for my co-leader, and received an undeliverable mail notice from the postmaster...though I did receive a sent email notice from AOL showing that the email with all BCC in bulk were sent! Then after sending and receiving the sent mail notice, I received two minutes later the Undeliverable mail email from postmaster@pdes-usa.com saying:
User mailbox…Hello there, for more information about our bulk mail policy, please check the following article: https://help.aol.com/articles/aol-mail-limits-on-sending-bulk-mail
Regarding the issue you are experiencing, this might not be related to the fact that you have sent a bulk email. The bounce-back error you provided us, mentions a problem with the @pdes-usa.com recipient’s mailbox (the type of problem that their email provider will have to resolve).
When you receive an email with a bounce-back error message, it means that AOL was not able to deliver your email, or that the recipient domain rejected your message.
If you continue to receive a bounce-back error after sending mail, please call us at 1-888-265-3733, and one of our technicians can analyze the error and provide you information about why the message could not be delivered.
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Go to marketingpreferences.aol.com and turn off the option next to “Desktop Software Popups” then click Save at the bottom.
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AOL -- can you give us an approximate date when Gold will be fixed?
It would be helpful to know when AOL will be as good as 9.8.2. We have been going through this since last September? It seems that it hasn't improved by much at all. Or give us the option of going back to 9.8.2, which had a minimum of problems. This is ridiculous. Are you even listening? But what you will probably do is combine my request with other comments and close comments. Prove you are listening and do something!
We take every feedback seriously and share it with the concerned team. We are updating AOL Desktop Gold every 2 weeks, please continue to send us feedback on what features you would like to see implemented.
Currently we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.
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https://my.screenname.aol.com/ Http/1.1 Service Unavailable
Try to sign in to my account at https://my.screenname.aol.com/ and keep getting this Http/1.1 Service Unavailable .
The error message you are seeing is caused by an outdated bookmark. Please go to mail.aol.com and sign in, then make a new bookmark for AOL Mail.
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problems with saving emails on aol - There should be a search bar to put in the file & save on my PC is unclear
Problems with saving emails on AOL:
1. There should be a search bar to allow to go immediately with out having to scroll when very often the email goes into some wrong folder as I am scrolling & if I did not resend to myself before trying to save it to make sure I still have it if it does go into the wrong folder, it is lost.
2. Create a new folder should be at the top not the bottom
3.The option to "Save on my PC" is apparently not what you think it is as explained to me…Thank you for sharing your feedback, we will make sure this gets to the appropriate team for review. There are two ways to store your emails in folders. You can either “Save on AOL” and there email folders can be accessed from other computers and devices, or your can use “Save on My PC” and have the mail folders stored locally in the AOL Desktop personal filling cabinet (email folders can be accessed only from the computer where the emails were saved). For more information about this, please check the section titled “Using Mail in the new AOL Desktop Gold” from the following help article: https://help.aol.com/articles/the-new-aol-desktop-using-mail-aim-browsing-the-web
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AOL ERROR 118 TIMEOUT. I Cant Log in to either of my computers, HELP
AOL ERROR 118 TIMEOUT. I Cant Log in to either of my computers, HELP
Please power cycle (reboot) your modem/router, by following these steps:
*Switch off and unplug the power from your modem/router.
*Leave both unplugged for 30 seconds.
*Plug the power back into the modem/router and verify that you are again connected to the Internet.If the problem persists, please contact your Internet Service Provider, to make sure the AOL domains, including the AOL Desktop software, are not being blocked on your network.
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Why would it take a full 7 minutes to boot up AOL?????
Why would it take a full 7 .......(((COUNT THEM!)))....... a full 7 minutes to boot up AOL!! Evidently you people don't use your own browser or it would miraculously work PROPERLY!!!!!!!
Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
5/16/18: Once again, as I reported before, I can not sign off.
Have to use Task Manager to sign off. Does anyone care about all the problems we are having? Why are they not being fixed after all this time?
I don't what your beta fixes are for because not even one of them have helped any of my problems. Don't tell me to clean my browser or call tech. The problem is on your end.
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Emails
why is deleting email such a big deal? First you delete the email...then you have to "permentaly delete" Thats twice.....but......if you also save read and saved mail in PC if you don't go there and delete AGAIN.....you could end up with a zillion emails coming and sent......When an email is deleted, that should be enough....can you explain why so many times??
The Trash folder will not keep emails older than seven days. If you accidentally deleted an email you can recover it from the Trash folder, if it’s been less than seven days since you deleted the message. Emails older than seven days will be automatically deleted from the Trash folder.
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AOL GOLD IS A DISASTER AND I WANT MY OLD AOL DESKTOP BACK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. 1) LOADING EMAILS = PAINFULLY SLOW 2) DELETING
AOL GOLD IS A DISASTER AND I WANT MY OLD AOL DESKTOP BACK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.
1) LOADING EMAILS = PAINFULLY SLOW
2) DELETING EMAILS = EVEN SLOWER
3) NO INSTANT MESSAGING. THIS IS AOL RIGHT?
4) CHAT ROOMS STOP RESPONDING FOR NO REASON.!!!!!!!!!
5) CHAT FREEZES AND CAN'T SEND TEXT TO ROOM FOR NO REASON!!!!!
6.) AOL GOLD CRASHES FOR NO REASON!!!!!!
7). OLD KEYWORDS ARE GONE AND MISSING !!!
8) FAVORITE PLACES ARE GONE !!!!
9) YOUR SUPPORT IS IN INDIA
10) YOUR CHAT SUPPORT IS IN INDIA
11) YOUR ACCOUNT SUPPORT IS IN INDIA
12) IT SEEMS LIKE AOL GOLD…We will send this to our Product Engineers and they will look into this to see if they can have it fixed in a future update or release of the software.
Unfortunately, AIM has been discontinued.
Please send us a crash report in order for our engineers to look into the chat room freezing issue. To do that, follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.When trying to access a keyword and you are redirected to an AOL Search page, it means that the keyword does not exist.
Regarding the missing favorites, please run the import wizard by following the steps in this help article: https://help.aol.com/articles/aol-desktop-importing-your-personal-information. If your favorites are still missing after the import wizard, please call the AOL…
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Spam box shows nonexistant e-mail
My SPAM folder always shows 4 more pieces of SPAM than are actually in the folder. For example, when reading my e-mail the link at the bottom shows 14 pieces of SPAM. Open the folder, you see just 10 pieces of SPAM. The link shows 4 pieces of SPAM but open the folder and there are 0 pieces of SPAM. What's up with that? How do I fix it?
Try refreshing the mailbox. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.
If the issue persists please call the AOL Desktop Gold team at 1-888-265-3733 in order to have one of our technical support agents assist you further.
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Resolution options
I cannot change the magnification! I need to decrease the view to be able to see ALL of the game I'm trying to play. I used to be able to hold the ctrl button down and use the mouse wheel to fit more in, but now it's USELESS! The aol Tech THAT I PAY FOR could only change the resolution on my WHOLE COMPUTER! This left me with tiny icons and print EVERYWHERE ELSE! When I was not satisfied, he closed chat and left me stranded with the awful "new" resolution. It took me a while to change it all…
To zoom in on a page you can use the keyboard combinations of “Ctrl” and "+ ". Also, you can click on Edit on the top left corner of the screen and select Zoom from the drop-down menu.
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I have no new emails but it still says I have 24??????
How is this possible?????
Try refreshing the mailbox. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.
If the issue persists please call the AOL Desktop Gold team at 1-888-265-3733 in order to have one of our technical support agents assist you further.
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I have been an AOL member for over 20 years, and have used your program as my primary email program. Recently, AOL has discontinued the 9.8
I have been an AOL member for over 20 years, and have used your program as my primary email program. Recently, AOL has discontinued the 9.8 desktop version and substituted the new and improved AOL Desktop Gold, for $5 per month.
I find that the new AOL Desktop Gold version is absolutely terrible. There are so many bugs – that I’m not sure if AOL did any kind of beta testing before releasing this garbage.
For example:
In the past versions, when one opened up AOL it would automatically open up the READ tab and you would automatically see all…
Thank you for your feedback, will send it over to the AOL Gold desktop team, making sure the features you mentioned become a priority and will be added in the future releases.
Currently, we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.
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Peoplewhiz
I received a "popup message" on AOL for an outfit called "PeopleWhiz" proporting that it contained hundreds and hundreds of records of people which included background, criminal and all other types of data on just about everyone in the country. I decided to give it a try and used it to search my own name and found that it contained primarily false and incorrect data, or data which pertains to other people having a similar name without any regard to associating the information to the proper person. As you "progress" through the program it tells you there is multiple criminal…
Thank you for bringing this to our attention. We will have our Ad Team look into this.
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cnt and enter
I thought you said that feature was fixed?? hate to inform you but it still doesn't work.....It's a small thing but it does make sending mail much easier!
The option to send the email using the CTRL+Enter key compilation is available. After typing your message into the Write mail window, add the recipients’ email address in the To field (or CC/BCC), then type the email subject and press CTRL+Enter to send the email.
Please make sure the cursor is in the To field when you press the Ctrl-Enter keyboard combinations.
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OPTIMIZED for sending pictures ISN'T WORKING RIGHT - IT STILL HAS ISSUES and takes WAY TOO LONG
OPTIMIZED for sending pictures ISN'T WORKING RIGHT - IT STILL HAS ISSUES and takes WAY TOO LONG
Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
system mechanic
had system mechanic on my laptop, then my wife recently put it on her laptop, now my laptop wants the registration code. Went through 2 operators for help, was sent original code from 2016 and it did not work. Support is weak.
Hello there, the System Mechanic subscription covers all the computers in your house (same network). To install System Mechanic on another computer in your household, follow the steps here: https://help.aol.com/articles/how-do-i-download-and-install-system-mechanic
In case you are having problems downloading System Mechanic or you have questions about the product, please call us at 866-485-9217.
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Error: 101 - ERR_CONNECTION_RESET
Now I keep getting this error when trying to access many web pages. I do not need to call support. It is at your end. Many people are experiencing this. I've cleared my browser and signed off and back on but still get it.
Please power cycle (reboot) your modem/router, by following these steps:
Switch off and unplug the power from your modem/router.
Leave both unplugged for 30 seconds.
Plug the power back into the modem/router and verify that you are again connected to the Internet.If you still encounter issues call us at 1-888-265-3733.
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