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397 results found

  1. On 6 July my AOL mail account was hacked and my contacts list stolen. Hacker solicited money from all contacts. Since then all my incoming

    On 6 July my AOL mail account was hacked and my contacts list stolen. Hacker solicited money from all contacts. Since then all my incoming mail goes directly to "recently deleted". How do I correct this?

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  2. FRAUD REPORT

    I want to report fraud.

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  3. Y'all absolute are the worst.

    I need to reset my password.
    I click on the reset password link.
    Gives 2 options.
    1. To call. Which when you do, it's a premium service you have to pay for
    2. To use the online help service.
    But when I click for online help, it takes me back to the screen I started from where I asked for reset password. And it just keeps going around and around.
    Do you all actually think this is a good thing. It has to be on purpose because you created a ling to take you back to the original scren. y'all…

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  4. Since about a month so many of my regular emails are going to spam. Along with NEW customers. How can I adjust my spam filter

    I run my business email through AOL since 1995. It never gets a virus so I have stuck with it. But since last month, so many regular emails go to spam. In fact, one customer sent me two emails one morning. One came to regular email, the other went to spam. Clicking NOT SPAM does not stop it from going to spam again. What can I do?

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  5. i want my aol search screen unattached to my favorites or im cancelling my aol

    for a week now the aol search screen is attached to my favorites and i feaking hate it!!!! You need to change this new feature back or im canceling my aol membership. this is bs!!!! over 25 years with aol and this happens, this is ridiculous.

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  6. Is this Spam?? Aol Email Service (office@presbyteriancemeteryva.com AOL Dear AOL Member "Starting on the 8th of April, 2022, A

    Aol Email Service (office@presbyteriancemeteryva.com)
    To:you (Bcc) Details

    AOL
    Dear AOL Member
    "Starting on the 8th of April, 2022, Aol customers who have not confirmed their email account will no longer be able to log in to their Aol and through email addresses.
    We are currently checking on our email server to delete all inactive users, Kindly confirm that your email is active by Log-In on the link below.

              CLICK HERE TO VERIFY
    Is This spam??
    
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  7. Why am I banned from the comments sections?

    Are you Big Brother now? There doesn't seem to be any actual human beings working for your company. No one responds to any of these comments listed below. I had one person respond that couldn't help me because AOL had to respond to me. Still waiting........

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  8. i want to thank rep nani for fixing my spam/reg mail problem. while speaking to her we got disconnected and even though she did not call me

    got disconnected and even though she did not call me back to reconnect she continued with resolving my problem perfectly. thank you nani job well done

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  9. Stop with the EFN advertisements all over my pages

    Stop wtith The EFN advertisements all over AOL

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  10. U SUCK

    LETTING YAHOO TAKE OVER "AOL",WE SHOULDN'T HAVE TO PAY 4 THEM SCUM BAGS

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  11. Nathan from Phillipines? suggested I pay for basic aol question as to why I received a rate limited when I tried to sign on.

    Customer svc number did not state paid svc or 24x7 svc on your website for account help. I should not have to pay if a rate limited appears when I try to sign on. I only signed on once that day 6/2/22. That wouldn't be my fault. However; Nathan from Philippines wanted to charge me. He should have mentioned that in the beginning of the call. Also; a technical glitch once again will not let me sign in on my other emails with AOL; as if I can't have multiple emails with AOL.

    This is not an idea; however your…

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  12. 180th ranked

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  13. Let me read and post comments

    When I go to the comments section, I am lucky if I get to the voting. I also get sent back to the top of the article if I click on see more comments. What the blazes is going on with AOL?

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  14. I was hacked. How do I protect my account?

    Someone hacked into my account and put their phone number and email as recovery info.

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  15. get rid of the aol search screen that is attached to my favorites. I want my favorites to stand alone!!!!!

    My aol favorites is attached to the aol search screenand i dont like it at all!!! It started on monday. They told me its a new feature but i dont like it one bit. I want my favorites to stand alone on the right the way it was. Please fix this immediately!!!!!!

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  16. I have received a note indicating that my email will be cancelled unless I send my password for a new one .

    Provide a clear way to determine if messages are truly from AOL and that information have it easily accessible so that others don't have to spend time looking for valid vs invalid yielding not information but a lot of frustration.

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  17. Customer support agents are greedy, unhelpful liars

    My grandmother has been a faithful AOL customer for decades. Whenever she calls to receive help with her computer from your paid tech support service, the agents literally ALWAYS lie to her and sell her a ****** product that she did not need nor was even relevant to the issue that she was having.

    You should be ashamed to call yourself a helpful service, much less a service.

    When someone calls and asks for help with an issue that takes literally 5 seconds to fix, you should help them and not reach into their wallet.

    Let you reap only the…

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  18. 180th ranked

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  19. 110th ranked

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  20. There should be away for other people Emails to stop coming to my email. I shouldn’t have to pay for this.

    Find away to stop other people emails from coming to my email without me having to pay for this service

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