AOL Help
AOL Help
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Tell us how we can improve AOL Help. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
618 results found
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Customer Service
Every, yes every, representative I have spoken to has been kind, helpful, patient and given me the BEST support. Managers, please take a moment to tell your phone reps how special they are!
103rd ranked -
If I am logged into my account. Why do I have to sign in to post a comment.
I am logged into my account. I read my mail. I start reading news items on the home page. When I try to comment, I get a message that says "sign in to post." Tell me again what I am paying for. Fix this or give me my monthly money back.
28th ranked -
602nd ranked
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I need to get rid of 2,000 old emails and do not know how to do it.
I am old and very sick and do not know what to do.
172nd ranked -
Improve the service for AOL chat
After reviewing the other items listed, it seems this is an issue that needs a lot of attention but it seems not to be addressed. Bad customer service should not be left like this to be repeated over and over. I am disappointed. First time I ever needed it and not be available. I know just another disappointed customer!
172nd ranked -
172nd ranked
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https://aol.mydashboard.oath.com/delete-my-account has been "this site can not be reached " for days
https://aol.mydashboard.oath.com/delete-my-account has been "this site can not be reached " for days
172nd ranked -
How can i have comcast mail displatedvwithmy aol mail
I also have comcast mail whydoesnt itshowwithyaol mailinbox
172nd ranked -
Why am I banned from the comments sections?
Are you Big Brother now? There doesn't seem to be any actual human beings working for your company. No one responds to any of these comments listed below. I had one person respond that couldn't help me because AOL had to respond to me. Still waiting........
28th ranked -
172nd ranked
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AOL GOLD beta not working properly on Windows 11
c:\Users\user1\AppData\Local\ is where AOL GOLD is installed.
On Windows11 each user must have their own MS userid & PW.
but other users don't get aol as it's not in the PROGRAM FILES directory.Do you have a fix for this?
172nd ranked -
remove those idiotic "haters of AOL" spam spasms
delete those idiots rants
172nd ranked -
172nd ranked
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12th ranked
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41st ranked
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How is it that COVID is affecting email support? Can't your employees work remotely like other technology companies?
Join the 21st century. Provide something remotely resembling average support for your customers. Provide a way for your support team to provide email support. How is it you can still do phone support (for paying members) during COVID but you can't provide email support?! Please transfer verizon emails to another company that actually cares about providing support.
43rd ranked -
Connect to chat faster
It took quite a while for my chat connection to happen. I had waited almost 10 minutes. Ran to get my phone and then got connected. It was frustrating to wait so long.
43rd ranked -
Congratulations
I want to take the time to praise one of your excellent employees...Gandi. He not only is very knowledgable in his field, but also a very patient and kind human being. I am 81 years old and, of course, not proficient in this electronic age. He understood and worked with me to solve my technical problem. Please reward his good work as soon as possible. He deserves it. Thank you, *** (A 20 year subscriber to AOL)
103rd ranked -
Reporting articles as factually incorrect and requesting removal
Provide a method to report an aggregated article for being factually incorrect and request it be removed.
A recent article by Stephen Groves and aggregated by AOL is atrocious and filled with outright deception. It must be removed or AOL will start losing subscribers for failure to maintain at least the appearance of being neutral.
32nd ranked -
Use a different e-mail server.....I'm going to switch to Gmail.
Your support and program have gone down hill and I'm no longer going to use it for my e-mails.
32nd ranked
- Don't see your idea?